A co-worker brought me her daughters' LT today and said it will not boot up. When I powered it up it comes up to the recovery screen. I rebooted to MiniXP and found a c and d drive plus the recovery drive. C does not have the normal C drive stuff, i.e., Windows folder, etc... nor the windows.old folder.
The D frive has 14 directories including windows.old; windows.old.001; windows.old.002 and windows.old.000. The girl and her boyfriend must of tried the 'recover' several times.... All of the original files, etc., is in the windows.old folder....
Having done a Windows restore from windows.old to windows in Vista recently, I searched the internet and found MS K971760 - 'How to restore a Windows 7-based computer to a previous Windows installation by using the Windows.old folder'.
Since windows.old is on the d drive I tried the steps in the KB as written with the error msg, 'the system cannot find the file specified' for every step. So, I changed dir to D and repeated the steps in the KB and get the msg, 'Access Denied'
Any thoughts/suggestions??? Thanks....
07/25/2012 - I found the '.old' folder wasn't on the C drive so I attempted to follow the KB referencing the actual drive the .old was in but then got a 'Access Is Denied' ....
Hope this adds some more detail so someone can help... Thanks....
