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Stop Code: c000021a status of 0xc0000005


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#1
nativetexan2

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My daughter has a Dell Latitude D620 laptop running XP Professional.

She got the BSOD a couple of weeks ago and was able to recover the last restore point.

This time she got stop code c000021a (fatal system error)with a status of 0.c0000005 (0.00000000 0.00000000)

I was able to run the Dell diagnostics from F12 and got a "DST Short test failed Status Error code 1000-0146"

Can anyone help?
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#2
Macboatmaster

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The stop error means this

The STOP 0xC000021A error occurs when either Winlogon.exe or Csrss.exe fails. When the Windows NT kernel detects that either of these processes has stopped, it stops the system and raises the STOP 0xC000021A error.


The DST - Drive Self Test means that it has failed the test and has previosly recorded errors as well.

My guess is that the hard drive has bad sectors and is in need of replacement


You may be able to get your data, if you are interested in doing so, presuming that it will now not load windows

Let me know if you wish to try, you should do this FIRST if there is data ie docs images etc that you want.
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#3
nativetexan2

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Yes, this is her school computer and I would like to try to recover and save any of her data on the hard drive.

Thanks
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#4
Macboatmaster

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There is no guarantee it will work but it is worth a try
http://www.geekstogo...over-your-data/

If you have any queries - just ask

If the hard drive data is readable, albeit not sufficiently to load windows, this will work
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#5
nativetexan2

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Thank you Sir, That worked very well. If the drive is readable could the error be just a bad sector that could be repaired running chdsk?
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#6
Macboatmaster

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Yes but going by the error report even if it can be, it will only most likely very temporarily until files are again corrupted by bad sectors.


I presume you do not have the XP CD

If I am correct as it came preloaded then make yourself this and go to the recovery console
Recovery Console Disc Image
http://www.thecomput...om/files/rc.iso

Here is the ISO burning program
http://sites.google....-console-for-xp

Using the links above make a recovery console CD, the second link is the special burning software to make a CD from an ISO image. It contains the instructions.

when you have done that and if you can get into the RC run at the cmd prompt
chkdsk /r

note space between chkdsk and the /
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#7
nativetexan2

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I downloaded RC but was unable to load the CD. During the RC boot, I got the Blue Screen with a different stop code. I'll just replace the hard drive.

Thanks again.
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#8
Macboatmaster

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Well you should actually be able to get the boot from the RC CD even if it will not identify the Windows
It is actually the same principle as booting from any CD

Did the CD load and then it blue screened.
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#9
nativetexan2

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I got the "press any key to boot from CD" message then I got the "Windows Setup" screen and it started showing the files loading at the bottom of the screen. After a minute or two the screen at the bottom said "starting windows". Then I get the BSOD.

Technical information:
Stop: 0x0000007E (0xC0000005, 0xF748E0BF, 0xF78DA208, oxF78D9F08)
pci.sys - Address F748E0BF base at F7487000, DatesStamp 3b7d855c
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#10
Macboatmaster

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That error can be caused by
1. Complete lack of free space on the hard drive - you will I presume know if this is the case

2. Bad Memory in otherwords a failed memory stick
In your laptop there are two memory sticks
DIMM A requires you to remove the keyboard - this is not a simple job, if you are not used to working on laptops

DIMM B is simple and is underneath a panel on the base of the laptop

See this and it is worth a try removing DIMM B
http://support.dell....y.htm#wp1084976

3. The failed hard drive

4. Another problem such as a driver error.

Try the DIMM B first and then see with that removed you can get a boot.


If you know that the hard drive has simply run out of free space, then the solotion is different.

When you have done that we will carry out one more check on the hard drive if there is no luck with the ram
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#11
Macboatmaster

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nativetexan2

I wondered how you progressed with this
Please update your topic
Thank you
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