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s.m.a.r.t. scan virus [Closed]


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#1
DianeKJ

DianeKJ

    New Member

  • Member
  • Pip
  • 1 posts
I have this virus and I'm using my son's laptop to try and find out how to repair this. I can not get into safe mode. When I reboot and hit f8 the screen freezes with the Dell logo. I'm beyond frustrated and really computer challenged, please help if you can.
Thanks,
Diane
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#2
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Hello DianeKJ and welcome to my office here at G2G! :)

My nick is maliprog and I'll be your technical support on this issue. Before we start please read my notes carefully:

NOTE:
  • Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
  • Absence of symptoms does not always mean the computer is clean
  • Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
  • Please DO NOT run any scans or fix on your own without my direction.
  • Please read all of my response through at least once before attempting to follow the procedures described.
  • If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply.
  • You must reply within 3 days or your topic will be closed

Step 1

For this step we will need clean PC and blank CD. You will burn this tool to CD on clean PC then you will scan your infected PC with it.

  • Download OTLPEStd.exe to your desktop
  • Ensure that you have a blank CD in the drive
  • Double click OTLPEStd.exe and this will then open imgburn to burn the file to CD
  • Reboot your system using the boot CD you just created.
    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads :)
  • Your system should now display a Reatogo desktop.
    Note : as you are running from CD it is not exactly speedy
  • Double-click on the OTLPE icon.
  • Select the Windows folder of the infected drive if it asks for a location
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start.
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\\OTL.txt
  • Copy this file to your USB drive if you do not have internet connection on this system.
  • Right click the file and select send to : select the USB drive.
  • Confirm that it has copied to the USB drive by selecting it
  • You can backup any files that you wish from this OS
  • Please post the contents of the C:\\OTL.txt file in your reply.

Step 2

Please don't forget to include these items in your reply:

  • OTL log
It would be helpful if you could post each log in separate post using "Add Reply" button
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#3
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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