Step 1
Please close all running programs and Run OTL
- Under the Custom Scans/Fixes box at the bottom, paste in the following
:OTL
:Commands
[purity]
[emptytemp]
[resethosts]
[clearallrestorepoints]
[Reboot] - Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
We need to clean up your PC from programs we used.
Please start OTL one more time and click CleanUp button. OTL will restart your system at the end.
In case that any of the software we used in this fix still remains on your system please delete it manually (Right click on it and select Delete).
General recommendations
Here are some recommendations you should follow to minimize infection risk in the future:
1. Something to read
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?
2. Make Backups of Important Files
Please read this article Home Computer Data Backup.
3. Regularly update your software
To eliminate design flaws and security vulnerabilities, all software needs to be updated to the latest version or the vendor’s patch installed.
You should download Update Checker from here. The program will automaticly check for newer version of software installed on your system.