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cannot get printer driver


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#1
mariaj

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hello there, i have resently got a new pc with windows 7 installed on it, everything is fine with it apart from i cannot get my printer to work. i have a lexmark x5470, i have installed it from my original disc, it says its been installed put when i click to print it says the driver is not installed. ive followed the instructions on screen to get the driver and installed again but got the same outcome. ive uninstalled the printer and plugged it in so windows installs it and the same thing happens! im at my witts end with it and do not know what to do anymore......please anyone with any suggestions......many thanks maria
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#2
zep516

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That appears to be an older printer, I'm guessing you had it connected to an XP Machine before and the printer disk you're using has a printer driver for the XP operating system. You need a Windows 7 Driver, unfortunately from the Lexmark site HERE there is no Windows 7 Printer driver available for that printer. You could try the Vista driver others have said it worked, but I can't guarantee it and don't like to recommend it either. I'd consider getting a new more updated printer. That will also guarantee all the features of the printer will work, using the Vista driver may not produce such results as full functionally of the printer.

Joe :)

Edited by zep516, 06 July 2012 - 09:54 PM.

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#3
phillpower2

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If I may chime in with a suggestion folks;

Uninstall all of the present Lexmark software.
Disconnect the printers USB connection.
Download and save the Vista drivers to your desktop http://support.lexma...serlocale=EN_UK
Right click on the downloaded drivers and then click properties, click compatibility and then choose run this program in compatibility mode for windows vista service pack 2 and click ok
Run the software and follow the install directions provided.

NB: Do not connect the USB cable until you get a message on screen telling you to do so.

Hope this gets it sorted for you.
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#4
mariaj

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hello there, i tried every thing you said and all looked well till it said plug in the usb lead and click to continue, once the usb lead is plugged in the continue button does not highlight and when i click on it nothing happens also once the usb is plugged a balloon comes up saying new hardware found we are installing it then a message comes up saying this ...............failed to create print object lexmark x5470 series cannot complete this function (1003). im at my witts end with it, have i got to addmit defeat and buy a new printer? many thanks for your time maria
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#5
phillpower2

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Hi

once the usb is plugged a balloon comes up saying new hardware found we are installing it

Do not allow Windows to install the printer and see if you are able to do it manually.

Have you looked in the Control Panel - devices and printers and if so what is listed there please.
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#6
mariaj

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hello there, many thanks for your responses but i had to get a new printer as i had so much stuff to print out like yesterday. thankyou again for all your help and support maria x
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#7
phillpower2

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Sorry to hear that you had to buy a new printer but thanks for letting us know :thumbsup:
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