[Essexboy]

Hmm did not want to work ...So...

Download the attached fix.txt to your desktop

Run OTL and press Run Fix
A dialogue will open asking for the location of the fix.txt
Select the file you just downloaded
Press run fix again

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Hi,

Hope this one worked out better, I've attached the Wordpad file generated at the end.

By the way, a number of programmes that used to open automatically on startup are not doing so now and the keyboard isn't working at the moment (I'm doing everything by mouse). I think some of the Norton security stuff is also missing/damaged.

The good news is though that I haven't yet seen a Firefox screen open!

RSP

Attached Files

•  Report.rtf   11.6KB   224 downloads

[RedSuedePump]

Hi,

Hope this one worked out better, I've attached the Wordpad file generated at the end.

By the way, a number of programmes that used to open automatically on startup are not doing so now and the keyboard isn't working at the moment (I'm doing everything by mouse). I think some of the Norton security stuff is also missing/damaged.

The good news is though that I haven't yet seen a Firefox screen open!

RSP

Attached Files

•  Report.rtf   11.6KB   224 downloads

[Essexboy]

OK could you make a list of the problems now and we will sort them out for you

Also could you go Start > Run

Type in the following :

devmgmt.msc

Are there any yellow exclamation marks showing

[RedSuedePump]

Hi,

I expect it's hard to pick up on all of the things that aren't working without using the computer for a while, but the thing I would most like to get fixed is to have the keyboard working again. It's a wire-free keyboard, does that make any difference?

I ran devmgmt.msc, which tells me that there's something wrong with the WLAN stick, but I'm not sure what as I have accessed the internet, having reactivated the stick. I will provide more information on this in the next post.

Norton is telling me something is wrong, but I can't pinpoint what. Maybe it's best just to reinstall so that the default settings reapply?

Also, numerous programmes that always opened on startup aren't showing up in right hand corner of the task bar (not necessarily a bad thing in all cases). I can't access the commands in Internet Explorer either. I assume that most of the software problems can now be solved by reinstalling?

Nice to have my computer behaving itself at last, thanks!

RSP

[Essexboy]

I would most like to get fixed is to have the keyboard working again. It's a wire-free keyboard, does that make any difference

Silly question, have you checked the batteries ?

A reinstall of Norton should cure the problems being reported there

With regards to the programmes are you talking about the area in the screenshot


And the commands in IE are you meaning this area

[RedSuedePump]

Hi,

I was sure I changed the batteries only a couples of weeks ago (they usually last for months), but I switched them and the keyboard is working fine again. Good tip, thanks!

Norton is no longer complaining (I now have a green tick on the corner icon instead of a red cross), without reinstalling. Would it be best to reinstall anyway for safety?

I will keep an eye on how the computer behaves for the next couple of weeks, but in answer to your two last questions, yes and yes.

Thanks very much for your help.

RSP

[Essexboy]

OK for the IE commands
Right click on the top bar and select Menu Bar


On the task bar is there a little arrow
If so click on that and see if it reveals the icons

If not right click the Task bar and select Properties

Click customise
And then select whether to hide or show icons by clicking on the right

Leave Norton if it is now happy

Do you wish me to remove my tools now ?

[RedSuedePump]

Hi,

I've put most of your tool kit in a folder in my documents (a lot of them were on the desktop).

Is it advisable to remove them?

RSP

PS Computer working beautifully now, lovely to have it back in my control. Thanks!

[Essexboy]

Lets remove them cleanly for you

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :Commands
  [resethosts]
  [emptytemp]
  [CLEARALLRESTOREPOINTS]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

• Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
• In the Run box, type in ComboFix /Uninstall
  (Notice the space between the "x" and "/")
  then click OK
  
  
  
• Follow the prompts on the screen
• A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself. For aswMBR just delete the files

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

• Go to this site and click Do I have Java
• It will check your current version and then offer to update to the latest version

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.