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#46
ypkx

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Can I also ask, from an OTL text, can you tell from that what folders are missing? Or what tool could i use to scan reg fixeS?
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#47
ypkx

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It seems everything is OKAY apart from the wireless or LAN network adapters. I've tried deleting them off Device manager, and I see it reinstall its own drivers but now theres an adapter missing. I've also tried installing the driver for it manually (the one that is missing) but no luck.

edit - whats the name of the LAN cable connection usually on device manager?

so far ive only got

Intel centrino wireless n 1030

microsoft virtual wifi miniport adapter
microsoft virtual wifi miniport adapter 2
realtek pcie gbe family controler

Edited by ypkx, 05 July 2012 - 04:12 PM.

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#48
RKinner

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realtek pcie gbe family controler

gbe is GigaBit Ethernet so that would be your LAN connection. I would download the drivers from your PC Maker's website and see if that helps.

The main thing I see is that we didn't have this registry key:

HKEY_LOCAL_MACHINE\CurrentControlSet\Enum\Root\LEGACY_TCPIP

Is it there yet?

What does ipconfig /all say now?
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#49
ypkx

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hello RKinner,

Thats exactly what I have done! But the computer didnt seem to like the file I installed for it. So I gave up and reset the whole computer back to factory settings and this had reinstalled all original files. I had forgotten HP had a recovery manager. The sick computer is now all up and running again!

I really do appreciate all the help you had given me! I've learnt a lot in the process, thanks for coming to my rescue ! Keep up the good work!


Regards

Jesse
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#50
RKinner

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OK. Sorry we couldn't fix it.

Make sure you get all of your Windows updates right away. In IE, Tools or Security then Windows Updates. The recovered version of windows will be about 100 security updates behind so don't wait for automatic updates to download them. In IE, Tools or Security then Windows Updates or go to windowsupdate.microsoft.com

If it came with McAfee or Norton preinstalled and you won't be using them then after you uninstall them run their respective uninstallers:

Download the McAfee Removal tool
http://download.mcaf...atches/MCPR.exe


Download the norton removal tool
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe


You probably will not have the latest Java . Get the latest at:
http://www.java.com/en/

Save it to your PC then close all browsers and install it. Note on Java and Firefox. For some reason Java does not remove old consoles from Firefox. Any time you update Java you should do Firefox, Add-ons, Extensions and disable any old Java Consoles

They will look like: Java Console 6.xx. The xx corresponds to the update number. When they switch to 7 update 0 then it will be Java Console 7.

Multiple Java Consoles will slow down the Firefox boot. After any change to Firefox or its extension you should run Speedyfox. (Mentioned later.)

Also go into Control Panel, Add/Remove Software and remove any old versions (which may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE)



Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. You can right click on the updatechecker icon (looks like a downward green arrowhead) and select Settings and tell it no betas. If you don't use MSN Messenger I would not upgdate it. MS installs a bunch of stuff when you do. You can tell the program to not show you that update.)
If you use Firefox or Chome then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: Adhttp://simple-adblock.com/

If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . Click on Speedup my Firefox. When it finishes click on Exit.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.

If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

Ron
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