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Avira Can't Remove TR/ATRAPS.Gen2 [Solved]


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#46
jeffce

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Providing there are no other malware related problems...

IT APPEARS THAT YOUR LOGS ARE NOW CLEAN :D SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! :D

This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.
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The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following text into the Run box as shown and click OK.
Combofix /Uninstall
(Note: There is a space between the ..X and the /U that needs to be there.)

Posted Image
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Clean up with OTL:
  • Right-click and Run as Administrator OTL.exe to start the program.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CLEANUP button
  • Say Yes to the prompt and then allow the program to reboot your computer.
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Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.
If you didn't already have it I would keep Malwarebytes AntiMalware though.


Here are some tips to reduce the potential for spyware infection in the future:

1. Internet Explorer. Even if you don't use it as your main browser it should be kept up-to-date because that is the browser Windows uses for updates.
Make your Internet Explorer more secure
- This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
2. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:
  • Open Internet Explorer
  • Click on Tools > Internet Options
  • Press Security tab
  • Select Internet zone then place check next to Enable Protected Mode if not already done
  • Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply
  • Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled.
3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

4. Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here. **There are firewalls listed in this tutorial that could be downloaded and used but I would personally only recommend using one of the following two below:
Online Armor Free
Agnitum Outpost Firewall Free

5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

6. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

7.Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place?

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.
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#47
Echo24

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Okay. I did all of these except for step 5. The Update for Windows 7 for x64-based systems (KB2633952) won't install. No matter how many times I try to install it, it fails. According to my update history, this has been going on since at least February. Anyways, thank you for your help and your patience, jeffce, and thank you to farbar as well.
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#48
jeffce

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Download Windows Repair (all in one) from this site

Install and then run the program.

On the Start Repairs tab, select Advanced Mode and click Start
Posted Image


Select the items Checked in the screen shot below (remove the checks from the rest ) and check Restart System When Finished.

Posted Image
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Try to update your system again and let me know how that worked for you. :)
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#49
Echo24

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It worked for one of the updates I was trying to install. However, the Service Pack 1 for x64-based systems still fails every time. I tried troubleshooting in the Control Panel and the System Update Readiness Checker from Microsoft, but neither did anything. Also, there is another problem. Windows no longer detects Avast (I decided to install it instead of Avira) as a valid antivirus. It detected it before, but not now. I already tried repairing the installation.

Also, I'm going to be away for 5-6 days, so please don't close the thread if I don't reply. I still need your help. Thanks.
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#50
jeffce

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Windows no longer detects Avast (I decided to install it instead of Avira) as a valid antivirus

You should be able to Monitor it on your Own and you won't receive the warning.
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#51
Echo24

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But what should I do about the updates not installing?
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#52
jeffce

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Hi,

Unfortunately this is a bit outside my realm. I think you would be better served at this point posting a new topic here in the Windows 7 forum. The techs there are fantastic and you will certainly be in good hands. Be sure to post a link in the new topic back to this topic so that they can see what we have been doing. Once complete, please come back and we will remove our tools and finish up. :)
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#53
Echo24

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Alright. I think I'll just try to fix it on my own, but if it goes on for too long, I'll make a thread there. Let's finish this up now.
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#54
jeffce

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Ok well if you followed the instructions for removing ComboFix and OTL we are actually done. :)
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#55
jeffce

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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