[eman yalpid a esoohc]

I should let you know that internet explorer didn't work before either, I always used firefox

Attached Files

•  CIntRep.log   12.33KB   141 downloads

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OK lets see if we can fix IE

First go to Control panel > Programs and Features
On the left select View installed updates



Uninstall IE9
Reboot

Then on the bottom right of your taskbar should be the internet icon
Right click that and select Troubleshoot problems



Could you let me know what it reports

[Essexboy]

OK lets see if we can fix IE

First go to Control panel > Programs and Features
On the left select View installed updates



Uninstall IE9
Reboot

Then on the bottom right of your taskbar should be the internet icon
Right click that and select Troubleshoot problems



Could you let me know what it reports

[eman yalpid a esoohc]

"The DNS-server is not responding"

[Essexboy]

OK two steps now

First go Start > Run and type in :

Services.msc

Locate Windows firewall and select start the service .. Do you get an error ?


If you do then :

Right click windows firewall
Select dependencies
Click all the pluses until they are open and then post a screenshot

[eman yalpid a esoohc]

it did make an error

Attached Thumbnails

• 

[Essexboy]

We will try the MSfixit first as it is the easier option for you

Go here

Click on this link on the page to get the downloadable version :

Advanced-Download to run on a different or disconnected computer

Run on the affected computer and let me know if it repairs it

[eman yalpid a esoohc]

again an error: code 80072EE7

[Essexboy]

Could you confirm that you are able to access the net in safe mode but not in normal mode ?

[eman yalpid a esoohc]

That's right

Could it have something to do with bitdefender? Cause that's the firewall that's active, not windows firewall

[eman yalpid a esoohc]

I've disabled the firewall the firewall from bitdefnder and then it worked!

[Essexboy]

Shame we haven't got a slap head smillie - cos I think I would use that now

I would recommend that you uninstall and then reinstall Bitdefender if you are going to use it's firewall

Still we had a good rummage around the system, how is the computer behaving now ?

[eman yalpid a esoohc]

bitdefender is installed and updating now

Computer behavior seems good, internet is working...

[Essexboy]

It may well have been that bitdefender firewall was damaged by the malware and blocked all connections... Hence safe mode was OK, where the bitdefender firewall was not active

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :Commands
  [resethosts]
  [emptytemp]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

• Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
• In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK
  
  
  
• Follow the prompts on the screen
• A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Go to control panel
• Select folder options (Appearance > Folder options in category view)
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

• Go to this site and click Do I have Java
• It will check your current version and then offer to update to the latest version

SPRING CLEAN

To manually create a new Restore Point

• Go to Control Panel and select System
• Select System
• On the left select System Protection and accept the warning if you get one
• Select System Protection Tab
• Select Create at the bottom
• Type in a name i.e. Clean
• Select Create

Now we can purge the infected ones

• GoStart > All programs > Accessories > system tools
• Right click Disc cleanup and select run as administrator
• Select Your main drive and accept the warning if you get one
• For a few moments the system will make some calculations
• Select the More Options tab
• In the System Restore and Shadow Backups select Clean up
• Select Delete on the pop up
• Select OK
• Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe

[eman yalpid a esoohc]

don't know what I just did but instead of uninstalling combofix performed a new scan and found some infected files

should I just continue and uninstall combofix or should start from the beginning?

Attached Files

•  ComboFix.txt   52.22KB   107 downloads

[Essexboy]

OK hold that ... It was fortuitous that you did that as it has found another infected file

Download the latest version of TDSSKiller from here and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application
  
  
• Then click on Change parameters.
  
  
  
• Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.
  
• Click the Start Scan button.
  
  
• If a suspicious object is detected, the default action will be Skip, click on Continue.
  
  
  
• If malicious objects are found, they will show in the Scan results and offer three (3) options.
• Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
  
• Get the report by selecting Reports
  
  
  
• Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

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