Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

WMP error message about device driver


  • Please log in to reply

#1
RiffRaffCat75

RiffRaffCat75

    Member

  • Member
  • PipPipPip
  • 142 posts
OK, anytime I plug any mp3 player in my laptop and try to use WMP I get this message on the screen;

"windows media player-your device is using an outdated
driver that is no longer supported by windows media player"

Help! It's driving me crazy!

It's a Toshiba laptop, running Windows 7 with WMP 12.

Attached Thumbnails

  • Untitled-1.jpg

Edited by RiffRaffCat75, 18 July 2012 - 06:28 PM.

  • 0

Advertisements


#2
Ztruker

Ztruker

    Member 5k

  • Technician
  • 7,091 posts
What is the make and model number of the MP3 player?
Is there a Vista or Windows 7 driver for it? If not then you may be out of luck, though you could try this:
Windows 7 DRIVER compatibility mode?! How to?
  • 0

#3
RiffRaffCat75

RiffRaffCat75

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 142 posts
It does it with ANY mp3 player. I'm using a Sony and a Sandisk the most often. Also, I didn't know you had to get OS drivers for mp3 players? They are just plug-n-play devices. I've looked for drivers for these devices but haven't found anything for each individual device. WMP was working just fine, and then one day I start getting that message, so that tells me that it has to be something with WMP. I would just uninstall it and then reinstall it, but it's not the easiest thing to do when a piece of software is embedded into the OS. Besides, I'm pretty sure that most likely that wouldn't fix the issue any ways.

Edited by RiffRaffCat75, 19 July 2012 - 07:57 PM.

  • 0

#4
Ztruker

Ztruker

    Member 5k

  • Technician
  • 7,091 posts
You're probably right. Can you try it on another Win 7 system? Friend, family?
  • 0

#5
RiffRaffCat75

RiffRaffCat75

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 142 posts
When I connect the mp3 players to other machines their WMP's work just fine, just not with this one laptop. Also, I installed Media Monkey (which I don't like) and the mp3 players are detected just fine through that software that is on the same machine that has the WMP issue. I just don't know what could have happened to WMP that would have made it stop working with mp3 players.

Edited by RiffRaffCat75, 19 July 2012 - 09:15 PM.

  • 0

#6
Ztruker

Ztruker

    Member 5k

  • Technician
  • 7,091 posts
Did the other computer have Windows 7 and WMP 12?

Also, try this:

Create a new System Restore Point:
  • Click Start, type system restore then click on Create a Restore Point.
  • Click Create.
Remove all USB entries:
  • Shutdown and unplug all USB devices.
  • Boot to BIOS Setup and load defaults (F5 or F9 usually).
  • Boot normally and create a new Environment variable called devmgr_show_nonpresent_devices and set it's value to 1 as follows:
    • Right click on Computer and select Properties
    • Click on the Advanced tab
    • Click on the Environmental Variables button
    • Click the New button under the User variables for xxxxx" area.
    • Set the Variable name as: devmgr_show_nonpresent_devices
    • Set the Variable value to: 1
    • Click OK as needed to close all the windows you opened.
  • Open Device Manager (Control Panel, System, Hardware tab, Device Manager)
  • Click on View then Show hidden devices.
  • Scroll down to Universal Serial Bus Controllers and expand it.
  • Uninstall them one at a time. DO NOT uninstall your mouse if you are using a USB mouse.
  • Shutdown and reboot, let Windows 7 rediscover everything and load necessary drivers. This can take a few minutes, be patient.
Now try the MP3 player, see what happens.
  • 0

#7
RiffRaffCat75

RiffRaffCat75

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 142 posts
OK, tried all that and no change for WMP. I just don't know about that software.
  • 0

#8
Ztruker

Ztruker

    Member 5k

  • Technician
  • 7,091 posts
I'll ask for some of the other techs here to take alook, see if they have any ideas.
  • 0

#9
RiffRaffCat75

RiffRaffCat75

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 142 posts
thanks!
  • 0

#10
dsenette

dsenette

    Je suis Napoléon!

  • Administrator
  • 26,047 posts
  • MVP
just as an attempt. go to add/remove programs, and press the link down the left side that says to "show updates"....see if there are any updates specifically for media player, and/or any updates installed in the vicinity of the time you started having this problem (don't necessarily remove them, just list them h ere)
  • 0

#11
dsenette

dsenette

    Je suis Napoléon!

  • Administrator
  • 26,047 posts
  • MVP
also, as a stab....open windows media player FIRST, then connect the device.
  • 0

#12
happyrock

happyrock

    Tech Moderator

  • Retired Staff
  • 9,285 posts
How to Uninstall and Re-Install Windows Media Player 12 (WMP12) in Windows 7 here

If for some reason the re-installation of WMP and WMC is not clean, once uninstalled, try go to %ProgramFiles% (and %ProgramFiles(x86)% for 64-bit OS) folder, and delete the Windows Media Player folder...then try going here and downloading it again and try reinstalling
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP