Trojan.Zeroaccess.b [Solved]
Started by
jec280
, Jul 05 2012 07:50 PM
#16
Posted 07 July 2012 - 03:55 AM
#17
Posted 07 July 2012 - 12:53 PM
It's gone =D The scan came out clean; Norton's not detecting the trojan anymore. Thank you so much for your help =)
#18
Posted 07 July 2012 - 02:23 PM
Glad to hear that
Your logs and system are clean now. I'm glad we fix up your computer.
Step 1
Please close all running programs and Run OTL
We need to clean up your PC from programs we used.
Please start OTL one more time and click CleanUp button. OTL will restart your system at the end.
In case that any of the software we used in this fix still remains on your system please delete it manually (Right click on it and select Delete).
General recommendations
Here are some recommendations you should follow to minimize infection risk in the future:
1. Something to read
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?
2. Make Backups of Important Files
Please read this article Home Computer Data Backup.
3. Regularly update your software
To eliminate design flaws and security vulnerabilities, all software needs to be updated to the latest version or the vendor’s patch installed.
You should download Update Checker from here. The program will automaticly check for newer version of software installed on your system.
Your logs and system are clean now. I'm glad we fix up your computer.
Step 1
Please close all running programs and Run OTL
- Under the Custom Scans/Fixes box at the bottom, paste in the following
:OTL
:Commands
[purity]
[emptytemp]
[resethosts]
[clearallrestorepoints]
[Reboot] - Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
We need to clean up your PC from programs we used.
Please start OTL one more time and click CleanUp button. OTL will restart your system at the end.
In case that any of the software we used in this fix still remains on your system please delete it manually (Right click on it and select Delete).
General recommendations
Here are some recommendations you should follow to minimize infection risk in the future:
1. Something to read
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?
2. Make Backups of Important Files
Please read this article Home Computer Data Backup.
3. Regularly update your software
To eliminate design flaws and security vulnerabilities, all software needs to be updated to the latest version or the vendor’s patch installed.
You should download Update Checker from here. The program will automaticly check for newer version of software installed on your system.
#19
Posted 07 July 2012 - 03:05 PM
All clean now. Thanks again for your help. You've made a generally stressful process much more bearable
#20
Posted 09 July 2012 - 10:54 PM
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
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