Finally, last night, we uninstalled McAfee and installed our newly purchased Kaspersky Pure 2.0 and ran a Full Scan. The Full Scan found the following threats:
Trojan-Spy.Win32.Carberp.e (from Outlook email ... UPS_Print_label.exe) ... Reason is: Disinfection impossible
Worm.Win32.Mabezat.h (from Outlook email multiple attachments - ...e_231.zip // Gift_Certificate_231.exe // UPX) Reason is: Disinfection impossible
Trojan-Dropper.Win32.Agent.bzst (from Outlook email attachments ... iTunes_certificate_297.zip // iTunes_certificate_297.exe //UPX Reason is: Disinfection impossible
My questions are:
1. What does the Fix button actually try to do?
2. Can we even "Fix" them since Kaspersky gave reason of: Disinfection impossible (is this because they are "packed" or "zipped"?
3. What are these Trojans and the Worm we found and what is the behavior and threat description for these?
4. What is a UPX?
Thanks for your help.