[mydiscworld]

Could you try it from safe mode, or rename the exe to com

Doesn't work in safe mode or renaming to com

One option when my computer starts is "Press F11 to recover"

I tried this. Loads up CyberLink PowerRecover

Never heard of it. Must have come installed with the laptop.

Then gives me option to "Restore to HDD with backed up user data "

Next it gives Summary

image path: E\RECOVER\factory.wsi

restoration mode: with backed up user data


I didn't go any further. Should I give it a go and hope it allows me to restore the backup I have on my external hard drive?

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What that will do is restore the computer to factory settings i.e just the same as when you first plugged it in

If you do that then you will have a pristine system but it will wipe all the data on your system .. SO back everything up that you require first

[Essexboy]

What that will do is restore the computer to factory settings i.e just the same as when you first plugged it in

If you do that then you will have a pristine system but it will wipe all the data on your system .. SO back everything up that you require first

[mydiscworld]

What that will do is restore the computer to factory settings i.e just the same as when you first plugged it in

If you do that then you will have a pristine system but it will wipe all the data on your system .. SO back everything up that you require first

Well I have backed up my files today and have that Image from Feb.

So if I wipe it, can I then use the image to recover to that position my laptop was in last Feb?

[Essexboy]

How did you do the image back up in february - did you use windows backup ?

[mydiscworld]

How did you do the image back up in february - did you use windows backup ?

Yes. It sends me a reminder every so often to backup

[Essexboy]

IN that case you should be able to recover it the same way

[mydiscworld]

How did you do the image back up in february - did you use windows backup ?

Yes. It sends me a reminder every so often to backup

to be honest. I'm still not sure if it's an image or just a chunky backup. it's 23gb

[Essexboy]

As you can see from my system restore it will state if it is an image

Place a tick in show more restore points

[mydiscworld]

Ok mine isn't an image then, just a files backup. Oh well!

[mydiscworld]

At this point I'd be tempted to just go with the wipe.

I know I don't have an Image but my files are backed up so would just have the hassle of installing all programs again, assuming it works ok after the wipe

[Essexboy]

There is no reason for it not to as the files are on a protected partition. It wipes the hard drive and then reformats/installs windows

[mydiscworld]

Wiped it last night. Seems to be working fine now. Except for having to download all the programs again!

Loaded up my backup files too. Seemed to work but couldn't find where they were saved to.

Away this weekend so will have another look when I get back.

Thanks a lot for all the help

[Essexboy]

Sorry that I was unable to fix it without this though... We may have been able to achieve it... But and this is the crippler it would probably have taken weeks to track down the problem

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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