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Gateway PC Can't Find The DVD Drives


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#61
Macboatmaster

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Well before I try an guide you through that one
did you run this one
http://www.intel.com...detect/graphics

to ascertain if the Intel update scan detects anything.

After that update for the driver that my colleague sent you, albeit it was Vista and that is why I said it may need to be installed in compatibility mode did the entry in device manager change at all for the mass storage device
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#62
moondog830

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here is the information found from running that 'detect/graphics' link you gave me

Product Detected Intel® G33/G31
Current Driver Installed 8.15.10.1749
Your driver is current.

I also ran rshaffer's link and still can't see the DVD's

can I ask a side question about this issue? since the PC can see the HD's (SATA cabled) would the chances that any DVD's I hook up using
SATA be better than what's going on with the IDE?

dog
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#63
rshaffer61

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can I ask a side question about this issue? since the PC can see the HD's (SATA cabled) would the chances that any DVD's I hook up using
SATA be better than what's going on with the IDE?

Yes at least then you would have a optical drive that works.
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#64
Macboatmaster

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The 1000$ question is - I think as I asked WHAT is now shown in device manager for the IDE ATA/ATAPI controller that was missing before
and are both devices still shown as other devices that were so before


so as I said it does have the G33 chipset and intel says it is up to date so there is no point in proceeding with the previous link for the update from intel
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#65
moondog830

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To answer the $1000 question ... what is shown in the Device Manager is exactly what was showing before ... The IDE ATA/ATAPI is still not showing up and the other 2 devices still have the yellow signs ... 'Mass Storage Controller' and 'PCI Simple Communications Controller' are still showing the yellow warning sign.

aaaargh!
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#66
Macboatmaster

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right click that mass storage controller, click uninstall.
Shut down and reboot
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#67
Macboatmaster

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I have posted separately rather than edit my last, so you do not miss it


Go back please to post 32
BIOS setup

Chipset Configuration
What please is available on that entry

and do you have an entry on one of the BIOS pages, under the Integrated Peripherals menu, is the IDE Function Setup, which includes the following:

On Chip IDE Channel 0
On Chip IDE Channel 1
IDE DMA transfer access
Serial ATA controller
IDE Prefetch mode


OR similar each having an option of enable or disable
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#68
moondog830

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uninstalled mass storage controller and rebooted and it's still the same

dog
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#69
Macboatmaster

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see my last please
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#70
moondog830

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These are the entries you asked for from the BIOS

Chipset Configuration
Memory Configuration
PCI Express Configuration

PCI Latency Timer <32>
HPET <Disable>



Peripheral Configuration
Audio
High Definition Audio Codec
High Definition Front Panel Audio
On-board LAN
Onboard 1394
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#71
rshaffer61

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Chipset Configuration

Go into this one and post the options that show there please.
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#72
moondog830

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Below the title are the only 4 things I see as the options or am
I supposed to try to click on each one and tell you what are there?

Chipset Configuration

Memory Configuration
PCI Express Configuration

PCI Latency Timer <32>
HPET <Disable>

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#73
Macboatmaster

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Try this one please
Peripheral Configuration
what is there
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#74
moondog830

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Peripheral Configuration

Audio
High Definition Audio Codec
High Definition Front Panel Audio
On-board LAN
Onboard 1394

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#75
Macboatmaster

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On start, run type
msinfo32
click OK
On that windows that opens send me please the details against the entry BIOS version date


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