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Used computer, need help!


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#16
rshaffer61

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OK and did it extract files to a folder?
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#17
Ashmon

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Yes
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#18
rshaffer61

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OK so now all you have to do is right click on either the sound or the video in Device Manager that has the yellow exclamation mark on it. Then click on update driver and when it asks where to look point it to the folder where you unzipped the files to. It should find the correct driver and resolve those two issues.
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#19
Macboatmaster

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I just wondered if this

, two OS and one is password protected,


really means two user accounts, rather tthan two operating systems



AND also in view of this and the 13Gb of free space on C drive

I can't move files from the disk that has no space to the one that has space.


I wonder which drive the files are being moved to or at least trying to be moved to., or should I perhaps say FROM
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#20
rshaffer61

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Yeah without causing confusion I figured it was best to get the drivers updated first then work on the others. I believe you are right about the password issue Mac.
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#21
Macboatmaster

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Certainly totally agree as you would expect just cannot see where this data is being saved to or from

D - recovery drive - I wonder
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#22
rshaffer61

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Easy way to find that out.



Go to Start then to Run
Type in compmgmt.msc and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Male sure the window is open all the way on the top right so I can see all the info it has.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop
Make sure the window is open all the way so I can see everything on the top right window.


Attach it to your next reply
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#23
Ashmon

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Easy way to find that out.



Go to Start then to Run
Type in compmgmt.msc and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Male sure the window is open all the way on the top right so I can see all the info it has.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop
Make sure the window is open all the way so I can see everything on the top right window.


Attach it to your next reply

Is this to Mac or me?
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#24
rshaffer61

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For you Ashmom. It will tell us how your hard drive is setup and give us a better ideal of how you are moving files around.
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#25
Ashmon

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Ok and for the audio thing there is no yellow "?/!"s but I have 3: PCI Device, PCI simple communications controller, and SM bus controller. I still have no sound but it says nothing is wrong (from an frontal view). I don't even have a speaker icon in my tray.

Attached Files


Edited by Ashmon, 29 July 2012 - 01:48 PM.

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#26
rshaffer61

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PCI simple communications controller

This normally indicates the presence of a modem in the system.


PCI Device

This may be your sound.


SM bus controller

This is your motherboard chipset driver.


Your screenshot indicates that the other drive you are describing is most likely a recovery partition and you should not be moving anything to that drive as it could result in your recovery image becoming corrupted and you wouldn't be able to reinstall your OS or drivers.
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#27
Ashmon

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Well for some reason everything is saving to that drive. My programs, my personal files, its like its the default not the recover. On my other computer the recovery was never touched nor anything saved on besides what windows saved on it. so how do i fix the "?/!"s?

Edited by Ashmon, 29 July 2012 - 01:57 PM.

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#28
rshaffer61

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Did you get a drivers disk with your system?
What is it the other drive was originally setup for?
If you don't know go to My Computer open that other drive and then get a screenshot of the folder list for us please.
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#29
Macboatmaster

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Original report

Total hard drive capacity and free space- 100GB with 13.7GB on disk C (just need to delete videos)and 336MB on disk D

NOW on disk management 6.58 free space

If all that has been installed by Ashmon - in between those reports - are those drivers and the reports are correct, then 6Gb of free space has been used without his knowledge.
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#30
Ashmon

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No I was just given the computer by it's self. Not to be a nuisance but I'm still confused on fixing the "?/!"s.

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Edited by Ashmon, 29 July 2012 - 02:49 PM.

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