[Dreximon]

So I just recently purchased a new computer and I have been getting a lot of blue screens lately. Someone please help. Here is a crash report I got.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\070312-17503-01.dmp
C:\Users\MixedPlaylist\AppData\Local\Temp\WER-272627-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Please help me. Thank you.

[Advertisements]

Hi Dreximon ... ..


Please download VEW the Event Viewer Tool by Vino Rosso from here and save it to your Desktop...
Double-click VEW.exe
Under 'Select log to query...put ticks in both application and system
Under 'Select type to list... select both error and critical
Click the radio button for 'Number of events...Type 5 in the 1 to 20 box
Then click the Run button.

Notepad will open with the output log.

Please post the Output log in your next reply

[happyrock]

Hi Dreximon ... ..


Please download VEW the Event Viewer Tool by Vino Rosso from here and save it to your Desktop...
Double-click VEW.exe
Under 'Select log to query...put ticks in both application and system
Under 'Select type to list... select both error and critical
Click the radio button for 'Number of events...Type 5 in the 1 to 20 box
Then click the Run button.

Notepad will open with the output log.

Please post the Output log in your next reply

[Dreximon]

I do everything but then it says that a .txt file is missing

[Dreximon]

Oh, got it.
Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 03/07/2012 10:58:48 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 03/07/2012 7:04:10 PM
Type: Error Category: 0
Event: 3011 Source: Microsoft-Windows-LoadPerf
Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Log: 'Application' Date/Time: 03/07/2012 7:04:10 PM
Type: Error Category: 0
Event: 3012 Source: Microsoft-Windows-LoadPerf
The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Log: 'Application' Date/Time: 03/07/2012 5:39:01 PM
Type: Error Category: 0
Event: 3011 Source: Microsoft-Windows-LoadPerf
Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Log: 'Application' Date/Time: 03/07/2012 5:39:01 PM
Type: Error Category: 0
Event: 3012 Source: Microsoft-Windows-LoadPerf
The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Log: 'Application' Date/Time: 03/07/2012 5:29:15 PM
Type: Error Category: 0
Event: 3011 Source: Microsoft-Windows-LoadPerf
Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 03/07/2012 6:58:50 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 03/07/2012 5:34:31 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 03/07/2012 7:29:56 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 03/07/2012 5:52:26 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 03/07/2012 5:33:21 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 03/07/2012 6:59:02 PM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-WER-SystemErrorReporting
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 070312-17503-01.

Log: 'System' Date/Time: 03/07/2012 6:58:58 PM
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 12:56:41 PM on ?03/?07/?2012 was unexpected.

Log: 'System' Date/Time: 03/07/2012 5:34:46 PM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-WER-SystemErrorReporting
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 070312-24398-01.

Log: 'System' Date/Time: 03/07/2012 7:30:13 AM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-WER-SystemErrorReporting
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0xffffffffffffffd8, 0x0000000000000002, 0x0000000000000000, 0xfffff88010cf3106). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 070312-19500-01.

Log: 'System' Date/Time: 03/07/2012 7:30:05 AM
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 1:27:54 AM on ?03/?07/?2012 was unexpected.

[happyrock]

boot into safe mode with networking...run it for awhile and see if it crashes...

To get into the Windows Vista and Windows 7 Safe Mode, as the computer is booting press and hold your F8 Key which should bring up the Windows Advanced Options Menu
Use your arrow keys to move to Safe Mode with networking and press Enter...

[Dreximon]

It didn't crash at all, I just left it on the desktop and nothing happened.

[happyrock]

once your in safe mode with networking use the computer like you normally would...

[Dreximon]

Ok, I'll try that. Also, heres a new crash report.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: d1
BCP1: FFFFFFFFFFFFFFD8
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88010D97106
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\070912-18096-01.dmp
C:\Users\MixedPlaylist\AppData\Local\Temp\WER-576298-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

[happyrock]

have you crashed after you started running in safe mode...

[Dreximon]

Sorry, I'll go to that right away.

[Dreximon]

It blue screened while I was in safe mode with networking

[happyrock]

lets check the hard drive first then the ram if fixing the hard drive doesn't help...

HOW TO RUN CHKDSK /R ON WINDOWS 7 here...

put a check in both boxes
automatically fix file system errors
scan for and attempt recovery of bad sectors
then click on start...

you will receive a message asking if you wish to schedule a scan. Accepting this will perform the scan next time you restart your PC

click on y and press enter then reboot

[Dreximon]

There, I did it

[happyrock]

we need to see the CHKDSK Log
Go to Start and type in eventvwr.msc...press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry
(wininit for Win7)
(winlogon for XP).

Copy/paste the results into your next post.


did you defrag the drive...
any crashes since you ran chkdsk...

[Dreximon]

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
219648 file records processed. File verification completed.
551 large file records processed. 0 bad file records processed. 0 EA records processed. 60 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
274010 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
219648 file SDs/SIDs processed. Cleaning up 437 unused index entries from index $SII of file 0x9.
Cleaning up 437 unused index entries from index $SDH of file 0x9.
Cleaning up 437 unused security descriptors.
Security descriptor verification completed.
27182 data files processed. CHKDSK is verifying Usn Journal...
36840888 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
219632 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
208851563 free clusters processed. Free space verification is complete.
Windows has checked the file system and found no problems.

976657407 KB total disk space.
140808784 KB in 170902 files.
89816 KB in 27183 indexes.
0 KB in bad sectors.
352551 KB in use by the system.
65536 KB occupied by the log file.
835406256 KB available on disk.

4096 bytes in each allocation unit.
244164351 total allocation units on disk.
208851564 allocation units available on disk.

Internal Info:
00 5a 03 00 d1 05 03 00 76 b9 05 00 00 00 00 00 .Z......v.......
5e 01 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 ^...<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

By defrag do you mean what you had me do before? Then yes. And so far no crashes yet