Whilst watching BBC iPlayer the other day, my laptop suddenly crashed. On restarting it appears to have reverted back to factory settings.
All my personal files (documents and photos) have disappeared.
I have tried a virus / malware scan but the laptop is clean.
I have tried showing all hidden files but nothing.
I have tried scanning the hard drive for errors but nothing.
I have tried booting into safe mode but no sign of my files.
I have removed the harddrive and tried data recovery using Get Data's Recover My Files software but it finds nothing.
Also worth mentioning that if I try a System Restore - the only option is a couple of days ago - First_User_Boot.
It is as if I have just bought a brand new laptop and never put any files on it!
Does anyone have any advice?
It is a Compaq Presario CQ56 with Windows 7 Home Premium 64-bit.