[saraveza408]

I just got a different computer from a friend and he put a clean install of XP Pro service pack 3 on it.Well Im trying to install my pic editing software from a disk & I get a message saying there's not enough memory.I don't have much installed on this computer & my friend told me there's 2GB of memory on here.When I go to system information it reads;
total physical memory 1,024.00MB
available physical memory 713.39MB
total virtual memory 2.00GB
available virtual memory 1.96GB
page file space 2.38GB

Isn't there more than enough memory?

[rshaffer61]

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
  
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
  
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
  
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.
  
• If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.

Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?

• If a name brand system then what brand, make and model is the system?
  
• If custom built then what brand, make and model is the motherboard
  
• Total hard drive capacity and free space
  
• What steps have you taken so far to resolve the issue

[saraveza408]

its a desktop & i believe its one that was built.How do I find out what motherboard I have?

(sorry,Im a computer rookie )

[rshaffer61]

Try this first:



Go to Start then to Run
Type in compmgmt.msc and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Male sure the window is open all the way on the top right so I can see all the info it has.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop
Make sure the window is open all the way so I can see everything on the top right window.


Attach it to your next reply

[saraveza408]

i dont see disk management.this is what i get

Attached thumbnail(s)

• 

[rshaffer61]

Left side bottom of the list there is Disk Management

[saraveza408]

this is what i get

Attached thumbnail(s)

• 

[saraveza408]

saraveza408, on 04 July 2012 - 12:09 PM, said:

this is what i get

oh,the only steps ive taken so far is uninstalling this logo creator program i dont need & i ran cCleaner & thats it.

[rshaffer61]

Ccleaner registry cleaner?

[saraveza408]

yes,but i just ran the cleaner part

[rshaffer61]

OK as long as you didn't run the registry cleaner part as that may cause all kinds of issues.

What is the name of the software you are trying to install?

[saraveza408]

microsoft picture it premium 9

[rshaffer61]

According to the system requirements you are well above that.
Everything I am finding on the error message says check the media for scratches, dirt or damage. Also check the optical drive to make sure it is not the problem.

[saraveza408]

ok i tried installing it again & it seemed to install.Then i checked my system information to see if the memory was effected (see attachment).
Then when i tried to run the program i get a series of error windows.I took screenshots of them & attached them

Attached thumbnail(s)

• 
• 
• 
• 

[rshaffer61]

OK is this a burned cd you are using?
If so where did it come from?
The other option is to add more physical memory.
Another option is the OS may have some corrupted or missing system files and we can attempt to correct that by running a SFC or System File Checker.

Go to HERE and run the Crucial online scanner.
This will give you the exact memory configuration for your system.
You do not have to buy the memory from there, but write down the information and if you need assistance in purchasing the upgrade memory GTG can assist with suggestions also.





Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions