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Hi, I have a dell dimension 3000 computer with windows xp.

When i start my computer i get a black screen with some options:
1. avira Antivir Rescue Cd
2. Start windows normally

i tried the avira and it scanned the computer and i get the following message:

checking the master boot record of drive 128
error (25): cannot read record
checking the master boot record of drive 129
error (2): cannot read record
auto excluding /sys from scans (is a special fs)
auto excluding /proc from scans (is a special fs)
checking drive/path (list): /media/Devices/
----- scan results-----
directories: 12
scanned files: 51
alerts: 0

When i enter windows normally it just reboots the computer again.
I also tried entering the safe mode with and without networking, last known reconfiguration but nothing works.

please help me
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    GeekU Moderator

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Hi there, this programme will allow access to your system so that you can back up whatever you need

Also what happened prior to getting this reboot loop

OK next we will work outside of windows
Please print these instruction out so that you know what you are doing

  • Download OTLPENet.exe to your desktop
  • Download Farbar Recovery Scan Tool and save it to a flash drive.
  • Ensure that you have a blank CD in the drive
  • Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
  • Reboot your system using the boot CD you just created.
    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads :)
  • Your system should now display a Reatogo desktop.
    Note : as you are running from CD it is not exactly speedy
  • Insert the flash drive with FRST on it
  • Locate the flash drive and run FSRT
  • The tool will start to run.
    Posted Image
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

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Thank you for helping me :)

I don't remember what I was doing on the computer before the reboot but for some reason we had problems with it since we first got it. We put the computer away for a couple months I just took it out again to try and fix it. They had a Dell technician come down twice to change 2-3 parts I think they changed the motherboard. It was usually minor problems that I could fix but this problem was more complex. I've been trying to fix it for the past week but nothing was working for me. It's been driving me crazy.

So far everything is working. the OTLPENet.exe worked and the Farbar Recovery Scan Tool did too. This is the log:

Scan result of Farbar Recovery Scan Tool (FRST written by Farbar) Version: 14-07-2012
Ran by SYSTEM at 16-07-2012 02:05:46
Running from D:\
(X86) OS Language: English(US)
Attention: Could not load system hive.Attention: System hive is missing.

========================== Registry (Whitelisted) =============

Attention: Software hive is missing.

HKLM\...\Winlogon: [Userinit] [x]
HKLM\...\Winlogon: [Shell] [x ] ()

================================ Services (Whitelisted) ==================

========================== Drivers (Whitelisted) =============

========================== NetSvcs (Whitelisted) ===========

============ One Month Created Files and Folders ==============

============ 3 Months Modified Files ========================

========================= Known DLLs (Whitelisted) ============

========================= Bamital & volsnap Check ============

C:\Windows\explorer.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\winlogon.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\svchost.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\services.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\User32.dll IS MISSING <==== ATTENTION!.
C:\Windows\System32\userinit.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\Drivers\volsnap.sys IS MISSING <==== ATTENTION!.

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: <===== ATTENTION!
HKLM\...\exefile\DefaultIcon: <===== ATTENTION!
HKLM\...\exefile\open\command: <===== ATTENTION!

==================== Restore Points (XP) =====================

========================= Memory info ======================

Percentage of memory in use: 31%
Total physical RAM: 502.98 MB
Available physical RAM: 346.77 MB
Total Pagefile: 454.7 MB
Available Pagefile: 326.66 MB
Total Virtual: 2047.88 MB
Available Virtual: 2002.24 MB

======================= Partitions =========================

1 Drive b: (RAMDisk) (Fixed) (Total:0.06 GB) (Free:0.06 GB) NTFS
2 Drive d: (USB DISK) (Removable) (Total:29.82 GB) (Free:29.82 GB) FAT32
3 Drive x: (ReatogoPE) (CDROM) (Total:0.43 GB) (Free:0 GB) CDFS

Disk ### Status Size Free Dyn Gpt
-------- ---------- ------- ------- --- ---
Disk 0 Online 149 GB 0 B

Partitions of Disk 0:

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 149 GB 32 KB

Disk: 0
Partition 1
Type : 07
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 Y Partition 149 GB Healthy
======================= End Of Log ==========================
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    GeekU Moderator

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Hi there may be a big problem here as it appears that windows may be missing

First and foremost use the Reatogo desktop to back up anything that you need as this may be a hard drive problem

On the reatogo desktop is an OTLPE icon
  • Double-click on the OTLPE icon.
  • Select the Windows folder of the infected drive if it asks for a location
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive if you do not have internet connection on this system
  • Right click the file and select send to : select the USB drive.
  • Confirm that it has copied to the USB drive by selecting it
  • You can backup any files that you wish from this OS
  • Please post the contents of the C:\OTL.txt file in your reply.

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I seem to be having a little trouble with the OTLPE it asks me to browse for a folder and im not too sure which one.
The option i get are:
My computer
Ram Disk (B:)
ReatogoPE (X:)
Local Disk (Y:)
Shared documents

I tried a couple of them but i get a pop up message that says RunScanner Error, Target is not windows 2000 or later.
One of them I also got a No windows installations found!

Edited by iluvhp91, 17 July 2012 - 06:27 PM.

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    GeekU Moderator

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That confirms that there is no windows installation

I would recommend that you now use the reatogo explorer to locate and back up all the files that you need

Once you have done that we will attempt to repair the MFT table but this may not work
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