In Dire Need, Rudabega
PLEASE HELP Trojan.Gen.2 and Trojan Zeroaccess [Solved]
Started by
Rudabega
, Jul 25 2012 11:59 AM
#1
Posted 25 July 2012 - 11:59 AM
In Dire Need, Rudabega
#2
Posted 25 July 2012 - 01:26 PM
Hi there lets have a look at what you have
Download OTL to your Desktop
THEN
Download aswMBR.exe ( 4.8mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan
On completion of the scan click save log, save it to your desktop and post in your next reply
Download OTL to your Desktop
- Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
- Select All Users
- Under the Custom Scan box paste this in
netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
services.*
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
HKEY_CURRENT_USER\Software\Microsoft\Windows Media\WMSDK\Local\AutoProxyCache /s
CREATERESTOREPOINT - Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
- When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
- Post both logs
THEN
Download aswMBR.exe ( 4.8mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan
On completion of the scan click save log, save it to your desktop and post in your next reply
#3
Posted 25 July 2012 - 08:45 PM
When I Downloaded the OTL My Norton Told me it had a backdoor trojan accompanied and that it automatically removed it.
here is what i got from the asw scan
here is what i got from the asw scan
Attached Files
#4
Posted 26 July 2012 - 07:13 AM
Norton is alas lying, the OTL file is about as clean as you can get
Could you download one more time and not let Norton delete it
If it does then
Download and Install Combofix
Download ComboFix from one of the following locations:
Link 1
Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.
Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
Could you download one more time and not let Norton delete it
If it does then
Download and Install Combofix
Download ComboFix from one of the following locations:
Link 1
Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
- Double click on ComboFix.exe & follow the prompts.
- Accept the disclaimer and allow to update if it asks
- When finished, it shall produce a log for you.
- Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.
Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
#5
Posted 29 July 2012 - 04:34 PM
Thank you for the help but someone else on another forum was able to clean my computer.
THANK YOU VERY MUCH THOUGH AND I'LL REFER TO YOU AND YOUR FORUMS IN THE FUTURE FOR ANY TECH HELP PROBLEMS!!!
Rudabega
p.s I was helped by a jeffce, I don't know if you know him but he was on whatthetechforums and it showed you two were friends, or it could have been a different essex boy, either way thanks and have a great day.
THANK YOU VERY MUCH THOUGH AND I'LL REFER TO YOU AND YOUR FORUMS IN THE FUTURE FOR ANY TECH HELP PROBLEMS!!!
Rudabega
p.s I was helped by a jeffce, I don't know if you know him but he was on whatthetechforums and it showed you two were friends, or it could have been a different essex boy, either way thanks and have a great day.
#6
Posted 30 July 2012 - 07:10 AM
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
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