[itsleet]

Hi, I just bought a refurbrished computer, and it's really nice, but i just got a random BSOD while browsing the web on google chrome. This is the message i got after i rebooted

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFF680002FAAA8
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: FFFFF80002BD68D5
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\080612-36176-01.dmp
C:\Windows\Temp\WER-41293-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Does anyone know what this means?

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itsleet
Please do the following so I can look at the complete BSOD info.

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program

[rshaffer61]

itsleet
Please do the following so I can look at the complete BSOD info.

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program

[itsleet]

itsleet
Please do the following so I can look at the complete BSOD info.

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program

Wow, thanks for the quick response! Here you go..

==================================================
Dump File : 080612-36176-01.dmp
Crash Time : 8/6/2012 11:36:01 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff680`002faaa8
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02bd68d5
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Crash Address : ntoskrnl.exe+80640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080612-36176-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,048
==================================================

[rshaffer61]

OK thank you for the quick response. Here is a explanation of the error you are getting.

0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Typically due to a bad driver, or faulty or incompatible hardware or software. Technically, this error condition means that a kernel-mode process or driver tried to access a memory location to which it did not have permission, or at a kernel Interrupt ReQuest Level (IRQL) that was too high. (A kernel-mode process can access only other processes that have an IRQL lower than, or equal to, its own.)

So the most obvious question is did you recently update any drivers on your system?

[itsleet]

OK thnak you for the quick response. Here is a explanation of the error you are getting.

0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Typically due to a bad driver, or faulty or incompatible hardware or software. Technically, this error condition means that a kernel-mode process or driver tried to access a memory location to which it did not have permission, or at a kernel Interrupt ReQuest Level (IRQL) that was too high. (A kernel-mode process can access only other processes that have an IRQL lower than, or equal to, its own.)

So the most obvious question is did you recently update any drivers on your system?

Well I bought the computer from Kijiji, and it was wiped before i bought it. So all of the drivers have been installed recently, but I wasn't the one to install any of them

[rshaffer61]

OK not a problem we can check that in the next couple of steps. BTW no need to quote since you are responding directly to my last post. If there is something in particular in the post you need explained just copy and past that part.



Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop.com
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

Best Regards

[itsleet]

I'm getting this issue once i press the 'Create Account' button >.<

PC Pitstop Error
We're sorry. An error occurred processing the page you requested.

If you have questions, please visit our support forums at http://forums.pcpitstop.com.

[rshaffer61]

Hmm ok they must be having a issue. You are using Internet Explorer correct?

[itsleet]

Yes I am

[rshaffer61]

OK we can use something else to check.
Try the following and post the requested log.

Download Autoruns from the link in my signature below:

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to known location like your Desktop.
7: Attach to your next reply.

[itsleet]

Here you are good sir

edit: oops..i didnt click the attatch button. coming..

Edited by itsleet, 06 August 2012 - 10:19 AM.

[itsleet]

This is it!

Attached Files

•  AutoRuns.txt   27.1KB   130 downloads

[itsleet]

I just got another bluescreen

==================================================
Dump File : 080612-36176-01.dmp
Crash Time : 8/6/2012 11:36:01 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff680`002faaa8
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02bd68d5
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Crash Address : ntoskrnl.exe+80640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080612-36176-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,048
==================================================

[rshaffer61]

OK Autoruns are good so no problem there. Now please do the following.

Tutorial for running chkdsk in Vista\Win 7 located HERE.

[itsleet]

Okay, done! Wow that took a long time lol! is there a log or something you want from that?