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BSOD in Windows 7 post Hitman Pro Run [Solved]


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#1
sada_wce53

sada_wce53

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Hi,

I am new to this Forum and browsed the existing topics here.... happy to see the smileys at the end of the topics...

Hope i could also post one...so here is my problem...

I had Malware bytes trial version and it detected some problems with svchost.sys but it didnt removed.

So i have installed Hitman Pro (May be it was my bad time)....and ran it also detected the same problem and asked to restart....and then I crased my machine,,,it didnt started then...

The machine gives BSOD STOP : 0X0000007B and closes....

I tried CHKDSK it gives... MFT corrupted....

machine details as follows :

Make : DELL
OS : Windows 7 64 bit
I don't have installation disk, but i can open the System recovery options. (Command prompt)

Please Please help !
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#2
Crag_Hack

Crag_Hack

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Hello and welcome to the Geeks to Go Virus, Spyware & Malware Removal forum. My name is Josh and I will be helping you remove your infection. I am only human not superman - I can make errors but will do my best to help you as best I can so we can solve your problems. If you have since resolved the original problem you were having, I would appreciate you letting me know. Please include a clear description of the problems you're having along with any steps you may have performed so far if you haven't already.

Some of the following instructions to begin the malware removal process can be hard to follow - let me know if you have any questions. Please read all of my responses through at least once before attempting to follow the procedures described. I would recommend printing them out, if you can, as you can check off each step as you complete it. Also please do not attempt any disinfection procedures without my instruction as things can go wrong that way or lengthen the time it takes to disinfect your computer. Also please follow your topic to conclusion or your system may not be completely clean, and it will be more vulnerable to future infections.

Throughout our interactions I will be using canned speeches. These are premade speeches for different scenarios we will encounter. If you find errors like bad links in my canned speeches please let me know so I can fix them.

Please copy and paste all logs into your reply. Do not attach logs to a post unless I tell you to or if they don't fit in the post.

One more thing - please refrain from using your computer until it is disinfected unless you absolutely have to (unless you are following my disinfection procedures) - if you do have to use your computer please disconnect it from the Internet - that way the current malware cannot propagate further infections.

I will get back to you soon with further instructions. Expect no more than 36 hours between your post and my response unless World War 3 breaks out and I will need at most 48 hours for initial analysis of your OTL log. Good luck! After 4 days if a topic is not replied to we assume it has been abandoned and it is closed.
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#3
Crag_Hack

Crag_Hack

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Hello sada_wce53. The first step is to run a scan using a special program called FRST. Download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select English as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.[/list]
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#4
sada_wce53

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Hi CRAG_HACK....

Thank you for the reply and the clear instrcutions.....here is the log from FRST

Scan result of Farbar Recovery Scan Tool Version: 08-08-2012 02
Ran by SYSTEM at 10-08-2012 14:20:10
Running from F:\
Windows 7 Home Premium Service Pack 1 (X64) OS Language: English(US)
The current controlset is ControlSet001

========================== Registry (Whitelisted) =============

HKLM\...\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe [168216 2011-04-19] (Intel Corporation)
HKLM\...\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe [392472 2011-04-19] (Intel Corporation)
HKLM\...\Run: [Persistence] C:\Windows\system32\igfxpers.exe [416024 2011-04-19] (Intel Corporation)
HKLM\...\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe [525312 2011-01-25] (IDT, Inc.)
HKLM\...\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe [609144 2011-04-12] (Alps Electric Co., Ltd.)
HKLM\...\Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe [3668336 2011-03-24] (Dell Inc.)
HKLM\...\Run: [IntelTBRunOnce] wscript.exe //b //nologo "C:\Program Files\Intel\TurboBoost\RunTBGadgetOnce.vbs" [4526 2010-11-29] ()
HKLM\...\Run: [IntelPAN] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel PAN Tray [1935120 2011-09-15] (Intel® Corporation)
HKLM\...\Run: [BTMTrayAgent] rundll32.exe "C:\Program Files (x86)\Intel\Bluetooth\btmshell.dll",TrayApp [10365952 2011-05-19] (Intel Corporation)
HKLM\...\Run: [DellStage] "C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\start.umj" --startup [207845 2011-04-29] ()
HKLM-x32\...\Run: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2 [503942 2011-04-13] (Creative Technology Ltd)
HKLM-x32\...\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe [283160 2010-11-06] (Intel Corporation)
HKLM-x32\...\Run: [Dell Registration] C:\Program Files (x86)\System Registration\prodreg.exe /boot [4165440 2011-08-04] (Dell, Inc.)
HKLM-x32\...\Run: [] [x]
HKLM-x32\...\Run: [RoxWatchTray] "c:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe" [240112 2010-11-25] (Sonic Solutions)
HKLM-x32\...\Run: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe" [514544 2010-11-17] ()
HKLM-x32\...\Run: [NeroLauncher] C:\Program Files (x86)\Nero\SyncUP\NeroLauncher.exe 900 [75064 2011-07-07] ()
HKLM-x32\...\Run: [Dell DataSafe Online] C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe [1117528 2010-08-25] (Dell, Inc.)
HKLM-x32\...\Run: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume [439568 2010-05-10] (Microsoft Corporation)
HKLM-x32\...\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe" [35736 2010-11-15] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [932288 2010-11-15] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey [1658440 2011-03-12] (McAfee, Inc.)
HKLM-x32\...\Run: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup [2825741 2011-04-29] ()
HKLM-x32\...\RunOnce: [RPlauncher] "C:\Program Files (x86)\Dell DataSafe Local Backup\RpLauncher.exe" [228576 2010-08-11] (SoftThinks)
HKLM-x32\...\RunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe [163040 2010-08-11] (Softthinks)
HKLM-x32\...\RunOnce: [DSUpdateLauncher] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe" /NOCONSOLE /D="C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate" /RUNAS "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe" [161088 2010-07-21] ()
Winlogon\Notify\igfxcui: igfxdev.dll (Intel Corporation)

==================== Services (Whitelisted) ======

2 Bluetooth Device Monitor; "C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe" [921664 2011-05-19] (Intel Corporation)
3 Bluetooth Media Service; "C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe" [1335360 2011-05-19] (Intel Corporation)
2 Bluetooth OBEX Service; "C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe" [995392 2011-05-19] (Intel Corporation)
2 BTHSSecurityMgr; "C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe" [134928 2011-06-03] (Intel® Corporation)
2 DellDigitalDelivery; "C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe" [162816 2011-10-26] (Dell Products, LP.)
3 McAWFwk; C:\PROGRA~1\mcafee\msc\mcawfwk.exe [224704 2011-03-08] (McAfee, Inc.)
2 McMPFSvc; "C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe" /McCoreSvc [249936 2011-01-27] (McAfee, Inc.)
2 mcmscsvc; "C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [249936 2011-01-27] (McAfee, Inc.)
2 McNaiAnn; "C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [249936 2011-01-27] (McAfee, Inc.)
2 McNASvc; "C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [249936 2011-01-27] (McAfee, Inc.)
3 McODS; "C:\Program Files\mcafee\VirusScan\mcods.exe" [501768 2011-03-17] (McAfee, Inc.)
2 McOobeSv; "C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [249936 2011-01-27] (McAfee, Inc.)
2 McProxy; "C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [249936 2011-01-27] (McAfee, Inc.)
2 McShield; "C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe" [197960 2011-03-13] (McAfee, Inc.)
2 mfefire; "C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe" [208272 2011-03-13] (McAfee, Inc.)
2 mfevtp; "C:\Windows\system32\mfevtps.exe" [158832 2011-03-13] (McAfee, Inc.)
2 MSK80Service; "C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe" /McCoreSvc [249936 2011-01-27] (McAfee, Inc.)
3 MyWiFiDHCPDNS; C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [340240 2011-09-15] ()
2 RoxWatch12; "C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe" [219632 2010-11-25] (Sonic Solutions)
3 stllssvr; "C:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe" [74392 2010-11-08] (MicroVision Development, Inc.)
2 UNS; "C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe" [2655768 2010-10-05] (Intel Corporation)

========================== Drivers (Whitelisted) =============

3 cfwids; C:\Windows\System32\Drivers\cfwids.sys [65128 2011-03-13] (McAfee, Inc.)
3 iBtFltCoex; C:\Windows\System32\Drivers\iBtFltCoex.sys [59904 2011-07-19] (Intel Corporation)
3 mfeapfk; C:\Windows\System32\Drivers\mfeapfk.sys [156792 2011-03-13] (McAfee, Inc.)
3 mfeavfk; C:\Windows\System32\Drivers\mfeavfk.sys [227856 2011-03-13] (McAfee, Inc.)
3 mfefirek; C:\Windows\System32\Drivers\mfefirek.sys [481376 2011-03-13] (McAfee, Inc.)
0 mfehidk; C:\Windows\System32\Drivers\mfehidk.sys [639216 2011-03-13] (McAfee, Inc.)
1 mfenlfk; C:\Windows\System32\Drivers\mfenlfk.sys [75672 2011-03-13] (McAfee, Inc.)
3 mferkdet; C:\Windows\System32\Drivers\mferkdet.sys [98728 2011-03-13] (McAfee, Inc.)
0 mfewfpk; C:\Windows\System32\Drivers\mfewfpk.sys [281928 2011-03-13] (McAfee, Inc.)

========================== NetSvcs (Whitelisted) ===========


============ One Month Created Files and Folders ==============

2012-08-10 14:19 - 2012-08-10 14:20 - 00000000 ____D C:\FRST
2012-08-09 08:41 - 2012-08-09 08:41 - 00024576 ____A C:\Windows\BCD_Backup
2012-08-09 08:41 - 2012-08-09 08:41 - 00021504 __ASH C:\Windows\BCD_Backup.LOG
2012-08-07 10:39 - 2012-08-07 11:00 - 00000000 ____D C:\Windows\SMINST

============ 3 Months Modified Files ========================

2012-08-09 08:41 - 2012-08-09 08:41 - 00024576 ____A C:\Windows\BCD_Backup
2012-08-09 08:41 - 2012-08-09 08:41 - 00021504 __ASH C:\Windows\BCD_Backup.LOG


========================= Known DLLs (Whitelisted) ============


========================= Bamital & volsnap Check ============

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

TDL4: custom:26000022 <===== ATTENTION!

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK

========================= Memory info ======================

Percentage of memory in use: 14%
Total physical RAM: 6050.05 MB
Available physical RAM: 5195.11 MB
Total Pagefile: 6048.25 MB
Available Pagefile: 5191.43 MB
Total Virtual: 8192 MB
Available Virtual: 8191.89 MB

======================= Partitions =========================

1 Drive c: (OS) (Fixed) (Total:451.01 GB) (Free:432.15 GB) NTFS
3 Drive e: (Recovery) (Fixed) (Total:14.65 GB) (Free:5.78 GB) NTFS ==>[System with boot components (obtained from reading drive)]
4 Drive f: (COOL STORE) (Removable) (Total:0.9 GB) (Free:0.47 GB) FAT
6 Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 465 GB 0 B
Disk 1 No Media 0 B 0 B
Disk 2 Online 922 MB 0 B

Partitions of Disk 0:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 OEM 100 MB 1024 KB
Partition 2 Primary 14 GB 101 MB
Partition 3 Primary 451 GB 14 GB

==================================================================================

Disk: 0
Partition 1
Type : DE
Hidden: Yes
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 5 DELLUTILITY FAT Partition 100 MB Healthy Hidden

==================================================================================

Disk: 0
Partition 2
Type : 07
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 E Recovery NTFS Partition 14 GB Healthy

==================================================================================

Disk: 0
Partition 3
Type : 07
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 C OS NTFS Partition 451 GB Healthy

==================================================================================

Partitions of Disk 2:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
* Partition 1 Primary 922 MB 0 B

==================================================================================

Disk: 2
There is no partition selected.

There is no partition selected.
Please select a partition and try again.

==================================================================================

==========================================================

Last Boot: 2011-02-23 08:08

======================= End Of Log ==========================
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#5
Crag_Hack

Crag_Hack

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Hello sada_wce53. I finished looking at your FRST log. It looks clean. Also it appears as if Hitman Pro cleaned a bootkit off your computer but didn't reactivate the proper boot parition. We will now activate the right partition using a tool called ListParts by farbar. Please do the following:

Download ListParts64 to your USB flash drive.

  • Click Start and in the Search Programs and files box type Notepad.exe then hit Enter.
  • An empty Notepad file will open.
  • Copy and paste the contents of the quote box below into Notepad.

Disk=0 Partition=1 active


  • Click Format and ensure Wordwrap is unchecked.
  • Save as Fix.txt to the flash drive where ListParts is located.

Next

Boot your infected computer into Recovery Environment

  • Restart the computer and press F8 repeatedly until the Advanced Options Menu appears.
  • Select Repair your computer.
  • Select Language and click Next
  • Enter password (if necessary) and click OK, you should now see the screen below ...

Posted Image

  • Select the Command Prompt option.
  • A command window will open.
  • Type notepad then hit Enter.
  • Notepad will open.
  • Click File > Open then select Computer.
  • Note down the drive letter for your USB Drive.
  • Close Notepad.
[*]Back in the command window ....
  • Type e:/listparts64.exe and hit Enter (where e: is replaced by the drive letter for your USB drive)
  • ListParts will start to run.
  • Press the Fix button.
  • ListParts will process the script in Fix.txt
  • When finished please press the Scan button.
  • A log Result.txt will be saved to the flash drive.
[*]Close the command window.
[/list]
Now try booting your computer and see if you still get the BSOD. Then reports the results to me. Also post result.txt in your next post.

Things to see in your next post:
result.txt
computer status

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#6
sada_wce53

sada_wce53

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Thanks Crag_hack

I have ran the list par but now i am seeing the black screen..attached is the screen shot....

also find the result log of listpart...


ListParts by Farbar Version: 25-07-2012
Ran by SYSTEM (administrator) on 11-08-2012 at 11:23:09
Windows 7 (X64)
Running From: F:\
Language: 0409
************************************************************

========================= Memory info ======================

Percentage of memory in use: 13%
Total physical RAM: 6050.05 MB
Available physical RAM: 5247.21 MB
Total Pagefile: 6048.25 MB
Available Pagefile: 5235.67 MB
Total Virtual: 8192 MB
Available Virtual: 8191.91 MB

======================= Partitions =========================

1 Drive c: (OS) (Fixed) (Total:451.01 GB) (Free:432.15 GB) NTFS
3 Drive e: (Recovery) (Fixed) (Total:14.65 GB) (Free:5.78 GB) NTFS ==>[System with boot components (obtained from reading drive)]
4 Drive f: (COOL STORE) (Removable) (Total:0.9 GB) (Free:0.47 GB) FAT
6 Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.02 GB) NTFS

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 465 GB 0 B
Disk 1 No Media 0 B 0 B
Disk 2 Online 922 MB 0 B

Partitions of Disk 0:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 OEM 100 MB 1024 KB
Partition 2 Primary 14 GB 101 MB
Partition 3 Primary 451 GB 14 GB

======================================================================================================

Disk: 0
Partition 1
Type : DE
Hidden: Yes
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 5 DELLUTILITY FAT Partition 100 MB Healthy Hidden

======================================================================================================

Disk: 0
Partition 2
Type : 07
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 E Recovery NTFS Partition 14 GB Healthy

======================================================================================================

Disk: 0
Partition 3
Type : 07
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 C OS NTFS Partition 451 GB Healthy

======================================================================================================

Partitions of Disk 2:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
* Partition 1 Primary 922 MB 0 B

======================================================================================================

Disk: 2
There is no partition selected.

There is no partition selected.
Please select a partition and try again.

======================================================================================================

****** End Of Log ******

Attached Thumbnails

  • 08092012347.jpg

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#7
sada_wce53

sada_wce53

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Hey Crag_Hack,

I appriciate all your efforts....Actually i figured out that this is some OS problem and now that i have already formatted my machine. I have order the USB key from DELL and the OS is reinstalled...... it's all new PC :)

Thanks much !
  • 0

#8
Crag_Hack

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Glad to hear you worked things out. Do you need any more help? Have any outstanding issues? Let me know if you have any questions/problems.
Take Care,
Josh
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#9
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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