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PLEASE help me remove a registry virus/root from my laptop


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#1
MsBeautyandBrains

MsBeautyandBrains

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Hello there!

I did not have anti-virus for a long time on my computer and after getting a google redirect virus I finally upgraded and reinstalled Norton Anti Virus and Norton Utilities. I also have Malwarebytes AntiMalware installed as a free trial and that expires in 5 days. It seemed everytime I would run Norton there would always be the same problem with the registry keys being invalid. It also told me that I had a Trojan.Patchep!sys virus which had to be manually removed. I asked around and it seemed that the only way to remove it was to reinstall windows and the whole system. Sooo I decided to save myself the money and make an attempt to do it myself. I saved everything on an external hard drive and I proceeded to reboot the system by pressing the Fn key and F10 as the computer starts. It seemed to work and everything was reinstalled. I reinstalled Norton again and it seems that the Trojan and the google redirect viruses are gone. However the registry virus/root (sorry I don't know the proper term)seems to still be present somehow. When I run Norton it tells me my system is clean. When I run Norton Utilities it tells me that in my "custom controls" I have a registry where the values are invalid. However Norton cannot remove it it only seems to ignore it. This is what it says- "HKEY_CLASSES_ROOT\TypeLib\{CEF63746-AD34-42D0-9138-39D83ECB77CB}\1.0\HELPDIR"

Can you please help me to manually remove this and input the proper registry key? I am desperate for help as it seems I tried everything and somehow this escaped the system reinstall that I did. I will be careful and with the right instructions I am sure I can do it. I currently have a SONY VAIO laptop with Windows 7 Professional system installed on it, 64-bit operating system, Intel®Core™i5 CPU is my processor. If any other information is necessary I will gladly let you know. I hope someone can help me... Thanks!

Edited by MsBeautyandBrains, 26 July 2012 - 09:40 PM.

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#2
RKinner

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It's a normal key that Norton Utilities flags as a false positive. See:

http://community.nor...ner/td-p/251637

Ron
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