Can someone help me fix this issue. Please!
Thanks in advance
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Obviously they worked because you installed Win7 using one of them I'm sure.
I bought a copy of Windows 7 Home Premium Upgrade Family Pack|3 x PCs and installed it.
If they show up in bios then the issue is in Windows.
They DO show up in the BIOS
One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.
5. Go to Microsoft's site http://support.micro..._drive_problems and follow the steps.
6. Try the guide at this link http://support.microsoft.com/kb/982116
Thank's to Broni for the instructions
Are both optical drives IDE? Are they both connected via the same ribbon? If so are they set for Master and the other set for slave?
Do you have access to a known working drive to test the connection?
OK if a known working one still will not work, you have tried multiple ribbons with no success then I am suspecting the controller itself as being the issue. Just to make sure double check the connection to the motherboard and then boot into bios to see if it identifies either of the optical drives.
Are you saying with a known working drive it still would not work?
My brother-in-law swapped out a DVD READER with the DVD Read/Write to test that as well as a CD Reader and that didn't help.
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