[rtw7788]

hi,
my dell inspiron 1440 is running windows vista. a while back, i accidentially installed an additional operating system on the laptop (not factory CD), which i don't use.
i don't know how to delete it and the main operating system i usually use, gets stuck on the welcome screen, i've contacted dell, they made me run a series of test, it is not hardware related, st least that's what the diagnostics said.
i've ordered a new operating cd from dell, not sure what i should do. please help, thank you.

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Boot the computer to the Advanced Boot Options menu, that is restart the computer hold down the F8 Key during restart. You should be presented with a black screen with white letters, Once there use the arrow keys and select Repair your computer, hit enter on your keyboard. Let us know.

What operating was installed?

Joe

Edited by zep516, 06 July 2012 - 10:09 PM.

[zep516]

Boot the computer to the Advanced Boot Options menu, that is restart the computer hold down the F8 Key during restart. You should be presented with a black screen with white letters, Once there use the arrow keys and select Repair your computer, hit enter on your keyboard. Let us know.

What operating was installed?

Joe

Edited by zep516, 06 July 2012 - 10:09 PM.

[rtw7788]

i ran the diagnostics, i saw the black screen with white letters, however nothing happened. i recall running this diagnostic per dell's request. nothing came up. the two operating systems in windows vista.

[zep516]

Did Dell have try a System Recovery? Sometimes you can do a system recovery from the computer without the recovery disk(Restore computer to factory settings). I'm assuming you were un-able to do that, and that's why Dell is sending you a recovery disk. To me that's what it looks like you will need to do when the recovery disk that Dell is sending you arrives, Inserting the disk that Dell sends and performing a recovery will basically reformat the drive and you will have the computer back to where it was when it was new.

Joe

[rtw7788]

thank you for all your help, i will try and see what happens.

[zep516]

You're welcome

Thank-you for using geeks to go!

Edited by zep516, 07 July 2012 - 10:57 AM.