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Computer recognizes Internet and network devices but will not work

Started by PHutch , Aug 05 2012 12:49 AM

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#16
rockmilk
Posted 08 August 2012 - 06:00 PM

rockmilk

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Create a restore point!!


I would also like you to download the file below save it to your desktop unzip it there then right click and select merge thie file will set all of your services back to default in case something got changed.
http://www.blackvipe...v100.zip?7501a5


Also please uninstall the program below.
UnThreat Free AntiVirus Installer (Version: 4.2.33.0)

Then download the windows all in one repair tool and run it as admin with all the boxes checked below.

Reset registry Permissions
Reset file permisssions
Register system files
Repair WMI
Repair windows firewall
repair mdac/ms jet
remove policies set by infections
repair winsock and dns cache

Reboot your machine.



Now check your issue.
If all of the above fails then you might consider setting a static ip for this machine so that there is not any conflict with other machines in your household.
http://www.howtogeek...a-or-windows-7/
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#17
PHutch
Posted 08 August 2012 - 10:35 PM

PHutch

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I found my drivers and utilities disc and was running that by the time I read your post.

After running the drivers and utilities disc - I am able to connect I am guessing by ethernet cable, as I did not take the time to look at my connection, but can not find wireless in my collapsed toolbar.

Now I have messed up my USB port and am unable to use my mouse.

I still ran the program you have requested and here are the results:
Device Information Listing for Paula@PAULA-PC - 8/8/2012 11:28:33 PM

Renesas Electronics USB 3.0 Host Controller
Chip: NEC Electronics Hong Kong uPD720200 USB 3.0 Controller
Detail
PnpID
VEN_1033&DEV_0194&SUBSYS_04B01028&REV_04
Vendor
Renesas Electronics
Device
Renesas Electronics USB 3.0 Host Controller
Chip Vendor
NEC Electronics Hong Kong
Chip
uPD720200 USB 3.0 Controller
Realtek PCIe FE Family Controller
Chip: Realtek Semiconductor RTL8101 PCIe Fast Ethernet Adapter
Detail
PnpID
VEN_10EC&DEV_8136&SUBSYS_04B01028&REV_05
Vendor
Realtek
Device
Realtek PCIe FE Family Controller
Chip Vendor
Realtek Semiconductor
Chip
RTL8101 PCIe Fast Ethernet Adapter
@system32\drivers\pci.sys,#640;Network Controller [UNKNOWN DEVICE]
Chip: Intel Centrino Wireless-N 1030
Detail
PnpID
VEN_8086&DEV_008A&SUBSYS_53258086&REV_34
Vendor

Device
@system32\drivers\pci.sys,#640;Network Controller
Chip Vendor
Intel
Chip
Centrino Wireless-N 1030
2nd generation Intel® Core™ processor family DRAM Controller - 0104
Chip: Intel Core i7/i5/i3 DRAM Controller
Detail
PnpID
VEN_8086&DEV_0104&SUBSYS_04B01028&REV_09
Vendor
Intel
Device
2nd generation Intel® Core™ processor family DRAM Controller - 0104
Chip Vendor
Intel
Chip
Core i7/i5/i3 DRAM Controller
Intel® HD Graphics Family
Chip: Intel Core i7/i5/i3 Integrated Graphics Controller
Detail
PnpID
VEN_8086&DEV_0116&SUBSYS_04B01028&REV_09
Vendor
Intel Corporation
Device
Intel® HD Graphics Family
Chip Vendor
Intel
Chip
Core i7/i5/i3 Integrated Graphics Controller
Intel® Mobile Express Chipset SATA AHCI Controller
Chip: Intel 6 Series Chipset Family 6 port SATA AHCI Controller
Detail
PnpID
VEN_8086&DEV_1C03&SUBSYS_04B01028&REV_05
Vendor
Intel
Device
Intel® Mobile Express Chipset SATA AHCI Controller
Chip Vendor
Intel
Chip
6 Series Chipset Family 6 port SATA AHCI Controller
Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Chip: Intel 6 Series Chipset Family PCIe Port 1
Detail
PnpID
VEN_8086&DEV_1C10&SUBSYS_04B01028&REV_B5
Vendor
Intel
Device
Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Chip Vendor
Intel
Chip
6 Series Chipset Family PCIe Port 1
Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
Chip: Intel 6 Series Chipset Family PCIe Port 2
Detail
PnpID
VEN_8086&DEV_1C12&SUBSYS_04B01028&REV_B5
Vendor
Intel
Device
Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
Chip Vendor
Intel
Chip
6 Series Chipset Family PCIe Port 2
Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
Chip: Intel 6 Series Chipset Family PCIe Port 4
Detail
PnpID
VEN_8086&DEV_1C16&SUBSYS_04B01028&REV_B5
Vendor
Intel
Device
Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
Chip Vendor
Intel
Chip
6 Series Chipset Family PCIe Port 4
Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18
Chip: Intel 6 Series Chipset Family PCIe Port 5
Detail
PnpID
VEN_8086&DEV_1C18&SUBSYS_04B01028&REV_B5
Vendor
Intel
Device
Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18
Chip Vendor
Intel
Chip
6 Series Chipset Family PCIe Port 5
Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 8 - 1C1E
Chip: Intel 6 Series Chipset Family PCIe Port 8
Detail
PnpID
VEN_8086&DEV_1C1E&SUBSYS_04B01028&REV_B5
Vendor
Intel
Device
Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 8 - 1C1E
Chip Vendor
Intel
Chip
6 Series Chipset Family PCIe Port 8
High Definition Audio Controller
Chip: Intel 6 Series Chipset Family High Definition Audio Controller
Detail
PnpID
VEN_8086&DEV_1C20&SUBSYS_04B01028&REV_05
Vendor
Microsoft
Device
High Definition Audio Controller
Chip Vendor
Intel
Chip
6 Series Chipset Family High Definition Audio Controller
Intel® 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
Chip: Intel 6 Series Chipset Family SMBus Controller
Detail
PnpID
VEN_8086&DEV_1C22&SUBSYS_04B01028&REV_05
Vendor
Intel
Device
Intel® 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
Chip Vendor
Intel
Chip
6 Series Chipset Family SMBus Controller
Intel® 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Chip: Intel 6 Series Chipset Family USB EHCI Controller #1
Detail
PnpID
VEN_8086&DEV_1C26&SUBSYS_04B01028&REV_05
Vendor
Intel
Device
Intel® 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Chip Vendor
Intel
Chip
6 Series Chipset Family USB EHCI Controller #1
Intel® 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Chip: Intel 6 Series Chipset Family USB EHCI Controller #2
Detail
PnpID
VEN_8086&DEV_1C2D&SUBSYS_04B01028&REV_05
Vendor
Intel
Device
Intel® 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Chip Vendor
Intel
Chip
6 Series Chipset Family USB EHCI Controller #2
Intel® Management Engine Interface
Chip: Intel 6 Series Chipset Family HECI Controller #1
Detail
PnpID
VEN_8086&DEV_1C3A&SUBSYS_04B01028&REV_04
Vendor
Intel
Device
Intel® Management Engine Interface
Chip Vendor
Intel
Chip
6 Series Chipset Family HECI Controller #1
Intel® HM67 Express Chipset Family LPC Interface Controller - 1C4B
Chip: Intel HM67 Chipset LPC Controller
Detail
PnpID
VEN_8086&DEV_1C4B&SUBSYS_04B01028&REV_05
Vendor
Intel
Device
Intel® HM67 Express Chipset Family LPC Interface Controller - 1C4B
Chip Vendor
Intel
Chip
HM67 Chipset LPC Controller
Logitech Logitech HID-compliant Cordless Mouse
Vendor: Logitech
PnpID: VID_046D&PID_C521
Device: Logitech HID-compliant Cordless Mouse
Samsung Electronics USB Device
Vendor: Samsung Electronics
PnpID: VID_04E8&PID_3434
Device: USB Device
Belkin Belkin USB Easy Transfer Cable
Vendor: Belkin
PnpID: VID_050D&PID_258A
Device: Belkin USB Easy Transfer Cable
WACOM Bamboo Fun 6x8
Vendor: WACOM
PnpID: VID_056A&PID_0018
Device: Bamboo Fun 6x8
Apple Apple Mobile Device USB Driver
Vendor: Apple
PnpID: VID_05AC&PID_1297
Device: Apple Mobile Device USB Driver
Apple iPad 2
Vendor: Apple
PnpID: VID_05AC&PID_129F
Device: iPad 2
Genesys Logic Genesys Logic USB V2.0 4-Port Hub
Vendor: Genesys Logic
PnpID: VID_05E3&PID_0608
Device: Genesys Logic USB V2.0 4-Port Hub
SanDisk Cruzer U3 4gb SDCZ36
Vendor: SanDisk
PnpID: VID_0781&PID_5530
Device: Cruzer U3 4gb SDCZ36
SanDisk USB Device
Vendor: SanDisk
PnpID: VID_0781&PID_556B
Device: USB Device
Kingston Technology Data Traveler 2.0 Pen Drive
Vendor: Kingston Technology
PnpID: VID_0951&PID_1603
Device: Data Traveler 2.0 Pen Drive
Realtek Semiconductor Realtek USB 2.0 Card Reader
Vendor: Realtek Semiconductor
PnpID: VID_0BDA&PID_0138
Device: Realtek USB 2.0 Card Reader
Western Digital Technologies Western Digital My Book
Vendor: Western Digital Technologies
PnpID: VID_1058&PID_1100
Device: Western Digital My Book
Sunplus Innovation Technology USB Device
Vendor: Sunplus Innovation Technology
PnpID: VID_1BCF&PID_2880
Device: USB Device
Intel USB Device
Vendor: Intel
PnpID: VID_8086&PID_0189
Device: USB Device
Intel Integrated Rate Matching Hub
Vendor: Intel
PnpID: VID_8087&PID_0024
Device: Integrated Rate Matching Hub
USB Root Hub
Vendor: Microsoft
PnpID: usb\root_hub20
Generic USB Hub
Vendor: Microsoft
PnpID: usb\class_09
Realtek USB 2.0 Card Reader
Vendor: Realtek
PnpID: usb\vid_0bda&pid_0138
USB Composite Device
Vendor: Microsoft
PnpID: usb\composite
Renesas Electronics USB 3.0 Root Hub
Vendor: Renesas Electronics
PnpID: nusb3\root_hub30
Renesas Electronics USB 2.0 Hub
Vendor: Renesas Electronics
PnpID: nusb3\class_09&subclass_00&prot_01
USB Mass Storage Device
Vendor: Microsoft
PnpID: usb\class_08&subclass_06&prot_50
USB Printing Support
Vendor: Microsoft
PnpID: usb\class_07
Apple Mobile Device USB Driver
Vendor: Apple, Inc.
PnpID: usb\vid_05ac&pid_1297
Unknown Device
Vendor: Microsoft
PnpID: usb\unknown
CD-ROM Drive
Vendor: Microsoft
PnpID: gencdrom
ACPI x64-based PC
Vendor: Microsoft
PnpID: acpiapic
Disk drive
Vendor: Microsoft
PnpID: gendisk
IDE Channel
Vendor: Microsoft
PnpID: internal_ide_channel
Standard PS/2 Keyboard
Vendor: Microsoft
PnpID: *pnp0303
HID Keyboard Device
Vendor: Microsoft
PnpID: hid_device_system_keyboard
IDT High Definition Audio CODEC
Vendor: IDT
PnpID: hdaudio\func_01&ven_111d&dev_76d1&subsys_102804b0
Microsoft Streaming Clock Proxy
Vendor: Microsoft
PnpID: sw\{97ebaacc-95bd-11d0-a3ea-00a0c9223196}
Microsoft Streaming Quality Manager Proxy
Vendor: Microsoft
PnpID: sw\{ddf4358e-bb2c-11d0-a42f-00a0c9223196}
Microsoft Streaming Service Proxy
Vendor: Microsoft
PnpID: sw\{96e080c7-143c-11d1-b40f-00a0c9223196}
Microsoft Streaming Tee/Sink-to-Sink Converter
Vendor: Microsoft
PnpID: sw\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}
Microsoft Trusted Audio Drivers
Vendor: Microsoft
PnpID: sw\{eec12db6-ad9c-4168-8658-b03daef417fe}
Intel® Display Audio
Vendor: Intel® Corporation
PnpID: hdaudio\func_01&ven_8086&dev_2805&subsys_80860101
Bluetooth Audio
Vendor: Intel Corporation
PnpID: bthenum\{747413e4-f767-414f-a0c1-6cc1aa9d054c}
Intel WiDi Audio Device
Vendor: Intel Corporation
PnpID: {4d36e96c-e325-11ce-bfc1-08002be10318}\*intaudwaveex
Generic PnP Monitor
Vendor: Microsoft
PnpID: *pnp09ff
Dell Touchpad
Vendor: Alps
PnpID: acpi\dll04b0
HID-compliant mouse
Vendor: Microsoft
PnpID: hid_device_system_mouse
Wacom Mouse Monitor
Vendor: Wacom Technology
PnpID: hid\vid_056a&pid_0018&col01
Wacom Mouse
Vendor: Wacom Technology
PnpID: hid\wacomvirtualhid&col03
WAN Miniport (SSTP)
Vendor: Microsoft
PnpID: ms_sstpminiport
WAN Miniport (IKEv2)
Vendor: Microsoft
PnpID: ms_agilevpnminiport
WAN Miniport (L2TP)
Vendor: Microsoft
PnpID: ms_l2tpminiport
WAN Miniport (PPTP)
Vendor: Microsoft
PnpID: ms_pptpminiport
WAN Miniport (PPPOE)
Vendor: Microsoft
PnpID: ms_pppoeminiport
WAN Miniport (IPv6)
Vendor: Microsoft
PnpID: ms_ndiswanipv6
WAN Miniport (Network Monitor)
Vendor: Microsoft
PnpID: ms_ndiswanbh
Bluetooth Device (RFCOMM Protocol TDI)
Vendor: Microsoft
PnpID: bth\ms_rfcomm
WAN Miniport (IP)
Vendor: Microsoft
PnpID: ms_ndiswanip
Bluetooth Device (Personal Area Network)
Vendor: Microsoft
PnpID: bth\ms_bthpan
RAS Async Adapter
Vendor: Microsoft
PnpID: sw\{eeab7790-c514-11d1-b42b-00805fc1270e}
Microsoft Teredo Tunneling Adapter
Vendor: Microsoft
PnpID: *teredo
Microsoft ISATAP Adapter
Vendor: Microsoft
PnpID: *isatap
Microsoft 6to4 Adapter
Vendor: Microsoft
PnpID: *6to4mp
GFI Software Firewall NDIS IM Filter Miniport
Vendor: GFI Software
PnpID: sb_sbfwimclmp
Samsung SCX-4623 Series
Vendor: Samsung
PnpID: usbprint\samsungscx-4623_seri9191
Plug and Play Software Device Enumerator
Vendor: Microsoft
PnpID: root\swenum
UMBus Root Bus Enumerator
Vendor: Microsoft
PnpID: root\umbus
Terminal Server Mouse Driver
Vendor: Microsoft
PnpID: root\rdp_mou
Terminal Server Keyboard Driver
Vendor: Microsoft
PnpID: root\rdp_kbd
Composite Bus Enumerator
Vendor: Microsoft
PnpID: root\compositebus
ACPI Lid
Vendor: Microsoft
PnpID: *pnp0c0d
Microsoft Virtual Drive Enumerator Driver
Vendor: Microsoft
PnpID: root\vdrvroot
Volume Manager
Vendor: Microsoft
PnpID: root\volmgr
File as Volume Driver
Vendor: Microsoft
PnpID: root\blbdrive
Microsoft System Management BIOS Driver
Vendor: Microsoft
PnpID: root\mssmbios
Microsoft ACPI-Compliant System
Vendor: Microsoft
PnpID: *pnp0c08
UMBus Enumerator
Vendor: Microsoft
PnpID: umb\umbus
ACPI Sleep Button
Vendor: Microsoft
PnpID: *pnp0c0e
Microsoft Windows Management Interface for ACPI
Vendor: Microsoft
PnpID: *pnp0c14
ACPI Thermal Zone
Vendor: Microsoft
PnpID: acpi\thermalzone
Motherboard resources
Vendor: Microsoft
PnpID: *pnp0c02
ACPI Fixed Feature Button
Vendor: Microsoft
PnpID: acpi\fixedbutton
System board
Vendor: Microsoft
PnpID: *pnp0c01
PCI bus
Vendor: Microsoft
PnpID: *pnp0a03
ACPI Power Button
Vendor: Microsoft
PnpID: *pnp0c0c
Intel® 82802 Firmware Hub Device
Vendor: Microsoft
PnpID: *int0800
Programmable interrupt controller
Vendor: Microsoft
PnpID: *pnp0000
System timer
Vendor: Microsoft
PnpID: *pnp0100
High precision event timer
Vendor: Microsoft
PnpID: *pnp0103
Direct memory access controller
Vendor: Microsoft
PnpID: *pnp0200
System CMOS/real time clock
Vendor: Microsoft
PnpID: *pnp0b00
Numeric data processor
Vendor: Microsoft
PnpID: *pnp0c04
IWD Bus Enumerator
Vendor: Intel Corporation
PnpID: root\iwdbus
Intel Processor
Vendor: Microsoft
PnpID: acpi\genuineintel_-_intel64
Generic volume shadow copy
Vendor: Microsoft
PnpID: storage\volumesnapshot
USB Video Device
Vendor: Microsoft
PnpID: usb\class_0e
Generic volume
Vendor: Microsoft
PnpID: storage\volume
Microsoft AC Adapter
Vendor: Microsoft
PnpID: acpi\acpi0003
Microsoft Composite Battery
Vendor: Microsoft
PnpID: composite_battery
Microsoft ACPI-Compliant Control Method Battery
Vendor: Microsoft
PnpID: acpi\pnp0c0a
USB Input Device
Vendor: Microsoft
PnpID: generic_hid_device
HID-compliant device
Vendor: Microsoft
PnpID: hid_device
HID-compliant consumer control device
Vendor: Microsoft
PnpID: hid_device_up:000c_u:0001
Wacom Virtual Hid Driver
Vendor: Wacom
PnpID: root\wacomvirtualhid
Virtual Keyboard Driver
Vendor: Wacom
PnpID: root\wacomvkhid
Virtual Keyboard Interface
Vendor: Wacom
PnpID: hid\wacomvkhid&col01
Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Virtual Adapter
Vendor: Intel
PnpID: root\amppal
Belkin USB Easy Transfer Cable
Vendor: Microsoft
PnpID: usb\vid_050d&pid_258a
Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Adapter
Vendor: Intel
PnpID: usb\vid_8086&pid_0189
Microsoft Bluetooth Enumerator
Vendor: Microsoft
PnpID: bth\ms_bthbrb
WPD FileSystem Volume Driver
Vendor: Microsoft
PnpID: wpdbusenum\fs
F:\
Vendor: Microsoft
PnpID: wpdbusenum\fs
Apple iPhone
Vendor: Microsoft
PnpID: usb\class_06&subclass_01&prot_01
Apple iPad
Vendor: Microsoft
PnpID: usb\class_06&subclass_01&prot_01
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#18
rockmilk
Posted 08 August 2012 - 10:52 PM

rockmilk

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Can you try a restore point to just before you messed up the usb functionality,then go to your manufacturers website and download your network drivers since this issue now seems to be driver related.Another method you could look at is to see if your mouse works in safemode and from there uninstall your wireless driver your wired driver all of your usb drivers and then your mouse and keyboard drivers windows will reinstall upon reboot.
If you have a dell machine then you will need the service tag number other wise go to the manufactures website enter your model number and from there the most recent drivers should be made available to you for download.Let me know if you need any assistance with this process,you can list the exact make and model of your machine and I will send you the link to your drivers for you.
I do not see any drives missing in the unkown device id log.Let me know if you need further assistance.
Your only option for a system restore may be through safemode with command prompt.
http://www.worldstar...command-prompt/

Or in normal mode you hit the windows key and r at the same time then type cmd when the command prompt opens then tyoe rstui.exe then hit enter. :)

Edit: Typo the command for system restore is Rstrui.exe

Edited by rockmilk, 08 August 2012 - 11:13 PM.

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#19
PHutch
Posted 08 August 2012 - 11:37 PM

PHutch

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Restore point created after connecting to internet.

windows all in one repair tool...
Since I have uninstalled my antivirus/malware program (Unthreat), I am hesitant to download from my duck duck web search.
Can you provide a link for me please?
(I use firefox browser so windows does not auto load for me).

I can tolerate the nonworking USB drives for now.... will figure that out later.
I just want a working internet connection before all of this mess started. I was preparing to clean my computer and start again from scratch.
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#20
rockmilk
Posted 08 August 2012 - 11:47 PM

rockmilk

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So you are in the machine in question now?
http://majorgeeks.co...748a38eb328614e

Also Why not visit the intel update utility.
http://www.intel.com...detect/graphics

As far as the usb device goes you can uninstall all of them from your device manager and reboot

Here I suggest that you switch to Avast.
http://files.avast.c...virus_setup.exe
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#21
PHutch
Posted 09 August 2012 - 12:03 AM

PHutch

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So you are in the machine in question now?
http://majorgeeks.co...748a38eb328614e


Yes; from the time I posted that I found my drivers and utilities disc, I messed up my usb during that process. I'm connected via ethernet right now. Have not checked my wireless.

Also Why not visit the intel update utility.
http://www.intel.com...detect/graphics

Ok. will do.
As far as the usb device goes you can uninstall all of them from your device manager and reboot

Here I suggest that you switch to Avast.
http://files.avast.c...virus_setup.exe

Ok. Thats a long story for me. In short, I THOUGHT AVG had touted itself as Avast; had problems, since then I know that they are two different programs. (Most likely, it was a link on internet that combined AVG and Avast now that I think about it).
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#22
PHutch
Posted 09 August 2012 - 12:05 AM

PHutch

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So you are in the machine in question now?
http://majorgeeks.co...748a38eb328614e


Yes; from the time I posted that I found my drivers and utilities disc, I messed up my usb during that process. I'm connected via ethernet right now. Have not checked my wireless.

Also Why not visit the intel update utility.
http://www.intel.com...detect/graphics

Ok. will do.
As far as the usb device goes you can uninstall all of them from your device manager and reboot

Here I suggest that you switch to Avast.
http://files.avast.c...virus_setup.exe

Ok. Thats a long story for me. In short, I THOUGHT AVG had touted itself as Avast; had problems, since then I know that they are two different programs. (Most likely, it was a link on internet that combined AVG and Avast now that I think about it).


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#23
PHutch
Posted 09 August 2012 - 12:07 AM

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sorry for the double post...the first post did not show up to start.
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#24
rockmilk
Posted 09 August 2012 - 05:13 PM

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So can you tell me now what issues remain please.
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#25
PHutch
Posted 11 August 2012 - 10:16 PM

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As long as I was connected to ethernet cord, I was connected to internet.
It did not matter what I did, somehow, the drivers were not present within my system for my wireless internet.

I have ended up resetting my computer back to factory settings and can now connect wirelessly to my internet. (Of course backed up my information before doing so).

I am now in the process of updating drivers and utilities from dell website based on my computer service tag.
Thanks for the help. :)
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#26
rockmilk
Posted 12 August 2012 - 06:28 AM

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Thanks for letting us know. :)
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