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Unresponsive Computer Windows 7


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#1
nay_smiling

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Hi!

I have read the forums for a few years now and then when I need education and tools on how to solve minor computer issues. Thanks for all that you do!

My basic specs:
Windows 7 Home Premium SP1 System Specs: Gateway DX4300
AMD Phenom II X4 820 Processor 2.80 GHz with 6 GB RAM

My computer has been going unresponsive. During this time, mouse pointer does not move, ctrl+alt+esc does not work nor does Win+R. It has to get a hard reboot, I have tried leaving it and coming back, no luck.
I have scanned for malware, viruses, did a boot scan and such. I have switched my antivirus from Microsoft Security Essentials to Avast (thinking the boot scan would turn up something)even scanned online with Trend Micro (it found a bookmark something but the problem persists)
I use CCleaner from time to time for regular cleaning.

The locking up, seems to have no rhyme or reason. To me at least.

I downloaded Secunia thinking something is running out of date and have been making the appropriate updates.

Will post a chkdsk as advised through another post that has had a very similar issue. Other than that I await your amazing help :happy:

Thanks!
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#2
rshaffer61

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Hello nay_smiling.... Welcome to
GeeksToGo, :thumbsup:
:ph34r: :yes:

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
  • Please understand we are all volunteers and we are not here all the time.
  • Sometimes it may be a extended amount of time to get back to you. If it has been
    more then 3 days please shoot me a PM and I will try to get back to you quickly
    then.
  • Please do the following and supply the requested information as needed. If you
    don't understand my instructions please ask and I will try to explain them
    clearer for you.
  • Do not attempt any steps unless instructed or ask before to
    make sure they will not cause any further issues.
  • If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.


  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
    • Information
    • Warning
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 3 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 13 07 2012
    In the To: boxes type today's date (presuming the crash happened today) 13 07 2012
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply
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#3
Frownd

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Hi, I was facing the same problem and while looking for the tech support i did the following thing on my computer.

Performed SFC scan on computer

System File Checker (sfc) scan will make Windows replace corrupt or missing system files on your computer.

Steps to perform sfc scan:

1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
2. Click Continue or supply Administrator credentials if prompted.
3. In the Command Prompt window type the following, and press Enter:
sfc /scannow
4. You should see the following on-screen messages:
Beginning the system scan. This process will take some time.
Beginning verification phase of system scan.
Verification % complete.
5. Once the scan has completed you will receive an onscreen message resembling one of the following:
… found no integrity violations
… found corruption but repaired it
… found corruption that it could not repair

Check the computer into the safe mode
To use a Safe mode option, follow these steps:

1. Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating
systems, you can press the F8 key when the Boot Menu appears.
2. Use the arrow keys to choose Safe Mode in Windows Advanced Options menu appears, and then press ENTER.
3. If the computer is working fine in the safe mode then the problem with the background services and the software which are consuming more
memory.
4. Try to update the drivers of video card.

Edited by Macboatmaster, 13 July 2012 - 06:01 PM.
Removed link to a site that charges for their services.

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#4
nay_smiling

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Thanks, I understand that it may take time to get a response & that's a-okay.

There was a crash, last night. Following your instructions (rshaffer61) tried both ways, by date & event # of times and it says it cannot find the C:\VEW.txt file
:confused:

grr, I don't recall removing event reporting, ugh
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#5
rshaffer61

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Try it this way then.



Open Event Viewer by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Maintenance, clicking Administrative Tools, and then double-clicking Event Viewer.‌ Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
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#6
nay_smiling

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I think I found the right stuff. today's date, Winnit, event ID 1001:



Checking file system on C:
The type of the file system is NTFS.
Volume label is Gateway.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
183552 file records processed. File verification completed.
626 large file records processed. 0 bad file records processed. 0 EA records processed. 43 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
232594 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
183552 file SDs/SIDs processed. Cleaning up 700 unused index entries from index $SII of file 0x9.
Cleaning up 700 unused index entries from index $SDH of file 0x9.
Cleaning up 700 unused security descriptors.
Security descriptor verification completed.
24522 data files processed. CHKDSK is verifying Usn Journal...
34318240 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
183536 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
213861618 free clusters processed. Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

958832343 KB total disk space.
103004356 KB in 101208 files.
68036 KB in 24523 indexes.
0 KB in bad sectors.
313475 KB in use by the system.
65536 KB occupied by the log file.
855446476 KB available on disk.

4096 bytes in each allocation unit.
239708085 total allocation units on disk.
213861619 allocation units available on disk.

Internal Info:
00 cd 02 00 2f eb 01 00 4b 8b 03 00 00 00 00 00 ..../...K.......
3b 1a 00 00 2b 00 00 00 00 00 00 00 00 00 00 00 ;...+...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
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#7
rshaffer61

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OK next step to follow.




Go HERE and read the tutorial that shows how to do SFC or System File Checker and running in a Elevated Command Prompt in Vista and Win7.
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#8
nay_smiling

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I did the scan and repair option through the elevated command prompt.

Got the result of: Windows Resource protection did not find any integrity violations

What's next boss?
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#9
rshaffer61

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OK chkdsk and SFC came back clean so that means we are not dealing with a File System or OS issue.
Now we are going to look at the hardware closer.

Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.

To do a screenshot please have click on your Print Screen on your keyboard.
  • It is normally the key above your number pad between the F12 key and the Scroll Lock key
  • Now go to Start and then to All Programs
  • Scroll to Accessories and then click on Paint
  • In the Empty White Area click and hold the CTRL key and then click the V
  • Go to the File option at the top and click on Save as
  • Save as file type JPEG and save it to your Desktop
  • Attach it to your next reply

Posted Image






Please download and run Hardware Monitor
Installation (setup version only)
HWMonitor is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, fans speed.
The program handles the most common sensor chips, like ITE® IT87 series, most Winbond® ICs, and others. In addition, it can read modern CPUs on-die core thermal sensors, as well has hard drives temperature via S.M.A.R.T, and video card GPU temperature.





Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software

Thanks to Broni for the instructions
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#10
nay_smiling

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Win9x:NO 64Bit:YES GiveIO:NO SpeedFan:YES
I/O properly initialized
Linked ISA BUS at $0290
Linked ATI SBx00 SMBUS at $0B00
Linked ISA BUS at $0CCB
SB7xx/8xx PM2 found on ISA at $CCB
Scanning ISA BUS at $0290...
SuperIO Chip=IT8718F
Linked ISA BUS at $0E80
Scanning AtiIgp SMBus at $0B00...
Scanning ISA BUS at $0CCB...
Scanning ISA BUS at $0E80...
IT8718F found on ISA at $E80
Found WDC WD10EADS-22M2B0 on AdvSMART
Found ACPI temperature
Found ATI Radeon HD 5450
End of detection

Computer help.jpg
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#11
rshaffer61

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OK Speedfan shows everything within good ranges. :thumbsup:
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#12
Macboatmaster

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On that post by my colleague rshaffer61

Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
Double-click VEW.exe

If you right click the icon for VEW and click run as admin, you may find that the file will then open in notepad. Windows 7 fails to create the file unless the program is run as admin.
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#13
nay_smiling

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Was away handling woman's work

HW Monitor, about to run the diagnostics.

Attached Thumbnails

  • Computer help Hardware monitor.jpg

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#14
rshaffer61

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HwMonitor verifies Speedfan's fan and it shows no problem with power or temps.
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#15
nay_smiling

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Feeling kinda stupid atm. Looking for my Hard drive brand, which I know is a Gateway and I am looking in the Drives section of system information...uh what do I select on the diagnostics tool page???
Hitachi [IBM]
Seagate [ Samsung, Maxtor [Quantum], Conner ]
Toshiba [Fujitsu]
Western Digital

Through looking I think I need the files for a Maxtor Corporation / Quantum HDD

ummm, I will await direction for this. Thanks


Once everything around here allowed me to sit and think I found all the answers that I needed, and am now getting the correct diagnostics tool for the job. Will continue with update for tomorrow :thumbsup:

Edited by nay_smiling, 13 July 2012 - 11:43 PM.

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