Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Microsoft Kernel System Audio Device Missing


  • Please log in to reply

#1
starrs

starrs

    Member

  • Member
  • PipPip
  • 37 posts
Hello I have just been given an old PC that works really well except that I cant play any audio.

I tried downloading and reinstalling drivers but the real problem seems to be that question mark on the device manager that says 'Microsoft Kernel System Audio Device,Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)'.

Is there a simple way to fix this?
Thank you for any help.

Just to make sure I have supplied all the info you may need here is a list of my PCs components:

VIA AC'97 Enhanced Audio Controller PC
Computer
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
Internet Explorer 8.0.6001.18702
Computer Name Me
User Name Family
Logon Domain Me

Motherboard
CPU Type AMD Duron XP, 1300 MHz (6.5 x 200)
Motherboard Name Biostar M7VIG (Pro) (3 PCI, 1 AGP, 1 CNR, 4 DIMM, Audio, Video)
Motherboard Chipset VIA VT8375 ProSavageDDR KM266
System Memory 224 MB (PC2100 DDR SDRAM)
BIOS Type Award (06/19/03)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Display
Video Adapter S3 Graphics ProSavageDDR (Microsoft Corporation) (32 MB)
3D Accelerator S3 SuperSavageDDR

Multimedia
Audio Adapter VIA AC'97 Enhanced Audio Controller

Storage
Floppy Drive Floppy disk drive
Disk Drive SAMSUNG SV2044D (18 GB, 5400 RPM, Ultra-ATA/66)
Optical Drive ATAPI CD-ROM 50X
Optical Drive LITE-ON DVDRW SOHW-1673S

Partitions
C: (FAT32) 19452 MB (15700 MB free)

Input
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse HID-compliant mouse
Mouse PS/2 Compatible Mouse

Modem Generic 56K HCF Data Fax Modem

Peripherals
USB Device USB Human Interface Device

Edited by starrs, 29 July 2012 - 05:46 PM.

  • 0

Advertisements


#2
starrs

starrs

    Member

  • Topic Starter
  • Member
  • PipPip
  • 37 posts
Woops reply made in error, sorry.

Edited by starrs, 29 July 2012 - 05:46 PM.

  • 0

#3
paws

paws

    WTT Tech Teacher

  • Tech Academy Moderator
  • 523 posts
Hi starrs, Sorry to hear of the audio problem.
If this is the device that has a yellow or red Flag against it in Device Manager
Audio Adapter VIA AC'97 Enhanced Audio Controller
then you need to either download the drivers for it from the manufacturers website...(preferable option)
or
Right click on it in Device Manager and allow Wwindows to update the driver for you...( you will need to be connected to the Internet for this to work)
Regards
paws
  • 0

#4
Alzeimer

Alzeimer

    Member 1K

  • Member
  • PipPipPipPip
  • 1,330 posts
When looking at the specs of your motherboard this is the sound device they say you have (C-MediaCMI9739A 6-Channel AC'97 CODEC)

Check in your Bios if your soundcard is enable and download the drivers for the C-Media CM19739A sound card.


Hope that helps
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP