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Virus - won't let me run any of the anti-virus scans recommended [


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#16
Essexboy

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Yes but we need to do it this way... It has been noticed that on a small percentage of XP systems a memory leak is occuring

Download the latest version to your desktop from here
Dowload aswClear from here
Go to control panel > add/remove and uninstall Avast
Reboot back to safe mode and run aswClear (select all versions of Avast ) once for each version, no need to reboot in between
After the last one reboot

Install the updated Avast

Let me know if the slowing down is cured
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#17
glug

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Do I reboot back to safe mode at the end?
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#18
Essexboy

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No install from normall windows
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#19
glug

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Ok it's all done and seems to be working. I'll check more thoroughly tomorrow & get back to you if there are still any probs. Right now I have to go to bed as the kids will be up at the crack of dawn. Thanks ever so much.
Gaby
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#20
Essexboy

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Aye let me know if it is running normally now.. Generally if it was the Avast memory leak then the process you followed should have resolved it
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#21
glug

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Been using it for a while and everything seems back to normal. Oddly I suspected it might be something to do with Avast but I dismissed it. Thanks again for your help.
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#22
Essexboy

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Not a problem, I help on the Avast forum as well as here, and with the last but one update it was apparent that some XP systems were suffering a severe memory leak... Reasons unknown, an update was released which appeared to cure it

As there was no apparent malware you will get the abbreviated finish :lol:

Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.


Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Posted Image Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe :wave:
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#23
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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