[Emma Grace]

System still freezing up, no mouse or keyboard response. Lasts less than a minute.

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Step 1.

Clear the Java Cache by following the instructions here


Then you will need to reconnect to the internet. At this point update Norton virus definitions and update MalwareBytes' then go on to step 2.

Step 2.

Update Java

Please download JavaRa to your desktop and unzip it to its own folder

Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
Accept any prompts.
Open JavaRa.exe again and select Search For Updates.
Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.


Step 3.

Update Adobe Reader

Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

Uninstall all previous versions.
Download the latest version from: http://www.adobe.com.../readstep2.html

If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.


Step 4.

Update adobe flash player

We need to uninstall the existing flash player(s). Please go here
Follow steps 1. to 4.
Once flash player is uninstalled go on to the next paragraph.

You will need to download and install both the IE and non-IE versions of Adobe Flashplayer. Make sure to uncheck the install of the McAfee tool before downloading. You will need to select your operating system (Windows Vista 32-bit) and then each version to download and install separately.


Step 5.


Open FireFox

Click Help

Click About and let it download the update.

Then click install update.


After all the updates please come back and give me an update on how the computer is performing.

[CompCav]

Step 1.

Clear the Java Cache by following the instructions here


Then you will need to reconnect to the internet. At this point update Norton virus definitions and update MalwareBytes' then go on to step 2.

Step 2.

Update Java

Please download JavaRa to your desktop and unzip it to its own folder

Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
Accept any prompts.
Open JavaRa.exe again and select Search For Updates.
Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.


Step 3.

Update Adobe Reader

Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

Uninstall all previous versions.
Download the latest version from: http://www.adobe.com.../readstep2.html

If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.


Step 4.

Update adobe flash player

We need to uninstall the existing flash player(s). Please go here
Follow steps 1. to 4.
Once flash player is uninstalled go on to the next paragraph.

You will need to download and install both the IE and non-IE versions of Adobe Flashplayer. Make sure to uncheck the install of the McAfee tool before downloading. You will need to select your operating system (Windows Vista 32-bit) and then each version to download and install separately.


Step 5.


Open FireFox

Click Help

Click About and let it download the update.

Then click install update.


After all the updates please come back and give me an update on how the computer is performing.

[Emma Grace]

multiple times I've uninstalled flash using the uninstaller, I've deleted every folder I could find for flash and rebooted too. The verification page still shows it's running on my system. When I input "C:\Windows\SysWOW64\Macromed\Flash
%appdata%\Adobe\Flash Player
%appdata%\Macromedia\Flash Player"
into the run box it says there's no file.

[CompCav]

Can you try the following:


download the offline installer(s) from here and save it/them to disk
close all browser windows,
open task manager and verify that no browsers are running (iexplorer, firefox)
then run the downloaded uninstaller, followed by the other installer(s)

To delete that recalcitrant ocx file in the old folder if it is there, try using File assassin in MalwareBytes'

open MalwareBytes'
Select More Tools
Click Run Tool
Browse in the window to the file you need to delete.
Click open then Yes to permanently delete.

[CompCav]

Where are we on this computer?

[Emma Grace]

Going through the previous steps and hopefully get it finished today

[CompCav]

[Emma Grace]

I'm going to wipe the drive and start fresh. I've uninstalled and gone through the c:drive in malwarebytes deleting flash player files and it's still showing that I have it installed when I go to the verification page.

Thanks though.

[CompCav]

He had several corrupted entries on the drive compared to your machine.

Glad we could help!

[CompCav]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.