Posted 08 June 2012 - 12:56 PM
Posted 08 June 2012 - 04:33 PM
Please download the the programs below and post the requested logs in your next reply.
Download BLUESCREENVIEW and install and run it to read the dump files created by windows.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
What kind of computer do you have exactly??Example Compaq presario c700
Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!
Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.
Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.
Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.
Checkmark the following boxes:
List Last Ten Event Viewer Errors
List MiniDump Files
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.
List Devices (Only Problems)
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
Hit Go Post Results in your reply to me.
Please download and run it on the computer with the issue.
Make sure the following options are checked:
Security Center/Action Center
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.
PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!!
I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!
Posted 09 June 2012 - 04:40 AM
Posted 09 June 2012 - 09:55 AM
2 Drive c: () (Fixed) (Total:37.26 GB) (Free:3.39 GB) NTFS
Windows needs about 15% free space to funstion properly.
Here are a couple of steps that you can use to free up some free space.
http://support.microsoft.com/kb/310405 If you turn system restore off then reboot and turn it back on you will clear all restore points.
Next you can use the program below to find and delete unused files on your machine.
You can start by removing the programs below.
TuneUp Utilities 2012 (Version: 12.0.2012.117)
TuneUp Utilities Language Pack (en-US) (Version: 12.0.2012.117)
uTorrentControl2 Toolbar (Version: 220.127.116.11)
Download Autoruns&Autorunsc unzip Autoruns to your desktop run it.See any entries that read file not found when you see them right click and select delete do this only for the entries that read file not found also uncheck any scheduled task that are set to run on your machine,close the program.
Lets change your dns setting to a faster more secure connection.
Change your dns to the below.
Preferred DNs 18.104.22.168
Alternate dns 22.214.171.124
Go here and run the Microsoft fix it to set your hosts files back to default.
Reboot your machine and continue..
Open Command prompt hit the start button then type cmd in the run box when command prompt opens.Then copy the contents of the code box and paste it into the command prompt and hit enter.
Open Command prompt hit the start button then type cmd in the run box when command prompt opens. Then type or copy and paste the following. CHKDSK /R Reply Y when asked if you want this to happen on the next boot.Now Type Exit and Reboot your machine.
Edited by rockmilk, 09 June 2012 - 09:56 AM.
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