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Very slooooow XP Laptop


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#1
Smil

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Dear all,

I'm currently trying to fix the very slow mother in law's laptop. It's so slow that i advised to buy a Mac. Well, that's a bridge €€€ to far.
I have used help from this forum once and it was a great help. My laptop was saved, till the backlight died.

Can some one please talk me trough the routine? It would be a great help for me and my mother in law.

Greetz,
Sjoerd
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#2
rockmilk

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What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER
http://www.piriform....leaner/download


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.
http://download.blee...MiniToolBox.exe





Checkmark the following boxes:

List Last Ten Event Viewer Errors
List MiniDump Files
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.
List Devices (Only Problems)
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries

Hit Go Post Results in your reply to me.


Please download and run it on the computer with the issue.
FarbarServiceScanner
http://download.blee.../farbar/FSS.exe

Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.



PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!! :)

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!
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#3
Smil

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Dear Rockmilk,

Thanks for replying so fast. The laptop is a Acer Aspire 3623WXMi

I have followed you're routine and i saved all logs in txt-files. These you'l find attached.

In some there are some dutch words due to the fact this is a dutch windows version.

Greetz,
Sjoerd

Attached Files


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#4
rockmilk

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Open Ccleaner hit the tools button then the startup button then find each entry below and select disable.

Ja HKLM:Run Acer ePower Management C:\Acer\Empowering Technology\ePower\Acer ePower Management.exe boot
Ja HKLM:Run CtrlVol "C:\Program Files\Launch Manager\CtrlVol.exe"
Ja HKLM:Run eDataSecurity Loader C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
Ja HKLM:Run EPM-DM c:\acer\Empowering Technology\ePower\epm-dm.exe
Ja HKLM:Run eRecoveryService C:\Acer\Empowering Technology\eRecovery\Monitor.exe
Ja HKLM:Run igfxhkcmd C:\WINDOWS\system32\hkcmd.exe
Ja HKLM:Run igfxpers C:\WINDOWS\system32\igfxpers.exe
Ja HKLM:Run igfxtray C:\WINDOWS\system32\igfxtray.exe
Ja HKLM:Run IMJPMIG8.1 "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
Ja HKLM:Run LaunchAp "C:\Program Files\Launch Manager\LaunchAp.exe"
Ja HKLM:Run LMgrOSD "C:\Program Files\Launch Manager\OSDCtrl.exe"
Ja HKLM:Run MSPY2002 C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
Ja HKLM:Run PCMService "C:\Program Files\Acer\Acer Arcade\PCMService.exe"
Ja HKLM:Run PHIME2002A C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
Ja HKLM:Run PHIME2002ASync C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
Ja HKLM:Run PowerKey "C:\Program Files\Launch Manager\PowerKey.exe"
Ja HKLM:Run preload C:\Windows\RUNXMLPL.exe
Ja HKLM:Run Wbutton "C:\Program Files\Launch Manager\Wbutton.exe"
Ja Startup Common Adobe Reader Speed Launch.lnk C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

Hit start button at lower left hand corner of the screen.Then in the run box type services.msc. Find the service listed below,one at a time. left click it once you should have the option to either stop the service or restart it , stop the service then right click selected service select properties then change the startup type to manual then left click apply and move on to the next service.If the service is stopped and the startup type is manual then do nothing.

Adobe Flash Player Update Service
Cyberlink Background Capture Service (CBCS)
Cyberlink Media Library Service
Cyberlink Task Scheduler (CTS)
Cyberlink RichVideo Service(CRVS)
Google Update-service (gupdatem)
Google Updateservice (gupdate)
Office Source Engine
Windows Media Player Network Sharing-service

Also I am going to show you how to set Ccleaner to run everytime you start your computer so that temp files are deleted everytime you start your machine.See screen shots below,and make sure your settings are the same.

Ccleaner1.JPG ccleaner2.JPG ccleaner2.JPG






Prior to performing the step below back up your registry with Erunt.
http://www.larsheder...nline.de/erunt/

Please Go here and download the XP Home Edition Service Pack 3 (X86) file under the heading Default Windows XP Service Pack 3 Services Start Key: and save it to your desktop.Then right Click it and select merge.
http://www.blackvipe...registry-files/


Please uninstall the programs listed below.

Adobe Reader 7.1.0 (Version: 7.1.0) Replace with Foxit reader. http://www.foxitsoft...ure_PDF_Reader/



Now reboot and continue Below.


Please download JavaRa
to your desktop and unzip it to its own
folder

Run JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista), pick the language of your choice and click Select. Then

click Remove Older Versions.

Accept any prompts.
Please Get the latest copy of Java from the link below.
http://java.com/en/


Next run the AVG Removal tool.
http://majorgeeks.co...13cd88621e1213a

Reboot and install either Avast or Avira Free Antivirus Install Only one!

http://www.avast.com...ST&locale=en-ww

http://www.avira.com...-free-antivirus

Download Autoruns&Autorunsc unzip Autoruns to your desktop run it.See any entries that read file not found when you see them right click and select delete do this only for the entries that read file not found also uncheck any scheduled task that are set to run on your machine,close the program.

I would just not use internet Explorer to tell you the truth you should just delete the icon from your desktop and only use it to run microsoft updates that is what I do. :)

Reset Internet Explorer to Default and delete the icon from your desktop.
http://support.microsoft.com/kb/923737

Lets change your dns setting to a faster more secure connection.
http://www.computerh...es/ch001161.htm
Change your dns to the below.

Preferred DNs 208.67.222.222

Alternate dns 208.67.220.220


Go here and follow instructions on setting your hosts files back to default.
http://support.microsoft.com/kb/972034



1. Right click on My Computer > Properties > Hardware Tab > Device Manager
2. Left click the IDE ATA/ATAPI Controllers group
3. Right click on Primary IDE and hit Uninstall (uninstall both if you have two)
4. Reboot the computer, the Primary IDE drivers will re-install themselves after you reboot.
5. Go back to the Device Manager and Left click the IDE ATA/ATAPI Controllers group again.
6. Right click on Primary IDE Channel and go to Properties > Advanced Settings tab.
7. Make sure that both Device's Modes are on "DMA if available".
8. Link Explaining http://msdn.microsof...e/gg463526.aspx



Run CHKDSK /R In a command prompt window. Hit the start button then type cmd in the run box when the command prompt opens type or copy and paste the following. CHKDSK /R Reply Y when asked if you want this to happen on the next boot.Now Type Exit and Reboot your machine.

Edited by rockmilk, 09 June 2012 - 01:29 PM.

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#5
Smil

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Dear Rockmilk,

Well, i followed the routine up to:

Go here and follow instructions on setting your hosts files back to default.
http://support.microsoft.com/kb/972034

I used the fix it application from microsoft and on reboot Windows won't start any more. I tried safe mode with network but that failed. I tried just safe mode and that gives a black screen with a blinken cursor. I think tis laptop needs serious help. Any ideas?

Greetz,
Sjoerd
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#6
Smil

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I got the laptop in safe mode. What to do now?

Greetz,
Sjoerd
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#7
rockmilk

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Dear Rockmilk,

Well, i followed the routine up to:

Go here and follow instructions on setting your hosts files back to default.
http://support.microsoft.com/kb/972034

I used the fix it application from microsoft and on reboot Windows won't start any more. I tried safe mode with network but that failed. I tried just safe mode and that gives a black screen with a blinken cursor. I think tis laptop needs serious help. Any ideas?

Greetz,
Sjoerd


That is really odd I have never heard of a machine not booting after running a microsoft fix it.Try a system restore http://pcsupport.abo...-restore-xp.htm
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#8
Smil

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I have started the retore function and set on yesterday. When starting correctly i will follow the routine again up to the point where it went wrong.

Maybe somthing went wrong with the fix. Who knows....

Greetz..
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#9
Smil

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After restorno to yesterday, the computer started uo again and faled normal windows start up. I started safemode again.

Think the HD is dying. Chkdsk?

Greetz..
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#10
rockmilk

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After restorno to yesterday, the computer started uo again and faled normal windows start up. I started safemode again.

Think the HD is dying. Chkdsk?

Greetz..


Yes most certainly run checkdisk.
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#11
rockmilk

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TRy an earlier restore poit say to one week ago.
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#12
Smil

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I tried an earlier repair but that failed. Now even the save mode does not start. I think it's over and the patiënt has died. Or are there still options to try.

If not i'll trie to recovery some files from HD with an USB adapter.

Greetz..
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#13
rockmilk

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Have you ran checkdisk run checkdisk twice. If not then please do so.I must say again that I have never ran across this issue with microsoft fix it.If you are able to get the machine running even in safemode then run the erunt program and restore your registry to the backup point I had you create.


Edit: This might help if you were even able to boot into windows. :whistling:

Edited by rockmilk, 10 June 2012 - 12:02 PM.

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#14
rockmilk

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Also do you have an xp cd?
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#15
rockmilk

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Please download ARCDC from Artellos.com. If you do not have your xp cd

Double click ARCDC.exe
Follow the dialog until you see 6 options. pick the version and service pack option that corresponds to your system l
You will be prompted with a Terms of Use by Microsoft, please accept.
You will see a few dos screens flash by, this is normal.
Next you will be able to choose to add extra files. Select the Default Files.
The last window will allow you to burn the disk using BurnCDCC
Your ISO is located on your desktop.

make sure in the bios the cd drive is the first boot device....put the cd in the cd drive..boot your computer....when you get to the screen that gives you the option to install or repair ...select r

when you get to the command prompt
type in chkdsk /r press enter
note the single space before the /


Chkdsk will display the specific stage it is checking as well as the percentage of completion of the stage. You cannot do anything else on your computer while chkdsk is running. When chkdsk is finished, it will automatically reboot your computer.
NOTE this can take a long time to complete..it may even appear to hang or get stuck at a certain % for a couple of hours...then complete
it may even back up and go over the same area...this is normal...let it run...there are 5 stages
WARNING... Microsoft does not recommend interrupting the CHKDSK process when it is used with the /r switch, and Microsoft does not guarantee the integrity of the disk if the CHKDSK program is interrupted.

DO NOT TURN OFF YOUR COMPUTER WHILE RUNNING CHKDSK or you can have severe problems...

if the above does not allow you to boot normally then try the steps below one at a time and only try the next step if you still can't boot normally...there is no need to do all the steps...just do them until you can boot up
nojoy...
boot from the cd again...
then type fixmbr press enter...reboot
no joy ....boot from the cd again...
type in fixboot press enter...reboot
nojoy...boot from the cd again...

Type in bootcfg /scan and press Enter

if it says total identified window installs: 1

Type in bootcfg /rebuild and press Enter...

It will identify your XP installation...type Y once you see this prompt.

You will be prompted to enter the load identifier...type in Microsoft XP Home Edition or Microsoft XP Professional depending on whichever version you have...press enter

You will be prompted to enter the load options...type in /fastdetect and press Enter

Type in exit and press Enter

remove the cd and Reboot

Thanks to HappyRock for the instructions. :thumbsup:

Edited by rockmilk, 10 June 2012 - 12:54 PM.

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