[nessa1422]

Hi, Not sure whether to post here or on web browsers forum, so apologies if in the wrong place.

I am running Windows 7 on my laptop and having real problems with IE. It's really slow opening some web pages and I often get the page saying that Internet Explorer in unable to connect. When I click back and try again, it's fine. It's as if it needs two attempts every time.

I put Firefox on and it was much better with no speed or opening problems at all, but now, when I hover the cursor over the Firefox logo in the bar at the bottom of the screen, I can't view the windows I've opened any more. I have uninstalled it and installed again but still the same.

Sorry, have realised that there are probably 2 problems here, but would be very grateful for any suggestions.

Thanks so much,
Ness.

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What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER
http://www.piriform....leaner/download


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.
http://download.blee...MiniToolBox.exe





Checkmark the following boxes:

List Last Ten Event Viewer Errors
List MiniDump Files
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.
List Devices (Only Problems)
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries

Hit Go Post Results in your reply to me.


Please download and run it on the computer with the issue.
FarbarServiceScanner
http://download.blee.../farbar/FSS.exe

Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.



PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!!

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!

[rockmilk]

What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER
http://www.piriform....leaner/download


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.
http://download.blee...MiniToolBox.exe





Checkmark the following boxes:

List Last Ten Event Viewer Errors
List MiniDump Files
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.
List Devices (Only Problems)
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries

Hit Go Post Results in your reply to me.


Please download and run it on the computer with the issue.
FarbarServiceScanner
http://download.blee.../farbar/FSS.exe

Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.



PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!!

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!

[nessa1422]

Hi,
Thanks for the quick reply. Laptop is a Compaq Presario CQ61.

Hope I have done all the links requested!

Thank you so much,
Ness.

 Result.txt   14.83KB   187 downloads  startup.txt   5.69KB   186 downloads  Minibox.txt   14.83KB   153 downloads



Farbar Service Scanner Version: 05-06-2012
Ran by nessa (administrator) on 09-06-2012 at 11:34:27
Running from "C:\Users\nessa\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KKIT311A"
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2009-07-14 00:25] - [2009-07-14 02:45] - 1898576 ____A (Microsoft Corporation) 912107716BAB424C7870E8E6AF5E07E1

C:\Windows\System32\dnsrslvr.dll
[2009-07-14 00:21] - [2009-07-14 02:40] - 0182272 ____A (Microsoft Corporation) 676108C4E3AA6F6B34633748BD0BEBD9

C:\Windows\System32\mpssvc.dll
[2009-07-14 01:09] - [2009-07-14 02:41] - 0824832 ____A (Microsoft Corporation) AECAB449567D1846DAD63ECE49E893E3

C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll
[2009-07-14 00:36] - [2009-07-14 02:41] - 0170496 ____A (Microsoft Corporation) 765A27C3279CE11D14CB9E4F5869FCA5

C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll
[2009-07-14 01:36] - [2009-07-14 02:41] - 2418176 ____A (Microsoft Corporation) 38340204A2D0228F1E87740FC5E554A7

C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

[rockmilk]

Ok please open Ccleaner and hit the tools button then the startup button then find each entry listed below and select disable.

Yes HKCU:Run HPADVISOR C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN
Yes HKCU:Run LightScribe Control Panel C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
Yes HKCU:Run SpybotSD TeaTimer C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
Yes HKLM:Run Adobe Reader Speed Launcher "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Yes HKLM:Run AppleSyncNotifier C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
Yes HKLM:Run APSDaemon "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
Yes HKLM:Run AVG_TRAY "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
Yes HKLM:Run BCSSync "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
Yes HKLM:Run DATAMNGR C:\PROGRA~2\WI3C8A~1\Datamngr\DATAMN~1.EXE
Yes HKLM:Run Easybits Recovery C:\Program Files (x86)\EasyBits For Kids\ezRecover.exe
Yes HKLM:Run HotKeysCmds C:\Windows\system32\hkcmd.exe
Yes HKLM:Run HP Software Update C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
Yes HKLM:Run IgfxTray C:\Windows\system32\igfxtray.exe
Yes HKLM:Run iTunesHelper "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

Yes HKLM:Run Persistence C:\Windows\system32\igfxpers.exe
Yes HKLM:Run QlbCtrl.exe C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
Yes HKLM:Run QPService "C:\Program Files (x86)\HP\QuickPlay\QPService.exe"
Yes HKLM:Run QuickTime Task "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
Yes HKLM:Run ROC_roc_dec12 "C:\Program Files (x86)\AVG Secure Search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12
Yes HKLM:Run SunJavaUpdateSched "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
Yes HKLM:Run SynTPEnh %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
Yes HKLM:Run SysTrayApp C:\Program Files\IDT\WDM\sttray64.exe
Yes HKLM:Run UCam_Menu "C:\Program Files (x86)\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\YouCam" UpdateWithCreateOnce "Software\CyberLink\YouCam\2.0"
Yes HKLM:Run UpdatePRCShortCut "C:\Program Files (x86)\Hewlett-Packard\Recovery\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Hewlett-Packard\Recovery" UpdateWithCreateOnce "Software\CyberLink\PowerRecover"
Yes HKLM:Run vProt "C:\Program Files (x86)\AVG Secure Search\vprot.exe"

Yes Startup Common HP Digital Imaging Monitor.lnk C:\Program Files (x86)\Hp\Digital Imaging\bin\hpqtra08.exe
Yes Startup User setup_9.0.0.722_17.04.2011_22-51[1].lnk C:\Users\nessa\Desktop\Virus Removal Tool\setup_9.0.0.722_17.04.2011_22-51[1]\startup.exe


Now please uninstall the program listed below.

Spybot - Search & Destroy (Version: 1.6.2) Not needed it is a resource hog!!

Please download JavaRa
to your desktop and unzip it to its own
folder

Run JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista), pick the language of your choice and click Select. Then

click Remove Older Versions.

Accept any prompts.
Please Get the latest copy of Java from the link below.
http://java.com/en/


Next run the AVG Removal tool.
http://majorgeeks.co...13cd88621e1213a

Reboot and install either Avast or Avira Free Antivirus Install Only one!

http://www.avast.com...ST&locale=en-ww

http://www.avira.com...-free-antivirus

Download Autoruns&Autorunsc unzip Autoruns to your desktop run it.See any entries that read file not found when you see them right click and select delete do this only for the entries that read file not found also uncheck any scheduled task that are set to run on your machine,close the program.Also uncheck any entries for bonjour.

Lets change your dns setting to a faster more secure connection.
http://www.computerh...es/ch001161.htm
Change your dns to the below.

Preferred DNs 208.67.222.222

Alternate dns 208.67.220.220


Please Disable/uncheck Ipv6

Hit start
Control Panel
NetWork & Sharing Center
Manage Network Connections
Right Click Your Connection
Select Properties
Un-Check Ipv6 (Screen Shot Provided below)
Select ok
Continue Below





Disable the IP Helper service:

1. Hold the Windows key and type R, enter "services.msc" (without the quotes) and press Enter

2. Scroll down to the IP Helper service, right click on it and select Properties
3. In the dropdown box that says "Automatic" or "Manual", set it to Disabled and then click on "Apply"
4. Then click on "Stop" to stop the service from running in the current session.
5. Click OK to exit the dialog

Then please do the following.Open Elevated Command Prompt Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

At Command Prompt, type in the following hitting enter after each command:

netsh int ip reset reset.log

netsh winsock reset catalog

ipconfig /release

ipconfig /renew

ipconfig /flushdns


Restart computer.

Go here and run the Microsoft fix it to set your hosts files back to default.
http://support.microsoft.com/kb/972034


Reboot your machine and continue..

Then please do the following.Open Elevated Command Prompt Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.Then copy the contents of the code box and paste it into the command prompt and hit enter.

sfc /scannow

Then please do the following.Open Elevated Command Prompt Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. Then type or copy and paste the following. CHKDSK /R Reply Y when asked if you want this to happen on the next boot.Now Type Exit and Reboot your machine.

[rockmilk]

Also please do the following when you have finished the above.

Please go here and download Speccy run the program and when it is finished Hit File >>>>>>Publish Snap Shot>>>> A link will pop-up on your desktop please post it here in your next reply.



Download Security Check.

Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents in your next reply.

Edited by rockmilk, 09 June 2012 - 10:47 AM.

[nessa1422]

Hi,

Think I've done everything, and am attaching results. Avast doesn't seem to allow me to run the security check though.
Thanks so much for helping.

Ness.


http://speccy.pirifo...ju5BgMdMdFxxNVW

[rockmilk]

Can you tell me how you machine is performing now?


Ok you will need to disable Avast to run the security check.



Right click the Avast Icon
Select Avast shields control
Select disable for Ten Minutes
Follow the prompts
Now run security Check and post the log in your next reply.

Edited by rockmilk, 09 June 2012 - 01:34 PM.

[rockmilk]

You may want to uninstall Rapport but you will need to do this in safe-mode. (I suggest that you uninstall it)

Next open the file paths listed below,and if there is a folder that opens then delete it,and or the contents of the folder.To open the file paths simply hit start then copy and paste the contents of the code box one at a time into the start search box.

C:\Program Files (x86)\AVG\AVG2012\avgdiagex.exe

C:\Program Files (x86)\AVG\AVG2012\avgmfapx.exe

Also if there is anything in the above folders re-run the AVG removal tool,even after deleting the contents.

Now hit the start button and then type MsConfig then under the services tab of MsConfig put a checkmark next to hide microsoft services then uncheck the services listed below.There is no need for these and they waste system resources.

Google Update Service (gupdate)

Google Update Service (gupdatem)

Google Updater Service

Edit: Also you will want to install Service Pack 1 for you machine.
You will want the windows6.1-KB976932-X64.exe 903.2 MB File from the link below.
http://www.microsoft...ls.aspx?id=5842

Edited by rockmilk, 09 June 2012 - 01:56 PM.

[nessa1422]

Hi,

Laptop certainly seems livlier! Have run the security check as below.
Will install the service pack later today.

I still occasionally get the message 'the web page is not responding due to a long running script' when loading pages, but to be fair, this seems to happen only at certain times, maybe it's my broadband not being particularly great.

Thanks so much for all your help and very clear instructions - very much appreciated.

Regards,
Ness

 checkup.txt   1.05KB   168 downloads

[rockmilk]

You can replace Adobe reader with Foxit.
http://www.foxitsoft...ure_PDF_Reader/

Edit: See link below watch out when installing foxit or any program these days they come bundled with other things toolbars etc.
http://www.dedoimedo...er-toolbar.html

Also try and plug your laptop directly into the modem and see if you get any lag there,if you do not get any lag then reset your modem back to factory settings.
http://www.ehow.com/...t-settings.html

Let us know how the machine responds after installing the service pack.

Edited by rockmilk, 10 June 2012 - 09:03 AM.

[nessa1422]

Thank you, will do the above but may not be able to get back to you until tomorrow.

Regards,
Ness.

[rockmilk]

[rockmilk]

One last thing I want to check

Please download Download MinitoolBox and run it.


Checkmark following boxes:


Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List Users, Partitions and Memory size




Click Go and post the result.

[nessa1422]

Hi,

Have run the toolbox. Have not done the modem task yet, but Firefox is running well - much better. IE is still a bit hit and miss, I get the message, 'the web page is not responding', but I can live with Firefox.

Thank you again for your help,
Ness.

 Result.txt   12.32KB   162 downloads

[happyrock]

in the future please copy and paste the logs in your reply instead of attaching them...that way none of us to download them to our computer ...read then go back and delete them off our systems