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video folders wont open on hard drive


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#1
pete robbo

pete robbo

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heya team, my name is Peter
Thanks in advance for any help :thumbsup:

i tried to play a video through media player and the kodec was missing again so i just had sound, this has happened in the past so i went to the same site to download the kodec but ended up with a small virus..
virus scan got rid of this easily but now when i try to open any folder containing a video file on my usb external hard drive it crashes without showing any files within the folder, causing me to do a forcefull close. ive done all virus scans and disk repairs and am out of ideas without deleting and loosing all my family videos. :confused:

please help me to save them if possible :help:

thanks again for anyone who can lend a hand :notworthy:

regards Peter
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#2
phillpower2

phillpower2

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Hi pete robbo

Some malware is so deeply rooted that even formatting the HDD will not clear it so if you have not done so already I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Additional guidance;

1: Do not create a topic on the malware forum unless you have a malware issue that you cannot resolve yourself.
2: If you do need to start a topic there provide a link to this thread so that steps that have already been taken can be checked.
3: As the Malware Techs are extremely busy you may not receive an instant reply, if you have waited for three days then post in the Waiting Room http://www.geekstogo...e-waiting-room/ be sure to identify the issue as malware related and provide a link to your malware topic.

NB: If your computer is infected it is vital that you get the all clear before backing up any data just in case you also transfer any malware.
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