Slow response, Freezes, Tool bar extras [Solved]
Posted 06 August 2012 - 05:19 PM
Posted 06 August 2012 - 05:30 PM
Clear the Java Cache by following the instructions here
Then you will need to reconnect to the internet. At this point update Norton virus definitions and update MalwareBytes' then go on to step 2.
Please download JavaRa to your desktop and unzip it to its own folder
Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
Accept any prompts.
Open JavaRa.exe again and select Search For Updates.
Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.
Update Adobe Reader
Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.
Uninstall all previous versions.
Download the latest version from: http://www.adobe.com.../readstep2.html
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
Update adobe flash player
We need to uninstall the existing flash player(s). Please go here
Follow steps 1. to 4.
Once flash player is uninstalled go on to the next paragraph.
You will need to download and install both the IE and non-IE versions of Adobe Flashplayer. Make sure to uncheck the install of the McAfee tool before downloading. You will need to select your operating system (Windows Vista 32-bit) and then each version to download and install separately.
Click About and let it download the update.
Then click install update.
After all the updates please come back and give me an update on how the computer is performing.
Posted 06 August 2012 - 08:42 PM
into the run box it says there's no file.
Posted 06 August 2012 - 08:56 PM
download the offline installer(s) from here and save it/them to disk
close all browser windows,
open task manager and verify that no browsers are running (iexplorer, firefox)
then run the downloaded uninstaller, followed by the other installer(s)
To delete that recalcitrant ocx file in the old folder if it is there, try using File assassin in MalwareBytes'
Select More Tools
Click Run Tool
Browse in the window to the file you need to delete.
Click open then Yes to permanently delete.
Posted 11 August 2012 - 09:29 AM
Posted 11 August 2012 - 10:12 AM
Posted 11 August 2012 - 10:14 AM
Glad we could help!
Posted 14 August 2012 - 08:48 AM
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