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PLEASE HELP Trojan.Gen.2 and Trojan Zeroaccess [Solved]


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#1
Rudabega

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For the last week my computer has been under attack by these Malware. I have attempted all the self help fixes MBAM and NPE as some and they keep coming back as alerts from my Norton Anti Virus.PLEASE HELP I've noticed other people being helped on these forums from qualified professionals and I believe that is what I need to finally get rid of this accursed piece of malware. Also recently my web browser has opened random redirect links and I believe that is due to the trojan.


In Dire Need, Rudabega
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#2
Essexboy

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Hi there lets have a look at what you have

Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    Posted Image
  • Select All Users
  • Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    services.*
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    /md5stop
    HKEY_CURRENT_USER\Software\Microsoft\Windows Media\WMSDK\Local\AutoProxyCache /s
    CREATERESTOREPOINT
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Post both logs

THEN

Download aswMBR.exe ( 4.8mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan

Posted Image

On completion of the scan click save log, save it to your desktop and post in your next reply

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#3
Rudabega

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When I Downloaded the OTL My Norton Told me it had a backdoor trojan accompanied and that it automatically removed it.
here is what i got from the asw scan

Attached Files


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#4
Essexboy

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Norton is alas lying, the OTL file is about as clean as you can get

Could you download one more time and not let Norton delete it

If it does then

Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
  • Accept the disclaimer and allow to update if it asks

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  • When finished, it shall produce a log for you.
  • Please include the C:\ComboFix.txt in your next reply.

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.



Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
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#5
Rudabega

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Thank you for the help but someone else on another forum was able to clean my computer.

THANK YOU VERY MUCH THOUGH AND I'LL REFER TO YOU AND YOUR FORUMS IN THE FUTURE FOR ANY TECH HELP PROBLEMS!!!

Rudabega

p.s I was helped by a jeffce, I don't know if you know him but he was on whatthetechforums and it showed you two were friends, or it could have been a different essex boy, either way thanks and have a great day.
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#6
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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