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browsers & websites randomly opening [Solved]

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  • GeekU Moderator
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Glad to hear you got the usb behaving again!

I think the next step is to back up your Itunes library. Can you back it up to an external drive?
Your media files should be in c:\Users\Eric\My Music\
Just copy the entire My Music folder over to your external drive.
If your music is not in that folder, you can find it. Start Itunes, go to Edit, Preferences and click Advanced. You will see the location of your media files in the Media folder location box.

Once you confirm you have copied the library over, you go to your Control Panel and Uninstall Itunes.

Download the Itunes installer from here
Make sure to confirm the program is installing into the C:\Program Fiies (x86)\itunes\ folder
After you reinstall it, you should immediately go and import your music files.
Quit Itunes
Start Itunes while holding down the shift key.
You should see the Choose Itunes Library box. Click on Choose Library.
Select the C:\users\Eric\My Music folder, or wherever you located your original library.
Itunes should open and your library should be restored.

For FireFox, there is this neat little program that will make a backup of your extensions, your favorites, and all the other important stuff for Firefox.
Download it here and install it. Close Firefox before running mozbackup, and make sure to leave all the default boxes checked. Make sure to note where you save the backup file.

Next, download the Firefox installer from here

Now when you go to the control panel to uninstall Firefox, make sure you do not have a check mark in the Remove my Firefox personal data box. and your data will be there when you reinstall.
When you reinstall, please confirm that you are installing into the C:\Program Files(x86)\Mozilla Firefox\ folder

Let me know how this all works out for you. Almost done!

Edited by Crowbar, 16 July 2012 - 07:58 PM.

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Hi Crowbar,
Everything seems to be working as it should. Thank you for all your help!
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You can ignore this post -- thanks!

Edited by lanidrac, 18 July 2012 - 08:22 PM.

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  • GeekU Moderator
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Hi lanidrac,
You are welcome, and I am glad your computer is behaving properly now.

Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

  • Under the Custom Scans/Fixes box at the bottom, paste in the following


  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Go to control panel
  • Select folder options (Appearance > Folder options in category view)
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.

Posted Image
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:
  • Go to this site and click Do I have Java
  • It will check your current version and then offer to update to the latest version


To manually create a new Restore Point

  • Go to Control Panel and select System
  • Select System
  • On the left select System Protection and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create

Now we can purge the infected ones

  • Go Start > All programs > Accessories > system tools
  • Right click Disc cleanup and select run as administrator
  • Select Your main drive and accept the warning if you get one
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
Posted Image
Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programs on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe :wave:
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Thanks for this and for all your help throughout this process. Much appreciation! Take care.
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    GeekU Moderator

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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