Posted 29 April 2012 - 02:34 AM
Please download FarbarServiceScanner and run it on the computer with the issue.
http://download.blee.../farbar/FSS.exe
Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.
Please download MINITOOLBOX and run it.
http://download.blee...MiniToolBox.exe
Checkmark following boxes:
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)
Click Go and post the result.
This post has been edited by rockmilk: 29 April 2012 - 02:36 AM[/size][/size][/i]
Here are the logs from my test results:
Farbar Service Scanner Version: 06-08-2012
Ran by sandra (administrator) on 08-08-2012 at 13:09:31
Running from "D:\"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.
NetBt Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open NetBt registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open NetBt registry key. The service key does not exist.
Connection Status:
==============
Attempt to access Local Host IP returned error: Localhost is blocked: Other errors
There is no connection to network.
Attempt to access Google IP returned error: Other errors
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo IP returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors
Windows Firewall:
=============
sharedaccess Service is not running. Checking service configuration:
The start type of sharedaccess service is OK.
The ImagePath of sharedaccess service is OK.
The ServiceDll of sharedaccess service is OK.
Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0
System Restore:
============
System Restore Disabled Policy:
========================
Security Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Windows Update:
============
Windows Autoupdate Disabled Policy:
============================
File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
ATTENTION!=====> C:\WINDOWS\system32\Drivers\netbt.sys FILE IS MISSING AND SHOULD BE RESTORED.
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit
Extra List:
=======
Gpc(6) IPSec(4) PSched(7) Tcpip(3)
0x080000000400000001000000020000000300000008000000050000000600000007000000
IpSec Tag value is correct.
**** End of log ****
MiniToolBox by Farbar Version: 23-07-2012
Ran by sandra (administrator) on 08-08-2012 at 13:15:00
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
========================= IE Proxy Settings: ==============================
Proxy is not enabled.
No Proxy Server is set.
Hosts file not detected in the default directory
========================= IP Configuration: ================================
Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC = Local Area Connection (Disconnected)
Dell Wireless 1397 WLAN Mini-Card = try1 (Connected)
# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip
# Interface IP Configuration for "try1"
set address name="try1" source=dhcp
set dns name="try1" source=dhcp register=PRIMARY
set wins name="try1" source=dhcp
popd
# End of interface IP configuration
Windows IP Configuration
Host Name . . . . . . . . . . . . : D7Z3JQK1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter try1:
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-26-5E-34-82-8F
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: UnKnown
Address: 127.0.0.1
Ping request could not find host google.com. Please check the name and try again.
Server: UnKnown
Address: 127.0.0.1
Ping request could not find host yahoo.com. Please check the name and try again.
Server: UnKnown
Address: 127.0.0.1
Ping request could not find host bleepingcomputer.com. Please check the name and try again.
Pinging ø˜ with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Ping statistics for :
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 26 5e 34 82 8f ...... Dell Wireless 1397 WLAN Mini-Card
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 10003 1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================
Catalog5 01 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 02 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
========================= Event log errors: ===============================
Application errors:
==================
Error: (08/08/2012 00:45:51 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10044)
Error: (08/08/2012 00:45:49 PM) (Source: UpdateLinkSuggestorService) (User: )
Description: Downloading xml file failure.An exception occurred during a WebClient request.
Error: (08/07/2012 05:52:56 PM) (Source: UpdateLinkSuggestorService) (User: )
Description: Downloading xml file failure.An exception occurred during a WebClient request.
Error: (08/07/2012 05:52:56 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10044)
Error: (08/07/2012 05:51:01 PM) (Source: Windows Search Service) (User: )
Description: The update cannot be started because the content sources cannot be accessed. Fix the errors and try the update again.
Context: Application, SystemIndex Catalog
Error: (08/07/2012 05:47:39 PM) (Source: UpdateLinkSuggestorService) (User: )
Description: Downloading xml file failure.The remote name could not be resolved: 'cdn.linksuggestor.com'
Error: (08/07/2012 05:39:10 PM) (Source: Windows Search Service) (User: )
Description: The update cannot be started because the content sources cannot be accessed. Fix the errors and try the update again.
Context: Application, SystemIndex Catalog
Error: (08/07/2012 05:35:15 PM) (Source: UpdateLinkSuggestorService) (User: )
Description: Downloading xml file failure.The remote name could not be resolved: 'cdn.linksuggestor.com'
Error: (08/07/2012 04:53:55 PM) (Source: UpdateLinkSuggestorService) (User: )
Description: Downloading xml file failure.The remote name could not be resolved: 'cdn.linksuggestor.com'
Error: (08/07/2012 04:34:56 PM) (Source: UpdateLinkSuggestorService) (User: )
Description: Downloading xml file failure.The remote name could not be resolved: 'cdn.linksuggestor.com'
System errors:
=============
Error: (08/08/2012 00:56:05 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
New Signature Version:
Previous Signature Version: 1.131.1573.0
Update Source: %NT AUTHORITY59
Update Stage: 4.0.1526.00
Source Path: 4.0.1526.01
Signature Type: %NT AUTHORITY602
Update Type: %NT AUTHORITY604
User: NT AUTHORITY\SYSTEM
Current Engine Version: %NT AUTHORITY605
Previous Engine Version: %NT AUTHORITY606
Error code: %NT AUTHORITY607
Error description: %NT AUTHORITY608
Error: (08/08/2012 00:47:16 PM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall/Internet Connection Sharing (ICS) service terminated with the following error:
%%10047
Error: (08/08/2012 00:47:16 PM) (Source: Service Control Manager) (User: )
Description: The Lxcccustomerconnect service terminated with the following error:
%%126
Error: (08/08/2012 00:47:16 PM) (Source: Service Control Manager) (User: )
Description: The Vds service terminated with the following error:
%%126
Error: (08/08/2012 00:47:16 PM) (Source: Service Control Manager) (User: )
Description: The ATIBTCAP service terminated with the following error:
%%126
Error: (08/08/2012 00:47:16 PM) (Source: Service Control Manager) (User: )
Description: The SNTIE service terminated with the following error:
%%126
Error: (08/08/2012 00:47:16 PM) (Source: Service Control Manager) (User: )
Description: The S117nd5 service terminated with the following error:
%%126
Error: (08/08/2012 00:47:16 PM) (Source: Service Control Manager) (User: )
Description: The Keriomailserver service terminated with the following error:
%%126
Error: (08/08/2012 00:47:16 PM) (Source: Service Control Manager) (User: )
Description: The Avgarcln service terminated with the following error:
%%126
Error: (08/08/2012 00:47:16 PM) (Source: Service Control Manager) (User: )
Description: The Ps2 service terminated with the following error:
%%126
Microsoft Office Sessions:
=========================
Error: (08/08/2012 00:45:51 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10044)
Error: (08/08/2012 00:45:49 PM) (Source: UpdateLinkSuggestorService)(User: )
Description: Downloading xml file failure.An exception occurred during a WebClient request.
Error: (08/07/2012 05:52:56 PM) (Source: UpdateLinkSuggestorService)(User: )
Description: Downloading xml file failure.An exception occurred during a WebClient request.
Error: (08/07/2012 05:52:56 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10044)
Error: (08/07/2012 05:51:01 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog
Error: (08/07/2012 05:47:39 PM) (Source: UpdateLinkSuggestorService)(User: )
Description: Downloading xml file failure.The remote name could not be resolved: 'cdn.linksuggestor.com'
Error: (08/07/2012 05:39:10 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog
Error: (08/07/2012 05:35:15 PM) (Source: UpdateLinkSuggestorService)(User: )
Description: Downloading xml file failure.The remote name could not be resolved: 'cdn.linksuggestor.com'
Error: (08/07/2012 04:53:55 PM) (Source: UpdateLinkSuggestorService)(User: )
Description: Downloading xml file failure.The remote name could not be resolved: 'cdn.linksuggestor.com'
Error: (08/07/2012 04:34:56 PM) (Source: UpdateLinkSuggestorService)(User: )
Description: Downloading xml file failure.The remote name could not be resolved: 'cdn.linksuggestor.com'
=========================== Installed Programs ============================
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Adobe AIR (Version: 1.0.4990)
Adobe AIR (Version: 1.0.8.4990)
Adobe Flash Player 10 ActiveX (Version: 10.3.181.26)
Adobe Flash Player 10 Plugin (Version: 10.1.85.3)
Adobe Reader 9 (Version: 9.0.0)
Advanced Audio FX Engine (Version: 1.12.05)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
Battery Meter (Version: 0.0.0.7C)
Bonjour (Version: 3.0.0.10)
CapsLKNotify (Version: 0.1.0.1)
Choice Guard (Version: 1.2.87.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Dell Box.net Launcher (Version: 1.0.0)
Dell Support Center (Support Software) (Version: 2.2.09085)
Dell System Restore (Version: 2.00.0000)
Dell Touchpad (Version: 12.2.8.0)
Dell Video Chat (Version: 6.0 (6567))
Dell Webcam Central (Version: 1.03.04)
Dell Wireless WLAN Card Utility (Version: 5.10.38.30)
EMSC (Version: 0.0.0.10)
Function Keys (Version: 0.1.0.3)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.115)
Integrated Webcam Driver (1.02.02.0403) (Version: 1.02.02.0403)
Intel® Graphics Media Accelerator Driver
iTunes (Version: 10.5.3.3)
Java Auto Updater (Version: 2.0.6.1)
Java 6 Update 30 (Version: 6.0.300)
Junk Mail filter update (Version: 14.0.8050.1202)
Link Suggestor (Version: 1.0.0)
Live! Cam Avatar Creator (Version: 4.6.2919.1)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Search Enhancement Pack (Version: 3.0.126.0)
Microsoft Security Client (Version: 4.0.1526.0)
Microsoft Security Essentials (Version: 4.0.1526.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Works (Version: 9.7.0621)
MobileMe Control Panel (Version: 3.1.8.0)
MSVCRT (Version: 14.0.1468.721)
MSXML 6.0 Parser (KB927977) (Version: 6.00.3890.0)
QuickTime (Version: 7.71.80.42)
Realtek High Definition Audio Driver
Safari (Version: 5.34.52.7)
Segoe UI (Version: 14.0.4327.805)
Skype™ 5.5 (Version: 5.5.113)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB973874) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676-v2) (Version: 2)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951618-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WebFldrs XP (Version: 9.50.7523)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8050.1202)
Windows Live Communications Platform (Version: 14.0.8050.1202)
Windows Live Essentials (Version: 14.0.8050.1202)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mail (Version: 14.0.8050.1202)
Windows Live Messenger (Version: 14.0.8050.1202)
Windows Live Photo Gallery (Version: 14.0.8051.1204)
Windows Live Sync (Version: 14.0.8050.1202)
Windows Live Toolbar (Version: 14.0.8052.1208)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8050.1202)
Windows Media Format Runtime
Windows Presentation Foundation (Version: 3.0.6920.0)
Windows Search 4.0 (Version: 04.00.6001.503)
Windows Vista Upgrade Advisor (Version: 1.0.4)
WinRAR archiver
WSED (Version: 0.1.0.10)
XML Paper Specification Shared Components Pack 1.0
Yontoo 1.10.02 (Version: 1.10.02)
========================= Devices: ================================
Name: Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC
Description: Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Realtek Semiconductor Corp.
Service: RTLE8023xp
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
========================= Memory info: ===================================
Percentage of memory in use: 40%
Total physical RAM: 1014.36 MB
Available physical RAM: 605.8 MB
Total Pagefile: 2442.54 MB
Available Pagefile: 1979.09 MB
Total Virtual: 2047.88 MB
Available Virtual: 1975.05 MB
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:101.98 GB) (Free:63.51 GB) NTFS
2 Drive d: () (Removable) (Total:3.74 GB) (Free:3.71 GB) FAT32
========================= Users: ========================================
User accounts for \\D7Z3JQK1
Administrator emre yusuf Guest
HelpAssistant sandra SUPPORT_388945a0
**** End of log ****