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Laptop randomly crashing to a BSOD that doesn't even pop up


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#1
noobsaibot21

noobsaibot21

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Hi Geeks,

My Girlfriend's laptop is randomly freezing while in use. There doesn't appear to be any programs causing it. The BSOD never actually shows though - screen just goes black and I have to force power off. I cannot determine exactly what is happening. Can anyone help?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 6153

Additional information about the problem:
BCCode: 124
BCP1: 00000000
BCP2: 85EC54DC
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

I can provide a dmp file if this helps.

Cheers
Steve S.
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#2
happyrock

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download and install WhoCrashed from http://www.softpedia...hoCrashed.shtml ' class='bbc_url' title='External link' rel='nofollow external'>here..
This program checks for any drivers which may have been causing your computer to crash....

click on it...then run...then next...put a tick in accept...then next..put a tick in the don't create a start menu folder..then next...put a tick in create a desktop icon..then install.. then make sure there is a tick in launch whocrashed...then finish...then click Analyze ...

if you get a message
This software requires the right version of Windows Debugging Tools for your type of computer. Because this is not normally installed and is not redistributable, we suggest you select the download option from below. Then the right package will be downloaded to a temporary folder and the required files will be extracted from the package automatically. You only need to do this once
click on download then try running it again

WhoCrashed will create report...you have to scroll down to see it
Copy and paste it into your next reply..
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#3
noobsaibot21

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Thanks Happyrock, Here's the reports:

System Information (local)
--------------------------------------------------------------------------------

computer name: SELINA-PC
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
CPU: AuthenticAMD AMD Turion™ 64 X2 Mobile Technology TL-58 AMD586, level: 15
2 logical processors, active mask: 3
RAM: 2011217920 total
VM: 2147352576, free: 1996238848



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Sat 21/07/2012 22:41:48 GMT your computer crashed
crash dump file: C:\Windows\Minidump\072112-68687-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x322493)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85EC54DC, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sat 14/07/2012 14:29:59 GMT your computer crashed
crash dump file: C:\Windows\Minidump\071412-70762-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x322493)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85EC9024, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Mon 09/07/2012 18:29:33 GMT your computer crashed
crash dump file: C:\Windows\Minidump\070912-66721-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x322493)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85EC18FC, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Mon 09/07/2012 12:59:42 GMT your computer crashed
crash dump file: C:\Windows\Minidump\070912-66409-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x322493)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85EA3024, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 08/07/2012 18:18:48 GMT your computer crashed
crash dump file: C:\Windows\Minidump\070812-65926-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x322493)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85EB48FC, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sat 07/07/2012 15:36:52 GMT your computer crashed
crash dump file: C:\Windows\Minidump\070712-65848-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x322493)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85ED9024, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Thu 05/07/2012 20:59:13 GMT your computer crashed
crash dump file: C:\Windows\Minidump\070512-65785-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x322493)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85EFC1D4, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Thu 05/07/2012 15:00:48 GMT your computer crashed
crash dump file: C:\Windows\Minidump\070512-63960-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x322493)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85EE98FC, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 01/07/2012 12:28:54 GMT your computer crashed
crash dump file: C:\Windows\Minidump\070112-64444-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x322493)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85EC04DC, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sat 26/05/2012 17:32:42 GMT your computer crashed
crash dump file: C:\Windows\Minidump\052612-70122-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x322493)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85F0B8FC, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 13/05/2012 16:28:10 GMT your computer crashed
crash dump file: C:\Windows\Minidump\051312-64397-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x322493)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85F8C024, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.



--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

11 crash dumps have been found and analyzed. No offending third party drivers have been found. Consider configuring your system to produce a full memory dump for better analysis.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


Perhaps a dot or arctic 5 will sort this?
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#4
happyrock

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Perhaps a dot or arctic 5 will sort this?

yep...
this may be a job for a shop...
the system fans need cleaning while the laptop is open
while you have the heat sink off to apply the thermal paste give the fins a good cleaning
to much thermal paste is just as bad as to little...also take ESD precautions while inside the case and touching components
don't get to concerned about a particular brand of thermal paste...after extensive testing there is only a couple degrees difference between the best and the worst performers...the only big difference is the prices
also make sure the cpu heatsink fan is both connected and spinning...
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#5
noobsaibot21

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I used to work in a computer repair workshop so I'll have no trouble stripping it down and cleaning it. I do notice the laptop runs "quite warm" sometimes but the crashes can be random and sometimes crashes even when cool. I'll keep you posted anyway.
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#6
happyrock

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just take your time and give it a thorough cleaning
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