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BSOD Vista 32 - lost in a world of blue sreens


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#1
impo

impo

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First time here for me so hello everyone :thumbsup:

The first BSOD I was having indicates possible faults with RAM or HDD, ran over night memory checks with no errors.
Also re-installed the Vista OS on to the same HDD 500GB (which worked for one week without problems) and also the secondary HDD 500GB (again worked over a week with no problems).

The computer has been returned to me again but now the BSOD is pointing toward USBPORT.SYS

The computer is pre-build, google this Pavilion m9162.uk-a or click the Link for computer stats

Full list of BSOD:

==================================================
Dump File : Mini041612-01.dmp
Crash Time : 16/04/2012 9:48:33 AM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 0x0000000d
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4e74f
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18607 (vistasp2_gdr.120402-0336)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4e74f
Stack Address 1 :
Stack Address 2 : intelppm.sys+1406
Stack Address 3 : ntkrnlpa.exe+b0cd4
Computer Name :
Full Path : C:\Windows\Minidump\Mini041612-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 150,296
==================================================

==================================================
Dump File : Mini041612-02.dmp
Crash Time : 16/04/2012 10:39:26 AM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 0x0000000d
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4e74f
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18607 (vistasp2_gdr.120402-0336)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4e74f
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini041612-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 149,976
==================================================

==================================================
Dump File : Mini041812-01.dmp
Crash Time : 18/04/2012 12:42:11 PM
Bug Check String : APC_INDEX_MISMATCH
Bug Check Code : 0x00000001
Parameter 1 : 0x8faa8518
Parameter 2 : 0x00000000
Parameter 3 : 0x0000ffff
Parameter 4 : 0x00000000
Caused By Driver : cmdguard.sys
Caused By Address : cmdguard.sys+10518
File Description : COMODO Internet Security Sandbox Driver
Product Name : COMODO Internet Security Sandbox Driver
Company : COMODO
File Version : 5, 10, 228257, 2253 built by: WinDDK
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4afe7
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini041812-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 157,712
==================================================

==================================================
Dump File : Mini041812-02.dmp
Crash Time : 18/04/2012 3:08:10 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 0x0000000d
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+9c9938
File Description : NVIDIA Windows Kernel Mode Driver, Version 296.10
Product Name : NVIDIA Windows Kernel Mode Driver, Version 296.10
Company : NVIDIA Corporation
File Version : 8.17.12.9610
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4e74f
Stack Address 1 :
Stack Address 2 : intelppm.sys+1406
Stack Address 3 : ntkrnlpa.exe+b0cd4
Computer Name :
Full Path : C:\Windows\Minidump\Mini041812-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 150,824
==================================================

==================================================
Dump File : Mini041812-03.dmp
Crash Time : 18/04/2012 3:31:27 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0xd5f48fd2
Parameter 2 : 0x00000006
Parameter 3 : 0x00000008
Parameter 4 : 0xd5f48fd2
Caused By Driver : iaStor.sys
Caused By Address : iaStor.sys+6285
File Description : Intel Matrix Storage Manager driver - ia32
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 8.7.0.1007
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 :
Stack Address 2 : USBPORT.SYS+1c42
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini041812-03.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 150,296
==================================================

==================================================
Dump File : Mini042312-01.dmp
Crash Time : 23/04/2012 10:09:52 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0x84ecfea0
Parameter 3 : 0x84ecfef0
Parameter 4 : 0x080a0005
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb3f
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18607 (vistasp2_gdr.120402-0336)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : ntkrnlpa.exe+ed184
Stack Address 2 : dxgkrnl.sys+2a457
Stack Address 3 : dxgkrnl.sys+2d430
Computer Name :
Full Path : C:\Windows\Minidump\Mini042312-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 150,456
==================================================

==================================================
Dump File : Mini042312-02.dmp
Crash Time : 23/04/2012 10:22:23 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x00000017
Parameter 2 : 0x000000ff
Parameter 3 : 0x00000001
Parameter 4 : 0x8440686f
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+9c9938
File Description : NVIDIA Windows Kernel Mode Driver, Version 296.10
Product Name : NVIDIA Windows Kernel Mode Driver, Version 296.10
Company : NVIDIA Corporation
File Version : 8.17.12.9610
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 :
Stack Address 2 : intelppm.sys+1406
Stack Address 3 : ntkrnlpa.exe+b0cd4
Computer Name :
Full Path : C:\Windows\Minidump\Mini042312-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 152,472
==================================================

==================================================
Dump File : Mini042512-01.dmp
Crash Time : 25/04/2012 12:05:19 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x00000004
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x81f3082c
Caused By Driver : hal.dll
Caused By Address : hal.dll+770c
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+ee82c
Stack Address 2 : ntkrnlpa.exe+ed858
Stack Address 3 : ntkrnlpa.exe+1c1fa4
Computer Name :
Full Path : C:\Windows\Minidump\Mini042512-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 133,168
==================================================

==================================================
Dump File : Mini042512-02.dmp
Crash Time : 25/04/2012 4:32:26 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xffa7fe70
Parameter 3 : 0x8b7f7794
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+cfa66
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Crash Address :
Stack Address 1 : win32k.sys+15e12e
Stack Address 2 : dxgkrnl.sys+27893
Stack Address 3 : dxgkrnl.sys+28b97
Computer Name :
Full Path : C:\Windows\Minidump\Mini042512-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 150,576
==================================================

==================================================
Dump File : Mini042612-01.dmp
Crash Time : 26/04/2012 1:56:21 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x0000886c
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x81e8c4e7
Caused By Driver : hal.dll
Caused By Address : hal.dll+770c
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+444e7
Stack Address 2 : ntkrnlpa.exe+86f5d
Stack Address 3 : ntkrnlpa.exe+221586
Computer Name :
Full Path : C:\Windows\Minidump\Mini042612-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 148,960
==================================================

==================================================
Dump File : Mini042612-02.dmp
Crash Time : 26/04/2012 2:08:33 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x9835f4e3
Parameter 3 : 0xaf8aa600
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+df4e3
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Crash Address : win32k.sys+df4e3
Stack Address 1 : win32k.sys+16404f
Stack Address 2 : win32k.sys+bdb74
Stack Address 3 : win32k.sys+db3d0
Computer Name :
Full Path : C:\Windows\Minidump\Mini042612-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 150,296
==================================================

==================================================
Dump File : Mini042712-01.dmp
Crash Time : 27/04/2012 11:34:22 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xe8f8881e
Parameter 2 : 0x00000000
Parameter 3 : 0x81eb50d4
Parameter 4 : 0x00000002
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+98379
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18607 (vistasp2_gdr.120402-0336)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+98379
Stack Address 1 : ntkrnlpa.exe+4ddd4
Stack Address 2 : ntkrnlpa.exe+b30d4
Stack Address 3 : ntkrnlpa.exe+b30aa
Computer Name :
Full Path : C:\Windows\Minidump\Mini042712-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 148,960
==================================================

==================================================
Dump File : Mini042712-02.dmp
Crash Time : 27/04/2012 3:08:44 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x0000888a
Parameter 2 : 0x8d1154a2
Parameter 3 : 0xc0000001
Parameter 4 : 0x82e000fc
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+79078
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18607 (vistasp2_gdr.120402-0336)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+79078
Stack Address 1 : ntkrnlpa.exe+7a719
Stack Address 2 : ntkrnlpa.exe+77bab
Stack Address 3 : ntkrnlpa.exe+9a252
Computer Name :
Full Path : C:\Windows\Minidump\Mini042712-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 149,976
==================================================

==================================================
Dump File : Mini042712-03.dmp
Crash Time : 27/04/2012 4:43:32 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0xf6c08705
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000000
Parameter 4 : 0x81e41cc2
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4dfd9
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18607 (vistasp2_gdr.120402-0336)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+3bcc2
Stack Address 2 : ntkrnlpa.exe+3bd24
Stack Address 3 : ntkrnlpa.exe+3bb76
Computer Name :
Full Path : C:\Windows\Minidump\Mini042712-03.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 150,056
==================================================

==================================================
Dump File : Mini062812-01.dmp
Crash Time : 28/06/2012 11:13:48 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x8baed064
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000000
Parameter 4 : 0x820b238d
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4df99
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18607 (vistasp2_gdr.120402-0336)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4df99
Stack Address 1 : ntkrnlpa.exe+a838d
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini062812-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 148,960
==================================================

==================================================
Dump File : Mini062912-01.dmp
Crash Time : 29/06/2012 10:22:07 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x0b309878
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x8603288a
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+185b
File Description : USB 1.1 & 2.0 Port Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4df99
Stack Address 1 :
Stack Address 2 : tcpip.sys+38ec0
Stack Address 3 : tcpip.sys+7ffc6
Computer Name :
Full Path : C:\Windows\Minidump\Mini062912-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 149,152
==================================================


Edited by impo, 02 July 2012 - 11:27 AM.

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#2
impo

impo

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Two things i'm going to check when getting back home,

1, Check SP2 is installed.
2, RAM timings.

Apart from that i am lost.

Please help
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#3
rshaffer61

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If you have over clocked your memory set it back to default and see if that helps.
What program did you use to test your memory with?
Have you updated your drivers since the reinstall?
Next your BSOD's are all over the place so I would like to have you check your hard drive also.


Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software

Thanks to Broni for the instructions
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#4
impo

impo

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If you have over clocked your memory set it back to default and see if that helps. Will test later tonight
What program did you use to test your memory with? Memtest86
Have you updated your drivers since the reinstall? they are all downloaded from windows update, 1 or 2 from makers website but up to date
Next your BSOD's are all over the place so I would like to have you check your hard drive also. it's a SCSI-FC-SAS Q96G6GRE passed short and long generic tests

Edited by impo, 03 July 2012 - 12:04 AM.

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#5
Macboatmaster

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Also all except TWO of the crash reports are from April, so really for effective troubleshooting we can I think ignore those

The last two are from 28 and 29 June and you opened the topic yesterday

Do you have any more recent minidumps


and what is connected usb please -
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#6
rshaffer61

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I would like to see a current WhoCrashed complete log if you don't mind.



Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.

Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

http://www.resplendence.com/downloads
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#7
impo

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Update to these BSOD.

I think we have found the answer but where soak testing right now, with all the BOSD in different area's I started to think it's a power issue.

Tested the PSU with OK results
Tested the power cord with OK results
Tested the Wall socket with ramdom readings

The ower is now testing the PC in a different wall socket on the other side of the room, I will report back soon with news.
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#8
impo

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I will ask the ower to get this done and get back to you asap.

I would like to see a current WhoCrashed complete log if you don't mind.


Do you have any more recent minidumps.


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#9
rshaffer61

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Good news and sometimes it is as simple as moving the plug in for the system. Please let us know the results if that actually resolved the issue.
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#10
rshaffer61

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Are you still having problems with your issue?
It has been 21 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.
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