Internet Explorer & Firefox hijacked/crashing and unable to intall
Posted 06 July 2012 - 04:11 PM
Posted 11 July 2012 - 09:26 AM
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Posted 13 July 2012 - 04:18 PM
Yes - still getting the same error. I also got received this error message when I tried to download an new version of Iobit Malware fighter. Computer also seems a lot slower this week,
Posted 14 July 2012 - 04:18 AM
Download AVPTool from Here to your desktop
Run the programme you have just downloaded to your desktop (it will be randomly named )
First we will run a virus scan
Click the cog in the upper right
Select down to and including your main drive, once done select the Automatic scan tab and press Start Scan
Allow AVP to delete all infections found
Once it has finished select report tab (last tab)
Select Detected threats report from the left and press Save button
Save it to your desktop and attach to your next post
Now the Analysis
Rerun AVP and select the Manual Disinfection tab and press Start Gathering System Information
On completion click the link to locate the zip file to upload and attach to your next post
Posted 14 July 2012 - 01:44 PM
Posted 14 July 2012 - 01:45 PM
Posted 17 July 2012 - 01:06 AM
Please find Kaspersky log attached and disinfected files report below.
Status: Deleted (events: 3)
15/07/2012 10:01:28 Deleted adware not-a-virus:AdWare.Win32.iBryte.x C:\Documents and Settings\Colin\Desktop\Downloads\DOWNLOADS FROM JULY 2011\Setup (1).exe Medium
15/07/2012 11:59:46 Deleted Trojan program Packed.Win32.InstallCore.a C:\Program Files (x86)\FoxTabFLVPlayer\Uninstall\Uninstall.exe High
15/07/2012 11:59:46 Deleted Trojan program Packed.Win32.InstallCore.a C:\Program Files (x86)\FoxTabFLVPlayer\Uninstall\Uninstall.exe//UPX High
Status: Disinfected (events: 6)
16/07/2012 05:22:13 Disinfected Trojan program Trojan.Win32.Gamarue.fn 8.2.11\Personal Folders\Top of Personal Folders\Inbox\[From:American Airlines][Subject:Order64889471][Time:2012/01/15 06:24:48]/Ticket.zip High
16/07/2012 05:22:11 Disinfected Trojan program Trojan.Win32.Gamarue.fn 8.2.11\Personal Folders\Top of Personal Folders\Inbox\[From:American Airlines][Subject:Order64889471][Time:2012/01/15 06:24:48]/Ticket.zip/Ticket.exe High
16/07/2012 05:23:52 Disinfected Trojan program Trojan.Win32.Jorik.Fraud.nfy 8.2.11\Personal Folders\Top of Personal Folders\Inbox\[From:FedEx Express Services][Subject:You need to get a parcel number 38885][Time:2012/02/16 18:40:38]/FedEx_Invoice.zip High
16/07/2012 05:23:52 Disinfected Trojan program Trojan.Win32.Jorik.Fraud.nfy 8.2.11\Personal Folders\Top of Personal Folders\Inbox\[From:FedEx Express Services][Subject:You need to get a parcel number 38885][Time:2012/02/16 18:40:38]/FedEx_Invoice.zip/FedEx_Invoice.exe High
16/07/2012 05:24:09 Disinfected Trojan program Trojan-FakeAV.Win32.SecurityShield.gpl 8.2.11\Personal Folders\Top of Personal Folders\Inbox\[From:Gwen Pitfield][Subject:he r e i s a p ic of m y pu ss y at ta c he d][Time:2012/06/10 21:26:25]/lzqrkqwd.zip High
16/07/2012 05:24:09 Disinfected Trojan program Trojan-FakeAV.Win32.SecurityShield.gpl 8.2.11\Personal Folders\Top of Personal Folders\Inbox\[From:Gwen Pitfield][Subject:he r e i s a p ic of m y pu ss y at ta c he d][Time:2012/06/10 21:26:25]/lzqrkqwd.zip/mypic.scr High
Posted 17 July 2012 - 08:16 AM
OK lets look at system problems now
Download Windows Repair (all in one) from this site
Install the programme then run
Go to step 3 and allow it to run SFC
On the start repairs tab click start
Select the following items and tick restart system when finished
Posted 18 July 2012 - 05:48 PM
Thank you so much for your help - it really is appreciated.
Posted 19 July 2012 - 07:32 AM
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean
A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:
- Under the Custom Scans/Fixes box at the bottom, paste in the following
- Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
- Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
- In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK
- Follow the prompts on the screen
- A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
We will now confirm that your hidden files are set to that, as some of the tools I use will change that
- Go to control panel
- Select folder options (Appearance > Folder options in category view)
- Select the View Tab.
- Under the Hidden files and folders heading select Do not show hidden files and folders.
- Click Yes to confirm.
- Click OK.
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.
- Go to this site and click Do I have Java
- It will check your current version and then offer to update to the latest version
To manually create a new Restore Point
- Go to Control Panel and select System
- Select System
- On the left select System Protection and accept the warning if you get one
- Select System Protection Tab
- Select Create at the bottom
- Type in a name i.e. Clean
- Select Create
Now we can purge the infected ones
- GoStart > All programs > Accessories > system tools
- Right click Disc cleanup and select run as administrator
- Select Your main drive and accept the warning if you get one
- For a few moments the system will make some calculations
- Select the More Options tab
- In the System Restore and Shadow Backups select Clean up
- Select Delete on the pop up
- Select OK
- Select Delete
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
Malwarebytes. Update and run weekly to keep your system clean
Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link
It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?
Posted 21 July 2012 - 09:16 AM
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