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Crashes after idle


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#1
Tim_the_WIzard

Tim_the_WIzard

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My home PC (custom-built) crashes pretty much every time I am away from it and it is on for an extended period of time. Typically I would be trying to download a large file such as a patch for a game upwards of 10GB and while I sit at it and do tasks it works just fine but if I leave it for maybe 35mins or so it crashes and automatically restarts.

My first thought was that maybe a power-saving setting was causing this so I disabled the "Turn off HDD after" setting and disabled sleep and hibernate after settings.

I then considered it was a HDD problem so I ran a chkdsk /f followed by a sfc /scannow. There were no bad sectors, and no issues with either scan.

The computer has 2 drives:
  • a SSD with Windows 7
  • a 1 TB HDD for software/storage but split into 2 partitions to allow one to be a small backup location for a system image. We will call them T:(storage) and G:(backup)

I haven't made any recent hardware changes and I cant confirm exactly how long this has happened for. I am away from home at the moment but I suppose I can collect some logs from the event viewer. Any recommendations on how to interrupt some minidumps?

I will attach what is requested and thank you in advance. :happy:
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#2
rockmilk

rockmilk

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Download BLUESCREENVIEW and install and run it to read the dump files created by windows.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Please download Download MinitoolBox and run it.


Checkmark following boxes:


List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.


Also you can use the link below to help you interpret minidump.
http://www.carrona.org/dvrref.php

Also I have found this site quite usefull when helping with CRashdumps
http://www.osronline...fm?name=analyze

Another program that helps.
http://www.resplendence.com/whocrashed
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#3
Tim_the_WIzard

Tim_the_WIzard

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EDIT: I removed the catalyst control center as advised by the first link you sent.

atikmdag.sys
Driver Description: ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)

I will check if that helps and keep you posted.

I will check those websites you listed sometime tomorrow when I get more free time. This summer work and college schedule I have is brutal. I will leave these logs for analysis in case someone wants to take a swing at it. Appreciate the help so far rockmilk :happy:

Result from Bluescreenview: BSOD.txt

==================================================
Dump File : 060712-10218-01.dmp
Crash Time : 6/7/2012 1:00:53 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`04ce7817
Parameter 3 : fffff880`0720f8f0
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+90817
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\060712-10218-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,120
==================================================

==================================================
Dump File : 060612-10623-01.dmp
Crash Time : 6/6/2012 4:29:03 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`04d7e817
Parameter 3 : fffff880`072c98f0
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+90817
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\060612-10623-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,120
==================================================

==================================================
Dump File : 060612-17394-01.dmp
Crash Time : 6/6/2012 12:24:35 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`04d4a817
Parameter 3 : fffff880`072458f0
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+90817
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\060612-17394-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,120
==================================================



Result.txt from MiniToolBox

MiniToolBox by Farbar Version: 04-06-2012
Ran by Timothy (administrator) on 07-06-2012 at 21:07:49
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/07/2012 01:19:37 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

Error: (06/06/2012 05:19:35 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

Error: (06/06/2012 04:58:22 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program TrueImageMonitor.exe because of this error.

Program: TrueImageMonitor.exe
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C000026E
Disk type: 0

Error: (06/06/2012 04:58:22 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Gw2.exe because of this error.

Program: Gw2.exe
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C000026E
Disk type: 0

Error: (06/06/2012 04:58:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: TrueImageMonitor.exe, version: 0.0.0.0, time stamp: 0x4bae02bf
Faulting module name: TrueImageMonitor.exe, version: 0.0.0.0, time stamp: 0x4bae02bf
Exception code: 0xc0000006
Fault offset: 0x00162530
Faulting process id: 0xd50
Faulting application start time: 0xTrueImageMonitor.exe0
Faulting application path: TrueImageMonitor.exe1
Faulting module path: TrueImageMonitor.exe2
Report Id: TrueImageMonitor.exe3

Error: (06/06/2012 04:58:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: Gw2.exe, version: 0.0.0.0, time stamp: 0x4fcfc1fa
Faulting module name: Gw2.exe, version: 0.0.0.0, time stamp: 0x4fcfc1fa
Exception code: 0xc0000006
Fault offset: 0x004776b7
Faulting process id: 0x2b0
Faulting application start time: 0xGw2.exe0
Faulting application path: Gw2.exe1
Faulting module path: Gw2.exe2
Report Id: Gw2.exe3

Error: (06/05/2012 08:29:11 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.

Error: (05/31/2012 10:19:14 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

Error: (05/25/2012 05:42:12 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

Error: (05/23/2012 00:54:17 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.


System errors:
=============
Error: (06/07/2012 09:03:40 PM) (Source: Service Control Manager) (User: )
Description: The Superfetch service terminated with the following error:
%%2

Error: (06/07/2012 01:01:37 AM) (Source: Service Control Manager) (User: )
Description: The Superfetch service terminated with the following error:
%%2

Error: (06/07/2012 01:00:55 AM) (Source: BugCheck) (User: )
Description: 0x0000003b (0x00000000c0000005, 0xfffff88004ce7817, 0xfffff8800720f8f0, 0x0000000000000000)C:\Windows\MEMORY.DMP060712-10218-01

Error: (06/07/2012 01:00:54 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:58:56 AM on ?6/?7/?2012 was unexpected.

Error: (06/07/2012 00:58:13 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (06/07/2012 00:58:05 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (06/07/2012 00:57:23 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (06/07/2012 00:57:17 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (06/07/2012 00:57:07 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (06/07/2012 00:56:45 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.


Microsoft Office Sessions:
=========================
Error: (06/07/2012 01:19:37 AM) (Source: SideBySide)(User: )
Description: assemblyIdentitylanguage*c:\program files (x86)\spybot - search & destroy\DelZip179.dllc:\program files (x86)\spybot - search & destroy\DelZip179.dll8

Error: (06/06/2012 05:19:35 PM) (Source: SideBySide)(User: )
Description: assemblyIdentitylanguage*c:\program files (x86)\spybot - search & destroy\DelZip179.dllc:\program files (x86)\spybot - search & destroy\DelZip179.dll8

Error: (06/06/2012 04:58:22 PM) (Source: Application Error)(User: )
Description: TrueImageMonitor.exeC000026E0

Error: (06/06/2012 04:58:22 PM) (Source: Application Error)(User: )
Description: Gw2.exeC000026E0

Error: (06/06/2012 04:58:22 PM) (Source: Application Error)(User: )
Description: TrueImageMonitor.exe0.0.0.04bae02bfTrueImageMonitor.exe0.0.0.04bae02bfc000000600162530d5001cd443c2e4c1a68T:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exeT:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe7f0b11bb-b033-11e1-ab09-0025223d2689

Error: (06/06/2012 04:58:22 PM) (Source: Application Error)(User: )
Description: Gw2.exe0.0.0.04fcfc1faGw2.exe0.0.0.04fcfc1fac0000006004776b72b001cd443d56978e62T:\gw2\Gw2.exeT:\gw2\Gw2.exe7f0b38cb-b033-11e1-ab09-0025223d2689

Error: (06/05/2012 08:29:11 PM) (Source: SideBySide)(User: )
Description: T:\PROGRA~1\MICROS~1\Office14\GROOVEEX.DLLT:\PROGRA~1\MICROS~1\Office14\GROOVEEX.DLL0

Error: (05/31/2012 10:19:14 PM) (Source: SideBySide)(User: )
Description: assemblyIdentitylanguage*c:\program files (x86)\spybot - search & destroy\DelZip179.dllc:\program files (x86)\spybot - search & destroy\DelZip179.dll8

Error: (05/25/2012 05:42:12 PM) (Source: SideBySide)(User: )
Description: assemblyIdentitylanguage*c:\program files (x86)\spybot - search & destroy\DelZip179.dllc:\program files (x86)\spybot - search & destroy\DelZip179.dll8

Error: (05/23/2012 00:54:17 AM) (Source: SideBySide)(User: )
Description: assemblyIdentitylanguage*c:\program files (x86)\spybot - search & destroy\DelZip179.dllc:\program files (x86)\spybot - search & destroy\DelZip179.dll8


=========================== Installed Programs ============================

7-Zip 9.17 (x64 edition) (Version: 9.17.00.0)
Acronis True Image Home (Version: 13.0.7046)
Adobe AIR (Version: 2.5.0.16600)
Adobe Community Help (Version: 3.0.0)
Adobe Community Help (Version: 3.0.0.400)
Adobe Creative Suite 5 Design Premium (Version: 5.0)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.2.202.235)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.2.202.235)
Adobe Reader X (10.1.3) (Version: 10.1.3)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD USB Filter Driver (Version: 1.0.15.94)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
ATI AVIVO64 Codecs (Version: 11.6.0.50706)
ATI Catalyst Install Manager (Version: 3.0.804.0)
ATI Catalyst Registration (Version: 3.00.0000)
Bonjour (Version: 3.0.0.10)
Burn4Free DVD Burning 5.8.0.0
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2010.1125.2142.38865)
Catalyst Control Center InstallProxy (Version: 2010.1125.2142.38865)
ccc-core-static (Version: 2010.1125.2142.38865)
ccc-utility64 (Version: 2010.1125.2142.38865)
CCC Help English (Version: 2010.1125.2141.38865)
Combined Community Codec Pack 2011-11-11 (Version: 2011.11.11.0)
COMODO Internet Security (Version: 5.5.64714.1383)
CutePDF Writer 2.8
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Diablo III (Version: 1.0.2.9858)
Dropbox (Version: 1.4.7)
DVD Flick 1.3.0.7 (Version: 1.3.0.7)
Epson Connect
Epson Event Manager (Version: 2.50.0000)
EPSON NX430 Series Printer Uninstall
Guild Wars 2
HydraVision (Version: 4.2.174.0)
ImgBurn (Version: 2.5.2.0)
iTunes (Version: 10.6.1.7)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 26 (64-bit) (Version: 6.0.260)
Java™ 6 Update 31 (Version: 6.0.310)
Java™ SE Development Kit 6 Update 26 (64-bit) (Version: 1.6.0.260)
LastPass (uninstall only)
League of Legends (Version: 1.3)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.4734.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Security Client (Version: 4.0.1526.0)
Microsoft Security Essentials (Version: 4.0.1526.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Mozilla Firefox 12.0 (x86 en-US) (Version: 12.0)
Mozilla Maintenance Service (Version: 12.0)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
NEC Electronics USB 3.0 Host Controller Driver (Version: 1.0.19.0)
Oracle VM VirtualBox 4.1.8 (Version: 4.1.8)
PDF Settings CS5 (Version: 10.0)
Platform (Version: 1.34)
QuickTime (Version: 7.72.80.56)
Razer Lycosa (Version: 3.00.0000)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.17.304.2010)
Skype™ 5.9 (Version: 5.9.114)
Spybot - Search & Destroy (Version: 1.6.2)
StarCraft
Steam (Version: 1.0.0.0)
Team Fortress 2
TeamViewer 7 (Version: 7.0.12979)
The Lord of the Rings FREE Trial (Version: 1.00.0000)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553092)
Ventrilo Client for Windows x64 (Version: 3.0.8.0)
VIA Platform Device Manager (Version: 1.34)
WBFS Manager 3.0 (Version: 3.0)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
WMV9/VC-1 Video Playback (Version: 1.00.0000)
World of Warcraft (Version: 4.2.2.14545)

========================= Devices: ================================

Name: Standard PS/2 Keyboard
Description: Standard PS/2 Keyboard
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard keyboards)
Service: i8042prt
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: Network Controller
Description: Network Controller
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 4095.24 MB
Available physical RAM: 2577.7 MB
Total Pagefile: 8188.68 MB
Available Pagefile: 6444.25 MB
Total Virtual: 4095.88 MB
Available Virtual: 3960.32 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:55.8 GB) (Free:13.97 GB) NTFS
3 Drive q: (Recovery) (Fixed) (Total:14.65 GB) (Free:2.06 GB) NTFS
4 Drive t: (storage) (Fixed) (Total:916.86 GB) (Free:801.33 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP

Administrator Guest Timothy


**** End of log ****

Edited by Tim_the_WIzard, 07 June 2012 - 10:46 PM.

  • 0

#4
rockmilk

rockmilk

    Certified monkey.

  • Member
  • PipPipPipPipPip
  • 2,773 posts
Please Download Driver Sweeper from the link below run the program and check the amd display box .Then hit the analyze button,make sure that everything under the AMD display is checked then hit the Clean button.

http://majorgeeks.co...eb63eb0b25acdba

Then reboot and get the latest copy of your Amd display driver from here.

http://support.amd.c...uto_detect.aspx

Then do the following.Open Elevated Command Prompt Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.Then copy the contents of the code box and paste it into the command prompt and hit enter.

sfc /scannow

Then please do the following.Open Elevated Command Prompt Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. Then type or copy and paste the following. CHKDSK /R Reply Y when asked if you want this to happen on the next boot.Now Type Exit and Reboot your machine.

Remove Spybot from your machine.
As well as the programs listed below.


COMODO Internet Security (Version: 5.5.64714.1383)
Java™ 6 Update 26 (64-bit) (Version: 6.0.260)
Java™ 6 Update 31 (Version: 6.0.310)

Get the latest copy of java here.
http://java.com/en/

Replace Crapmodo with Avast or Avira

http://www.avira.com...-free-antivirus

http://www.avast.com...ST&locale=en-ww


1. Right click on My Computer > Properties > Hardware Tab > Device Manager
2. Left click the IDE ATA/ATAPI Controllers group
3. Right click on Primary IDE and hit Uninstall
4. Reboot the computer, the Primary IDE drivers will re-install themselves after you reboot.
5.Or atleast the port 0 device needs to be uninstalled.
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#5
Tim_the_WIzard

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COMODO Internet Security (Version: 5.5.64714.1383)


Is not my anti-virus, thats my software firewall. It does well as far as a firewall is concerned.

1. Right click on My Computer > Properties > Hardware Tab > Device Manager
2. Left click the IDE ATA/ATAPI Controllers group
3. Right click on Primary IDE and hit Uninstall
4. Reboot the computer, the Primary IDE drivers will re-install themselves after you reboot.
5.Or atleast the port 0 device needs to be uninstalled.


I dont have primary IDE drivers but instead ATA devices. Check my image below.
Posted Image

Edited by Tim_the_WIzard, 08 June 2012 - 03:03 PM.

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#6
rockmilk

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Ok you should remove Microsoft security essentials and replace with avast or avira.Also uninstall both ata channel 0 and channel 1 drivers and reboot.

Edited by rockmilk, 08 June 2012 - 04:11 PM.

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#7
Macboatmaster

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If I may come in with a query

Are you certain that Comodo Internet Security is ONLY the Firewall

COMODO Internet Security (Version: 5.5.64714.1383) Is not my anti-virus, thats my software firewall. It does well as far as a firewall is concerned.




I may be wrong but I think that maybe the total package from Comodo
http://www.comodo.co...et-security.php

and not just the firewall
http://www.comodo.co...ty/firewall.php


in which case, if I am right, running that and MSE may well account for some of the probems. Indeed running two AV programs, both offering Real time protection is never correct

It is not the cause of the problem, insofar as something else is incorrect but see if changing the settings of the power plan to TURN OFF DISPLAY - NEVER - if you have it set to turn off as I have here on the screenshot solves the problem.

[attachment=58266:Untitled.jpg]
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#8
rockmilk

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If I may come in with a query

Are you certain that Comodo Internet Security is ONLY the Firewall

COMODO Internet Security (Version: 5.5.64714.1383) Is not my anti-virus, thats my software firewall. It does well as far as a firewall is concerned.




I may be wrong but I think that maybe the total package from Comodo


Agreed that is what I got from a quick google search.
http://www.comodo.co...et-security.php

Edited by rockmilk, 08 June 2012 - 04:47 PM.

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#9
Tim_the_WIzard

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Well it comes in this annoying bundle now that includes GeekBuddy but I checked only the installation of the firewall. I suppose if all else fails I can switch to online armor or another alternate.

Any reason for removing MSE in favor of avira or avast?
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#10
rockmilk

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Well it comes in this annoying bundle now that includes GeekBuddy but I checked only the installation of the firewall. I suppose if all else fails I can switch to online armor or another alternate.

Any reason for removing MSE in favor of avira or avast?



I just believe that MSE is a substandard software.The choice is yours though also have you had anymore bluescreens?
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#11
Tim_the_WIzard

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The only way for me to check is to let it idle, I will try today.
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#12
Macboatmaster

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I would try this.

If it crashes when are downloading, but NOT opening any opther applications

Typically I would be trying to download a large file such as a patch for a game upwards of 10GB and while I sit at it and do tasks it works just fine but if I leave it for maybe 35mins or so it crashes and automatically restarts.


I would ascertain first if crashes when NOT downloading and simply left idle.

I would check as I said in my post 7 if you have turn of monitor set.

Having established that, I would disable turn off monitor and see where you go from there.

I would then, if that does not solve the problem, clean boot it and see if it still crashes.
If NOT I would then use the clean boot as a troubleshooter by re-enabling processes as shown until you reproduce the crash

http://support.microsoft.com/kb/929135

If that proves unsuccesful then
1. Does it crash in Safe Mode
2. Does it crash in the system admin account
to open which I am sure you will know - open an elevated cmd prompt and type

net user administrator /active:yes

then exit from the prompt reboot and boot into that account.
To disable the visibility of the account again - simply type the same cmd replacing yes with no

We all, as you know, have our own opinions, on the merits or otherwise of various software.
I doubt if MSE is the cause of the problem.

I suspect
1. the firewall
2. the Acronis True Image MONITOR - that is not the imaging software itself of course but the monitor which can be separately disabled.
http://forum.acronis.com/forum/9223


Additionally did the chkdsk report any repairs to the file system were necessary and did the system file check find any violations.
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#13
Tim_the_WIzard

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I haven't been able to make it crash since I have done the following:
  • Removed old video card drivers and installed new ones. Removed Catalyst Control Center options.
  • Removed ATA 0 and 1 devices and allowed reinstall
  • Disabled TRUEimage startups
  • Removed MSE, install Avast
  • Removed old Java, installed new
  • Removed Spybot
  • Ran chkdsk, and sfc /scannow with no errors

I will go ahead and call mission success for now. Thanks guys! :thumbsup:
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