[foxthirteen]

Hi, Geekstogo forum

I have a custom-made desktop with the following spec
Windows XP SP3 home edition
AMD Athlon II X4 640 Processor, MMX, 3dnow 4CPU, 3.0Ghz
3328 MB RAM
MSI Nvidia GeForce 460GTX 1GB
Harddisk drive from WD

Occasionally, I keep getting BSOD with the following stop
IRQL_NOT_LESS_OR_EQUAL 0x000000A (0x0, 0x1C, 0x1, 0xFFFFFFFF804FCDFF)

It appears at random but usually when I am connected to the internet. (Not sure if this has any relation to it)

As I googled the problem, one of the entries redirects me to this forum on the following thread :
http://www.geekstogo...top-0x0000000a/

Then I tried to use WhoCrashed software like the moderator said to analyze my problem. And here is the report :

--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


On Sun 2012/07/22 1:54:36 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: Unknown ()
Bugcheck code: 0xA (0x0, 0x1C, 0x1, 0xFFFFFFFF804FCDFF)
Error: IRQL_NOT_LESS_OR_EQUAL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: Unknown .
Google query: Unknown IRQL_NOT_LESS_OR_EQUAL




On Sat 2012/06/23 14:55:33 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini062312-01.dmp
This was probably caused by the following module: Unknown (0xFFFFFFFF80544768)
Bugcheck code: 0xA (0x40, 0x1C, 0x1, 0xFFFFFFFF80502CF2)
Error: IRQL_NOT_LESS_OR_EQUAL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: Unknown .
Google query: Unknown IRQL_NOT_LESS_OR_EQUAL


--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

unknown

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

-----end of report-----

The problem is I don't know the 'unknown driver' because it is unknown (no pun intended).
Do you have any advice to troubleshoot this issue?

Thank you very much in advance

Azam

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Hi foxthirteen ... ..:welcome:look in the device manager for any yellow ! or ? marks...
then ...
lease Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop...pit/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

[happyrock]

Hi foxthirteen ... ..:welcome:look in the device manager for any yellow ! or ? marks...
then ...
lease Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop...pit/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

[foxthirteen]

Hi happyrock

Thank you very much for your reply

This is my result:
http://pcpitstop.com...?conid=24997269

Looking forward to hearing your advice

EDIT : almost forgot, on the device manager, there's a "?" on SM BUS Controller device

Edited by foxthirteen, 22 July 2012 - 05:15 PM.

[happyrock]

you need to update your drivers...
some sites requires registration like this one,..drivermax...its here...
it only takes a couple of minutes to register or if you don't want to register you can use bugmenot for the registration code...you can only update 2 per day for free...so get your video card driver first

Go to Start...Control Panel...Double click the System icon...Click the System Restore tab...If you have a single partition, click the Settings button and reduce the disk space allocation by sliding the bar to the left. If you have multiple partitions, select the partition and then click the Settings button. Again, sliding the bar to the left reduces the disk allocation..When finished... click OK
the larger the hard drive size the less space you should use
2 to 3 % is plenty

you need to get some of your data off the hard drives...either delete or burn to dvd's..
hard drives should not get more than 80% full...
once complete ...

download CCleaner...CCleaner

Don't install any Toolbars, or other programs, should it ask you...Just
uncheck the option of installing the Yahoo toolbar....if you get
the slim version it does not have the toolbar
thats the one I recommend...
It will put a shortcut on your Desktop.

Click on CCleaner to start it....
Before first use...
Select Options then Advanced.
UNCHECK "Only delete files in Windows Temp folder older than 48 hours"
also UNCHECK Old Prefetch data..
The rest of the standard settings are fine...

Then click "Run Cleaner"

DO NOT USE ANY OF THE OTHER TOOLS...RUNNING THEM MAY CAUSE OTHER PROBLEMS

click on start...my computer...right click on C: drive....properties...on the general tab..uncheck ...allow indexing on this drive and compress drive....say yes for sub folders to when asked don't walk off until it asks or it will stop at that point until you answer

then defrag the hard drives
then go back to pcpitstop and run the tests again