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Cannot connect to internet

Started by jakesparrow , Aug 08 2012 12:40 PM

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#1
jakesparrow
Posted 08 August 2012 - 12:40 PM

jakesparrow

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Okay so I've been trying to fix my laptops connection to the internet for quite some time now with no luck. It connects fine to the wireless router, diagnostic says nothing wrong with it but no browser can open any webpage. No idea what is wrong or what to try next. I will include a diagnostic results text in my next response.

*EDIT: Also, I apologize if this is in the wrong forum

Edited by jakesparrow, 08 August 2012 - 12:46 PM.

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#2
jakesparrow
Posted 08 August 2012 - 12:45 PM

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Windows IP Configuration

Host Name . . . . . . . . . . . . : Jaketron
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter connection1:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® Wireless WiFi Link 4965AGN
Physical Address. . . . . . . . . : 00-21-5C-2C-3F-25
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::2c91:cd93:a6db:6c2e%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.163(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, November 24, 1871 6:33:48 PM
Lease Expires . . . . . . . . . . : Monday, September 03, 2007 1:02:03 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1E-33-50-E2-41
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{07DC2E0A-DFCC-4139-9A3D-0B91D393EC3B}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{CD684C5C-F8E2-4158-8C42-D8C3DF7E7E83}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2436:3352:3f57:ff5c(Preferred)
Link-local IPv6 Address . . . . . : fe80::2436:3352:3f57:ff5c%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
===========================================================================
Interface List
13 ...00 21 5c 2c 3f 25 ...... Intel® Wireless WiFi Link 4965AGN
11 ...00 1e 33 50 e2 41 ...... Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
1 ........................... Software Loopback Interface 1
12 ...00 00 00 00 00 00 00 e0 isatap.{07DC2E0A-DFCC-4139-9A3D-0B91D393EC3B}
14 ...00 00 00 00 00 00 00 e0 isatap.{CD684C5C-F8E2-4158-8C42-D8C3DF7E7E83}
10 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.163 30
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.163 286
192.168.0.163 255.255.255.255 On-link 192.168.0.163 286
192.168.0.255 255.255.255.255 On-link 192.168.0.163 286
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.163 286
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.163 286
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
10 18 ::/0 On-link
1 306 ::1/128 On-link
10 18 2001::/32 On-link
10 266 2001:0:4137:9e76:2436:3352:3f57:ff5c/128
On-link
13 286 fe80::/64 On-link
10 266 fe80::/64 On-link
10 266 fe80::2436:3352:3f57:ff5c/128
On-link
13 286 fe80::2c91:cd93:a6db:6c2e/128
On-link
1 306 ff00::/8 On-link
10 266 ff00::/8 On-link
13 286 ff00::/8 On-link
===========================================================================
Persistent Routes:
None


Pinging Jaketron [127.0.0.1] with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Ping request could not find host google.com. Please check the name and try again.


Image Name PID Services
========================= ======== ============================================
System Idle Process 0 N/A
System 4 N/A
smss.exe 560 N/A
csrss.exe 696 N/A
wininit.exe 732 N/A
csrss.exe 752 N/A
winlogon.exe 788 N/A
services.exe 832 N/A
lsass.exe 844 KeyIso, SamSs
lsm.exe 852 N/A
svchost.exe 996 DcomLaunch, PlugPlay
PresentationFontCache.exe 436 FontCache3.0.0.0
svchost.exe 672 RpcSs
vsserv.exe 1048 VSSERV
svchost.exe 1112 AudioSrv, Dhcp, Eventlog, lmhosts, wscsvc
svchost.exe 1144 AudioEndpointBuilder, EMDMgmt, Netman,
PcaSvc, SysMain, TabletInputService,
TrkWks, UxSms, WdiSystemHost, Wlansvc,
WPDBusEnum, wudfsvc
svchost.exe 1156 AeLookupSvc, Appinfo, BITS, EapHost, gpsvc,
IKEEXT, iphlpsvc, LanmanServer, MMCSS,
ProfSvc, RasMan, Schedule, seclogon, SENS,
ShellHWDetection, Themes, Winmgmt, wuauserv
audiodg.exe 1376 N/A
SLsvc.exe 1424 slsvc
svchost.exe 1480 EventSystem, fdPHost, FDResPub,
LanmanWorkstation, netprofm, nsi, SSDPSRV,
SstpSvc, upnphost, W32Time, wcncsvc
wisptis.exe 1668 N/A
TabTip.exe 1684 N/A
svchost.exe 1692 CryptSvc, Dnscache, KtmRm, NlaSvc, TapiSrv,
TermService
wlanext.exe 1972 N/A
spoolsv.exe 1128 Spooler
svchost.exe 1368 BFE, DPS, MpsSvc
svchost.exe 2112 Akamai
CFSvcs.exe 2216 ConfigFree Service
EvtEng.exe 2308 EvtEng
mxtask.exe 2372 Fix-It Task Manager
MotoConnectService.exe 2568 MotoConnect Service
pinger.exe 2612 pinger
svchost.exe 2628 PolicyAgent
RegSrvc.exe 2648 RegSrvc
svchost.exe 2668 stisvc
swupdtmr.exe 2736 Swupdtmr
Wacom_Tablet.exe 2788 TabletServiceWacom
TNaviSrv.exe 2848 TNaviSrv
TODDSrv.exe 2908 TODDSrv
TosCoSrv.exe 2928 TosCoSrv
TosBtSrv.exe 3016 TOSHIBA Bluetooth Service
TosIPCSrv.exe 3028 TOSHIBA SMART Log Service
ULCDRSvr.exe 3068 UleadBurningHelper
ToolbarUpdaterService.exe 1872 Updater Service for StartNow Toolbar
updatesrv.exe 2212 Updatesrv
svchost.exe 1504 WerSvc
SearchIndexer.exe 2580 WSearch
WUDFHost.exe 3416 N/A
taskeng.exe 3560 N/A
MXTask2.exe 2708 N/A
wisptis.exe 2800 N/A
TabTip.exe 2008 N/A
dwm.exe 2484 N/A
bdagent.exe 3300 N/A
TabTip32.exe 2200 N/A
explorer.exe 3788 N/A
Wacom_TabletUser.exe 3592 N/A
Wacom_Tablet.exe 3604 N/A
MotoConnect.exe 2088 N/A
taskeng.exe 2700 N/A
pchooklaunch64.exe 4192 N/A
pchooklaunch32.exe 4220 N/A
SynTPEnh.exe 4564 N/A
igfxtray.exe 4576 N/A
hkcmd.exe 4600 N/A
igfxpers.exe 4616 N/A
TPwrMain.exe 4628 N/A
SmoothView.exe 4668 N/A
TCrdMain.exe 4676 N/A
updaterstartuputility.exe 4708 N/A
RAVCpl64.exe 4732 N/A
TOSCDSPD.exe 4752 N/A
mbamgui.exe 4996 N/A
wmpnscfg.exe 4324 N/A
wmpnetwk.exe 4888 WMPNetworkSvc
igfxsrvc.exe 4884 N/A
mbamservice.exe 5488 MBAMService
SBAMSvc.exe 5508 SBAMSvc
SynTPHelper.exe 5136 N/A
wuauclt.exe 6244 N/A
InputPersonalization.exe 6776 N/A
cmd.exe 2716 N/A
tasklist.exe 11128 N/A
WmiPrvSE.exe 10332 N/A
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#3
rockmilk
Posted 08 August 2012 - 01:01 PM

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:welcome:

Please download FarbarServiceScanner and run it on the computer with the issue.


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please Attach the log to your reply.

Please download MINITOOLBOX and run it.

Checkmark following boxes:


Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and Attach the result.
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#4
jakesparrow
Posted 08 August 2012 - 01:37 PM

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Okay ran tests and attached files

Attached Files


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#5
rockmilk
Posted 08 August 2012 - 02:03 PM

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Uninstall the program below. When you have gotten the internet back then reinstall.

BitDefender Total Security 2011 (Version: 14.0.26)


RErun minitool box and check the boxes that read Reset internet explorer proxy settings and reset firefox proxy settings hit the go button then reboot.


Disable the IP Helper service:

1. Hold the Windows key and type R, enter "services.msc" (without the quotes) and press Enter

2. Scroll down to the IP Helper service, right click on it and select Properties
3. In the dropdown box that says "Automatic" or "Manual", set it to Disabled and then click on "Apply"
4. Then click on "Stop" to stop the service from running in the current session.
5. Click OK to exit the dialog

Open Elevated Command Prompt Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.Now type or copy and paste the commands below one at a time hitting enter after each.

ipconfig /flushdns

netsh int ipv4 reset reset.log


nbtstat -R

nbtstat -RR

netsh winsock reset catalog

Exit



Open your device manager hit the start button then right click on computer then select properties then select device manager.

In device manager, click the View menu and select Show hidden devices

Then hit view again and select devices by connection.



Then scroll down right click and uninstall the drivers listed below,dont worry these will be reinstalled upon reboot by windows.



Ancillary Function Driver for Winsock
Net BT
Http
Net Io Legacy Support Driver
Tcp/ip Protical Driver
Tcp/ip Registry Compatibility
NSI proxy Service

Each of these files will request a reboot after uninstall wait until the last one to reboot.



Go here and download the internet repair tool then run it as admin and then check all boxes hit GO. After that then reboot and see below.
http://majorgeeks.co...3f942b034a8b48c


Please Disable/uncheck Ipv6

Hit start
Control Panel
NetWork & Sharing Center
Manage Network Connections
Right Click Your Connection
Select Properties
Un-Check Ipv6
Select ok

Now reboot and check your issue.

Edited by rockmilk, 08 August 2012 - 02:04 PM.

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#6
jakesparrow
Posted 08 August 2012 - 06:26 PM

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Wow, worked like a charm. Thank you very, very much for your advice, nothing else worked!
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#7
rockmilk
Posted 08 August 2012 - 06:33 PM

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Glad to be of service and thank you for the feedback Might I suggest that you switch to Avast.
http://files.avast.c...virus_setup.exe

Happy surfing. :)

Edit:

Also finally to keep your machine running smoothly Run updated once a week or at least twice a month scans with superantispyware and malwarebytes.Run the quick scans offered by both programs just make sure to update prior to each scan also after you use them make sure and disable them from startup because the free versions do not offer realtime protection.

http://www.malwareby.../mbam-setup.exe
http://cdn.superanti...AntiSpyware.exe

Edited by rockmilk, 08 August 2012 - 06:39 PM.

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#8
rockmilk
Posted 08 August 2012 - 06:42 PM

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One more thing you might want to update to service pack 2.
http://www.microsoft...s.aspx?id=17669
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#9
jakesparrow
Posted 08 August 2012 - 07:03 PM

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Will do, thank you, I hope I don't run into this issue again
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