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Internet Explorer & Firefox hijacked/crashing and unable to intall


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#16
Essexboy

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Hmm I can see no reason why MBAM is not installing - did you run the cleanup utility ? Are you still getting the same error
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#17
Essexboy

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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#18
Essexboy

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User returned
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#19
smileysmile

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Hi there. Thanks for re-opening.

Yes - still getting the same error. I also got received this error message when I tried to download an new version of Iobit Malware fighter. Computer also seems a lot slower this week,
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#20
Essexboy

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OK lets check deeper

Download AVPTool from Here to your desktop

Run the programme you have just downloaded to your desktop (it will be randomly named )

First we will run a virus scan

Click the cog in the upper right
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Select down to and including your main drive, once done select the Automatic scan tab and press Start Scan

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Allow AVP to delete all infections found
Once it has finished select report tab (last tab)
Select Detected threats report from the left and press Save button
Save it to your desktop and attach to your next post


Now the Analysis

Rerun AVP and select the Manual Disinfection tab and press Start Gathering System Information

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On completion click the link to locate the zip file to upload and attach to your next post

Posted Image
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#21
smileysmile

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Hi - I am running the scan now. Has so far taken 30 mins to run 1% so it make take some time!
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#22
Essexboy

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This will be about the deepest virus scan your system will get.... You can use it whilst the scan is running, but it may be a tad slow
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#23
smileysmile

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Hi - well that was pretty thorough! Took two and a half days! :)

Please find Kaspersky log attached and disinfected files report below.



Status: Deleted (events: 3)
15/07/2012 10:01:28 Deleted adware not-a-virus:AdWare.Win32.iBryte.x C:\Documents and Settings\Colin\Desktop\Downloads\DOWNLOADS FROM JULY 2011\Setup (1).exe Medium
15/07/2012 11:59:46 Deleted Trojan program Packed.Win32.InstallCore.a C:\Program Files (x86)\FoxTabFLVPlayer\Uninstall\Uninstall.exe High
15/07/2012 11:59:46 Deleted Trojan program Packed.Win32.InstallCore.a C:\Program Files (x86)\FoxTabFLVPlayer\Uninstall\Uninstall.exe//UPX High
Status: Disinfected (events: 6)
16/07/2012 05:22:13 Disinfected Trojan program Trojan.Win32.Gamarue.fn 8.2.11\Personal Folders\Top of Personal Folders\Inbox\[From:American Airlines][Subject:Order64889471][Time:2012/01/15 06:24:48]/Ticket.zip High
16/07/2012 05:22:11 Disinfected Trojan program Trojan.Win32.Gamarue.fn 8.2.11\Personal Folders\Top of Personal Folders\Inbox\[From:American Airlines][Subject:Order64889471][Time:2012/01/15 06:24:48]/Ticket.zip/Ticket.exe High
16/07/2012 05:23:52 Disinfected Trojan program Trojan.Win32.Jorik.Fraud.nfy 8.2.11\Personal Folders\Top of Personal Folders\Inbox\[From:FedEx Express Services][Subject:You need to get a parcel number 38885][Time:2012/02/16 18:40:38]/FedEx_Invoice.zip High
16/07/2012 05:23:52 Disinfected Trojan program Trojan.Win32.Jorik.Fraud.nfy 8.2.11\Personal Folders\Top of Personal Folders\Inbox\[From:FedEx Express Services][Subject:You need to get a parcel number 38885][Time:2012/02/16 18:40:38]/FedEx_Invoice.zip/FedEx_Invoice.exe High
16/07/2012 05:24:09 Disinfected Trojan program Trojan-FakeAV.Win32.SecurityShield.gpl 8.2.11\Personal Folders\Top of Personal Folders\Inbox\[From:Gwen Pitfield][Subject:he r e i s a p ic of m y pu ss y at ta c he d][Time:2012/06/10 21:26:25]/lzqrkqwd.zip High
16/07/2012 05:24:09 Disinfected Trojan program Trojan-FakeAV.Win32.SecurityShield.gpl 8.2.11\Personal Folders\Top of Personal Folders\Inbox\[From:Gwen Pitfield][Subject:he r e i s a p ic of m y pu ss y at ta c he d][Time:2012/06/10 21:26:25]/lzqrkqwd.zip/mypic.scr High

Attached Files


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#24
Essexboy

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Well it found several trojans in your inbox waiting for you to install them. But, apart from that it looks clean

OK lets look at system problems now

Download Windows Repair (all in one) from this site

Install the programme then run

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Go to step 3 and allow it to run SFC
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On the start repairs tab click start
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Select the following items and tick restart system when finished
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#25
smileysmile

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All done! I just tried and was able to download Malwarebytes so it looks like it's done the job!!

Thank you so much for your help - it really is appreciated.

Colin
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#26
Essexboy

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Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :Commands
    [resethosts]
    [emptytemp]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  • In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK

    Posted Image
  • Follow the prompts on the screen
  • A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Go to control panel
  • Select folder options (Appearance > Folder options in category view)
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.

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Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:
  • Go to this site and click Do I have Java
  • It will check your current version and then offer to update to the latest version

SPRING CLEAN

To manually create a new Restore Point
  • Go to Control Panel and select System
  • Select System
  • On the left select System Protection and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create

Now we can purge the infected ones
  • GoStart > All programs > Accessories > system tools
  • Right click Disc cleanup and select run as administrator
  • Select Your main drive and accept the warning if you get one
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
Posted Image
Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe :wave:
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#27
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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