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Windows update won't run


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#1
theboob86

theboob86

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When trying to manually update my windows, I only receive an error message. It says something along the lines of windows updater isn't running, please restart and try again. I've tried this several times to no avail. I just attempted to open the update page again to give specifics, but received a new error message: the remote procedure call failed and did not execute.

I have tried several things (which I can't recall) to try and fix this over the last few months. I most recently tried microsoftfixit50123.msi. I tried restoring my computer as well.

Thanks for any potential help in solving my issue.

Here is my OTL log

OTL logfile created on: 8/5/2012 4:01:02 PM - Run 1
OTL by OldTimer - Version 3.2.56.0 Folder = C:\Users\Robert\Downloads
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.91 Gb Total Physical Memory | 1.52 Gb Available Physical Memory | 39.01% Memory free
7.81 Gb Paging File | 3.58 Gb Available in Paging File | 45.83% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 286.41 Gb Total Space | 214.23 Gb Free Space | 74.80% Space Free | Partition Type: NTFS
Drive D: | 11.68 Gb Total Space | 6.65 Gb Free Space | 56.96% Space Free | Partition Type: NTFS

Computer Name: ROBERT-PC | User Name: Robert | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2012/08/05 16:00:32 | 000,596,480 | ---- | M] (OldTimer Tools) -- C:\Users\Robert\Downloads\OTL.exe
PRC - [2012/08/02 23:10:07 | 001,536,712 | ---- | M] (Adobe Systems, Inc.) -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_3_300_270.exe
PRC - [2012/02/16 09:40:41 | 000,924,632 | ---- | M] (Mozilla Corporation) -- C:\Program Files (x86)\Mozilla Firefox\firefox.exe
PRC - [2012/01/26 12:41:08 | 004,109,664 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG9\avgui.exe
PRC - [2012/01/26 12:41:07 | 002,077,536 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG9\avgtray.exe
PRC - [2010/11/25 03:05:30 | 002,331,544 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG9\avgfws9.exe
PRC - [2010/11/25 03:05:29 | 000,725,344 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG9\avgcsrvx.exe
PRC - [2010/07/21 08:13:46 | 000,921,952 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG9\avgemc.exe
PRC - [2010/06/22 09:54:11 | 000,308,136 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe
PRC - [2010/06/22 09:54:07 | 005,897,808 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe
PRC - [2010/06/22 09:54:07 | 000,596,560 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSMonitor.exe
PRC - [2010/06/22 09:54:03 | 000,842,592 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG9\avgam.exe
PRC - [2009/07/17 16:25:20 | 000,842,816 | ---- | M] (DigitalPersona, Inc.) -- C:\Program Files (x86)\DigitalPersona\Bin\DpAgent.exe
PRC - [2009/07/17 16:25:20 | 000,322,624 | ---- | M] (DigitalPersona, Inc.) -- C:\Program Files (x86)\DigitalPersona\Bin\DpHostW.exe
PRC - [2008/11/09 15:48:14 | 000,602,392 | ---- | M] (Yahoo! Inc.) -- C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe


========== Modules (No Company Name) ==========

MOD - [2012/08/02 23:10:07 | 009,465,032 | ---- | M] () -- C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_270.dll
MOD - [2012/02/16 09:40:41 | 001,911,768 | ---- | M] () -- C:\Program Files (x86)\Mozilla Firefox\mozjs.dll
MOD - [2011/06/24 22:56:36 | 000,087,328 | ---- | M] () -- C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
MOD - [2011/06/24 22:56:14 | 001,241,888 | ---- | M] () -- C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
MOD - [2009/12/14 14:31:56 | 000,077,824 | ---- | M] () -- C:\Program Files (x86)\AVG\AVG9\Identity Protection\Agent\Bin\boost_log-vc71-mt-1_32.dll
MOD - [2009/12/14 14:31:56 | 000,057,344 | ---- | M] () -- C:\Program Files (x86)\AVG\AVG9\Identity Protection\Agent\Bin\boost_thread-vc71-mt-1_32.dll
MOD - [2009/11/10 16:39:24 | 000,929,792 | ---- | M] () -- C:\Program Files (x86)\Yahoo!\Messenger\yui.dll


========== Win32 Services (SafeList) ==========

SRV:64bit: - [2011/05/13 18:58:10 | 000,030,520 | ---- | M] (Hewlett-Packard Company) [Auto | Running] -- C:\Windows\SysNative\hpservice.exe -- (hpsrv)
SRV:64bit: - [2010/03/23 14:53:06 | 000,247,808 | ---- | M] (IDT, Inc.) [Auto | Running] -- C:\Windows\SysNative\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_960c1f056a541068\stacsv64.exe -- (STacSV)
SRV:64bit: - [2009/12/21 11:28:47 | 000,016,896 | ---- | M] (LSI Corporation) [Auto | Running] -- C:\Program Files\LSI SoftModem\agr64svc.exe -- (AgereModemAudio)
SRV:64bit: - [2009/07/13 20:41:27 | 001,011,712 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV:64bit: - [2009/03/02 18:42:58 | 000,089,600 | ---- | M] (Andrea Electronics Corporation) [Auto | Running] -- C:\Windows\SysNative\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_960c1f056a541068\AESTSr64.exe -- (AESTFilters)
SRV - [2012/08/02 23:10:11 | 000,250,056 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2010/11/25 03:05:30 | 002,331,544 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files (x86)\AVG\AVG9\avgfws9.exe -- (avgfws9)
SRV - [2010/07/21 08:13:46 | 000,921,952 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files (x86)\AVG\AVG9\avgemc.exe -- (avg9emc)
SRV - [2010/06/22 09:54:11 | 000,308,136 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe -- (avg9wd)
SRV - [2010/06/22 09:54:07 | 005,897,808 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files (x86)\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe -- (AVGIDSAgent)
SRV - [2010/04/24 20:58:44 | 000,655,624 | ---- | M] (Acresso Software Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe -- (FLEXnet Licensing Service)
SRV - [2010/03/23 14:53:06 | 000,247,808 | ---- | M] (IDT, Inc.) [Auto | Running] -- C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_960c1f056a541068\STacSV64.exe -- (STacSV)
SRV - [2010/03/18 13:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2009/07/17 16:25:20 | 000,322,624 | ---- | M] (DigitalPersona, Inc.) [Auto | Running] -- C:\Program Files (x86)\DigitalPersona\Bin\DpHostW.exe -- (DpHost)
SRV - [2009/06/10 16:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)
SRV - [2009/03/02 18:42:58 | 000,089,600 | ---- | M] (Andrea Electronics Corporation) [Auto | Running] -- C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_960c1f056a541068\AESTSr64.exe -- (AESTFilters)
SRV - [2008/11/09 15:48:14 | 000,602,392 | ---- | M] (Yahoo! Inc.) [Auto | Running] -- C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe -- (YahooAUService)


========== Driver Services (SafeList) ==========

DRV:64bit: - [2011/09/13 13:14:27 | 000,035,664 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | System | Running] -- C:\Windows\SysNative\drivers\avgmfx64.sys -- (AvgMfx64)
DRV:64bit: - [2011/05/13 18:58:16 | 000,030,008 | ---- | M] (Hewlett-Packard Company) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\hpdskflt.sys -- (hpdskflt)
DRV:64bit: - [2011/05/13 18:57:58 | 000,043,320 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Accelerometer.sys -- (Accelerometer)
DRV:64bit: - [2011/05/13 04:21:04 | 000,177,640 | ---- | M] (MCCI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\ssadmdm.sys -- (ssadmdm)
DRV:64bit: - [2011/05/13 04:21:02 | 000,157,672 | ---- | M] (MCCI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\ssadbus.sys -- (ssadbus)
DRV:64bit: - [2011/05/13 04:21:02 | 000,036,328 | ---- | M] (Google Inc) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\ssadadb.sys -- (androidusb)
DRV:64bit: - [2011/05/13 04:21:02 | 000,016,872 | ---- | M] (MCCI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\ssadmdfl.sys -- (ssadmdfl)
DRV:64bit: - [2011/05/10 08:06:08 | 000,051,712 | ---- | M] (Apple, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\usbaapl64.sys -- (USBAAPL64)
DRV:64bit: - [2011/05/05 09:45:36 | 000,317,520 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\avgtdia.sys -- (AvgTdiA)
DRV:64bit: - [2011/03/11 01:41:12 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/03/11 01:41:12 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2010/11/20 08:33:35 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2010/11/20 06:07:05 | 000,059,392 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2010/11/20 04:37:42 | 000,109,056 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\sdbus.sys -- (sdbus)
DRV:64bit: - [2010/06/22 09:54:09 | 000,027,216 | ---- | M] (AVG Technologies CZ, s.r.o. ) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\AVGIDSwa.sys -- (AVGIDSErHrw7a)
DRV:64bit: - [2010/06/22 09:54:05 | 000,269,904 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\avgldx64.sys -- (AvgLdx64)
DRV:64bit: - [2010/06/08 11:18:16 | 000,140,712 | ---- | M] (JMicron Technology Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\jmcr.sys -- (JMCR)
DRV:64bit: - [2010/06/08 11:16:20 | 003,060,800 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\BCMWL664.SYS -- (BCM43XX)
DRV:64bit: - [2010/03/23 14:53:06 | 000,505,344 | ---- | M] (IDT, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\stwrt64.sys -- (STHDA)
DRV:64bit: - [2010/03/05 10:19:08 | 000,056,008 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\avgrkx64.sys -- (AvgRkx64)
DRV:64bit: - [2009/12/21 11:30:14 | 000,139,264 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\IntcHdmi.sys -- (IntcHdmiAddService)
DRV:64bit: - [2009/12/21 11:30:12 | 007,369,600 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\igdkmd64.sys -- (igfx)
DRV:64bit: - [2009/12/21 11:29:39 | 000,239,152 | ---- | M] (Alps Electric Co., Ltd.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Apfiltr.sys -- (ApfiltrService)
DRV:64bit: - [2009/12/21 11:28:47 | 001,208,320 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\agrsm64.sys -- (AgereSoftModem)
DRV:64bit: - [2009/12/14 14:31:47 | 000,029,976 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\avgfwd6a.sys -- (Avgfwfd)
DRV:64bit: - [2009/07/13 20:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 20:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 20:47:48 | 000,023,104 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\Windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
DRV:64bit: - [2009/07/13 20:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/06/10 15:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 15:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 15:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 15:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV:64bit: - [2009/05/20 15:09:00 | 000,070,656 | ---- | M] (ENE TECHNOLOGY INC.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\enecir.sys -- (enecir)
DRV:64bit: - [2009/05/18 13:17:08 | 000,034,152 | ---- | M] (GEAR Software Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\GEARAspiWDM.sys -- (GEARAspiWDM)
DRV:64bit: - [2009/04/29 09:48:32 | 000,018,432 | ---- | M] (Hewlett-Packard Development Company, L.P.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\HpqKbFiltr.sys -- (HpqKbFiltr)
DRV:64bit: - [2009/03/01 23:05:32 | 000,187,392 | ---- | M] (Realtek Corporation ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Rt64win7.sys -- (RTL8167)
DRV:64bit: - [2007/05/14 17:06:18 | 000,027,520 | ---- | M] (Research In Motion Limited) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\RimUsb_AMD64.sys -- (RimUsb)
DRV - [2010/06/22 09:54:09 | 000,132,688 | ---- | M] (AVG Technologies CZ, s.r.o. ) [Kernel | On_Demand | Running] -- C:\Program Files (x86)\AVG\AVG9\Identity Protection\Agent\Driver\Platform_WIN764\AVGIDSDriver.sys -- (AVGIDSDriverw7a)
DRV - [2010/06/22 09:54:09 | 000,035,920 | ---- | M] (AVG Technologies CZ, s.r.o. ) [Kernel | On_Demand | Running] -- C:\Program Files (x86)\AVG\AVG9\Identity Protection\Agent\Driver\Platform_WIN764\AVGIDSFilter.sys -- (AVGIDSFilterw7a)
DRV - [2009/07/13 20:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE:64bit: - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...ms}&FORM=IE8SRC
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...ms}&FORM=IE8SRC

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = http://www.msn.com/
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-us
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 05 87 0C 8F 17 7D CB 01 [binary data]
IE - HKCU\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...rc=IE-SearchBox
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local

========== FireFox ==========

FF - prefs.js..browser.search.defaultenginename: "Bing"
FF - prefs.js..browser.search.defaulturl: "http://www.bing.com/...TDF&PC=VUZE&q="
FF - prefs.js..browser.search.param.yahoo-fr: "chrf-ytbm"
FF - prefs.js..browser.search.param.yahoo-fr-cjkt: "chrf-ytbm"
FF - prefs.js..browser.search.param.yahoo-type: "${8}"
FF - prefs.js..browser.search.selectedEngine: "Google"
FF - prefs.js..browser.search.useDBForOrder: true
FF - prefs.js..extensions.enabledItems: {DCBD1271-D228-4082-9FBC-36D9B7660B03}:1.1.9.1
FF - prefs.js..keyword.URL: "http://www.bing.com/...TDF&PC=VUZE&q="


FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_11_3_300_270.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_270.dll ()
FF - HKLM\Software\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\Windows\system32\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\MozillaPlugins\@messenger.yahoo.com/YahooMessengerStatePlugin;version=1.0.0.6: C:\Program Files (x86)\Yahoo!\Shared\npYState.dll (Yahoo! Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\4.1.10111.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 10.0.2\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2012/05/20 00:56:52 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 10.0.2\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins [2012/05/27 09:24:19 | 000,000,000 | ---D | M]
FF - HKEY_CURRENT_USER\software\mozilla\Firefox\Extensions\\[email protected]: C:\Program Files (x86)\DigitalPersona\Bin\firefoxext [2009/12/14 14:13:53 | 000,000,000 | ---D | M]

[2009/12/14 14:41:53 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Robert\AppData\Roaming\Mozilla\Extensions
[2012/07/01 18:30:17 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Robert\AppData\Roaming\Mozilla\Firefox\Profiles\47kmf12p.default\extensions
[2012/07/01 18:30:17 | 000,000,000 | ---D | M] (Forecastfox) -- C:\Users\Robert\AppData\Roaming\Mozilla\Firefox\Profiles\47kmf12p.default\extensions\{0538E3E3-7E9B-4d49-8831-A227C80A7AD3}
[2010/04/25 16:35:33 | 000,001,832 | ---- | M] () -- C:\Users\Robert\AppData\Roaming\Mozilla\Firefox\Profiles\47kmf12p.default\searchplugins\bing.xml
[2012/03/01 14:10:35 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\extensions
[2010/09/22 15:18:09 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\extensions\{AB2CE124-6272-4b12-94A9-7303C7397BD1}
[2012/02/16 09:40:42 | 000,134,104 | ---- | M] (Mozilla Foundation) -- C:\Program Files (x86)\mozilla firefox\components\browsercomps.dll
[2012/03/21 03:04:30 | 000,002,252 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\bing.xml
[2012/03/21 03:04:30 | 000,002,040 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\twitter.xml

O1 HOSTS File: ([2009/06/10 16:00:26 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O2:64bit: - BHO: (DigitalPersona Personal Extension) - {395610AE-C624-4f58-B89E-23733EA00F9A} - C:\Program Files\DigitalPersona\Bin\DpOtsPluginIe8.dll (DigitalPersona, Inc.)
O2:64bit: - BHO: (AVG Safe Search) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG9\avgssiea.dll (AVG Technologies CZ, s.r.o.)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (DigitalPersona Personal Extension) - {395610AE-C624-4f58-B89E-23733EA00F9A} - C:\Program Files (x86)\DigitalPersona\Bin\DpOtsPluginIe8.dll (DigitalPersona, Inc.)
O2 - BHO: (AVG Safe Search) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG9\avgssie.dll (AVG Technologies CZ, s.r.o.)
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe (IDT, Inc.)
O4 - HKLM..\Run: [AVG9_TRAY] C:\Program Files (x86)\AVG\AVG9\avgtray.exe (AVG Technologies CZ, s.r.o.)
O4 - HKLM..\Run: [DpAgent] C:\Program Files (x86)\DigitalPersona\Bin\DpAgent.exe (DigitalPersona, Inc.)
O4 - HKCU..\Run: [CPN Notifier] C:\Program Files (x86)\Lock Poker\PokerNotifier.exe File not found
O4 - HKCU..\Run: [Messenger (Yahoo!)] C:\Program Files (x86)\Yahoo!\Messenger\YahooMessenger.exe (Yahoo! Inc.)
O4 - HKCU..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized File not found
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O10:64bit: - NameSpace_Catalog5\Catalog_Entries64\000000000009 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000009 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 69.24.222.33 69.24.208.2
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{D5B2B455-17AF-4CB8-9B7B-4709D56844D2}: DhcpNameServer = 67.142.175.10 67.142.175.11
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{E70792A2-7218-4151-8345-18A9A71C4F3A}: DhcpNameServer = 69.24.222.33 69.24.208.2
O18:64bit: - Protocol\Handler\linkscanner {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG9\avgppa.dll (AVG Technologies CZ, s.r.o.)
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18 - Protocol\Handler\linkscanner {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG9\avgpp.dll (AVG Technologies CZ, s.r.o.)
O20:64bit: - AppInit_DLLs: (avgrssta.dll) - C:\Windows\SysNative\avgrssta.dll (AVG Technologies CZ, s.r.o.)
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (userinit.exe) - C:\Windows\SysWow64\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========


========== Files - Modified Within 30 Days ==========

[2012/08/05 15:58:06 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
[2012/08/05 15:55:17 | 103,057,728 | ---- | M] () -- C:\Windows\SysNative\drivers\Avg\incavi.avm
[2012/08/05 15:29:22 | 000,014,832 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2012/08/05 15:29:22 | 000,014,832 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2012/08/05 15:21:05 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2012/08/05 15:20:55 | 3144,908,800 | -HS- | M] () -- C:\hiberfil.sys
[2012/08/02 14:57:38 | 000,025,721 | ---- | M] () -- C:\Users\Robert\Desktop\jokercard2008.jpeg
[2012/07/23 16:00:52 | 000,011,418 | ---- | M] () -- C:\Users\Robert\Desktop\EE Course Sequence 688 2009.pdf
[2012/07/23 15:56:09 | 000,011,470 | ---- | M] () -- C:\Users\Robert\Desktop\EE Course Sequence 493 2009.pdf

========== Files Created - No Company Name ==========

[2012/08/02 14:57:23 | 000,025,721 | ---- | C] () -- C:\Users\Robert\Desktop\jokercard2008.jpeg
[2012/07/23 16:00:52 | 000,011,418 | ---- | C] () -- C:\Users\Robert\Desktop\EE Course Sequence 688 2009.pdf
[2012/07/23 15:56:09 | 000,011,470 | ---- | C] () -- C:\Users\Robert\Desktop\EE Course Sequence 493 2009.pdf
[2011/09/07 13:20:24 | 000,074,752 | ---- | C] () -- C:\Windows\SysWow64\ff_vfw.dll
[2010/12/19 04:26:51 | 000,001,854 | ---- | C] () -- C:\Users\Robert\AppData\Roaming\GhostObjGAFix.xml
[2010/09/23 17:41:45 | 000,010,240 | ---- | C] () -- C:\Users\Robert\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2009/12/26 16:34:48 | 000,000,056 | -H-- | C] () -- C:\ProgramData\ezsidmv.dat

========== LOP Check ==========

[2010/01/06 00:32:54 | 000,000,000 | ---D | M] -- C:\Users\Robert\AppData\Roaming\acccore
[2009/12/14 14:50:44 | 000,000,000 | ---D | M] -- C:\Users\Robert\AppData\Roaming\AVG9
[2010/04/24 21:50:52 | 000,000,000 | ---D | M] -- C:\Users\Robert\AppData\Roaming\Azureus
[2009/12/14 14:23:04 | 000,000,000 | ---D | M] -- C:\Users\Robert\AppData\Roaming\DigitalPersona
[2010/01/31 20:36:06 | 000,000,000 | ---D | M] -- C:\Users\Robert\AppData\Roaming\DriverCure
[2012/01/17 00:52:53 | 000,000,000 | ---D | M] -- C:\Users\Robert\AppData\Roaming\go
[2009/12/14 14:11:12 | 000,000,000 | ---D | M] -- C:\Users\Robert\AppData\Roaming\{8126D2ED-1984-4573-9D57-97637E10C716}
[2010/08/03 11:28:00 | 000,000,338 | ---- | M] () -- C:\Windows\Tasks\Install_NSS.job
[2011/09/28 21:42:52 | 000,032,554 | ---- | M] () -- C:\Windows\Tasks\SCHEDLGU.TXT

========== Purity Check ==========



========== Alternate Data Streams ==========

@Alternate Data Stream - 81 bytes -> C:\Program Files (x86)\Lock Poker:MID

< End of report >
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#2
Gammo

Gammo

    Trusted Helper

  • Malware Removal
  • 2,299 posts
Hello and welcome to Geekstogo!

We apologize for the delay in responding to your request for help.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

If you haven't done so yet, please go to Malware and Spyware Cleaning Guide and follow the steps instructed there. If you have already done this, we still need a new log to see what has changed since you originally posted your problem.

We need to create an OTL Report
Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Check the box that says Scan All Users.
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic.

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.
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