Gateway PC Can't Find The DVD Drives
#31
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Posted 16 August 2012 - 07:59 PM
#32
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Posted 16 August 2012 - 08:23 PM
across the top 'menu' bar are the following
Main | Advanced | Security | Power | Boot | Exit
Under Advanced are the following
Boot Configuration
Peripheral Configuration
Drive Configuration
Event Log Configuration
Video Configuration
Fan Control
Hardware Monitoring
Chipset Configuration
USB Configuration
it was under Peripheral Configuration that I found that last post.
dog
Main | Advanced | Security | Power | Boot | Exit
Under Advanced are the following
Boot Configuration
Peripheral Configuration
Drive Configuration
Event Log Configuration
Video Configuration
Fan Control
Hardware Monitoring
Chipset Configuration
USB Configuration
it was under Peripheral Configuration that I found that last post.
dog
#33
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Posted 16 August 2012 - 08:47 PM
Drive Configuration
#34
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Posted 17 August 2012 - 11:04 AM
Under Drive Configuration
ATA/IDE Mode <Native>
Configure SATA as <RAID>
S.M.A.R.T. <Enable>
Detected SATA Device: WDC ....... HD
Detected SATA Device: MAXTOR .... HD
Primary Master Optiarc DVD RW A-ATAPI
Primary Slave Optiarc DVD RW A-ATAPI
Hard Disk Pre-Delay [2]
ATA/IDE Mode <Native>
Configure SATA as <RAID>
S.M.A.R.T. <Enable>
Detected SATA Device: WDC ....... HD
Detected SATA Device: MAXTOR .... HD
Primary Master Optiarc DVD RW A-ATAPI
Primary Slave Optiarc DVD RW A-ATAPI
Hard Disk Pre-Delay [2]
#35
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Posted 17 August 2012 - 11:08 AM
Quote
ATA/IDE Mode <Native>
If you highlight this and click Enter does it give you any options?
#36
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Posted 17 August 2012 - 11:15 AM
It does not allow me to even highlight it ... the only ones that are highlightable (changeable) are
Configure SATA as
S.M.A.R.T.
Hard Dis Pre-Delay
Configure SATA as
S.M.A.R.T.
Hard Dis Pre-Delay
#37
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Posted 17 August 2012 - 11:18 AM
OK that won't help. The optical drives are being seen so that throws a wrench into it. That would suggest either a cable or a drive(s) issue.
#38
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Posted 17 August 2012 - 11:31 AM
I guess I could get a few more cables ... could this be a BIOS issue or no because it can see the drives?
dog
dog
#39
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Posted 17 August 2012 - 11:33 AM
I doubt it is a bios issue.
#40
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Posted 17 August 2012 - 11:34 AM
To save me reading all of the 38 posts on the topic - are the drives seen in Computer.
If not are they seen in device manager.
I have now read that they are not shown in computer
However I do not think you ever clarified if they were shown in device manager.
The advice was that if they were, right click, click uninstall and reboot and you said that did not work
HOWEVER ARE they shown in Device Manager
If not are they seen in device manager.
I have now read that they are not shown in computer
However I do not think you ever clarified if they were shown in device manager.
The advice was that if they were, right click, click uninstall and reboot and you said that did not work
HOWEVER ARE they shown in Device Manager
#41
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Posted 17 August 2012 - 11:38 AM
Post 5
Tried all the cdrom fixes with no resolution.
Post 13:
Quote
they do not show up in My Computer
Tried all the cdrom fixes with no resolution.
Post 13:
Quote
My brother-in-law swapped out a DVD READER with the DVD Read/Write to test that as well as a CD Reader and that didn't help.
#42
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Posted 17 August 2012 - 11:39 AM
Post 24:
Quote
did as you advised and set one as Master and one as Slave ... still no joy.
#43
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Posted 17 August 2012 - 11:40 AM
Macboatmaster, on 17 August 2012 - 11:34 AM, said:
To save me reading all of the 38 posts on the topic - are the drives seen in Computer.
If not are they seen in device manager.
I have now read that they are not shown in computer
However I do not think you ever clarified if they were shown in device manager.
The advice was that if they were, right click, click uninstall and reboot and you said that did not work
HOWEVER ARE they shown in Device Manager
If not are they seen in device manager.
I have now read that they are not shown in computer
However I do not think you ever clarified if they were shown in device manager.
The advice was that if they were, right click, click uninstall and reboot and you said that did not work
HOWEVER ARE they shown in Device Manager
They are shown in the BIOS, They are not shown in MyComputer and they do NOT show up in Device Manager
dog
#44
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Posted 17 August 2012 - 11:43 AM
Ok There is no need to quote my post back to me
Please only do so if you wish to highlight something.
Run this please
http://support.micro..._problems/en-us
I have just read most of the topic and I think you may have already run this fix.
However please run it again and if it does not work send me a screenshot pleas of device manager, including click view tab and click show hidden devices.
screenshot is with device manager open
key prt scrn key
in programs, accessories, open paint
click edit
click paste
click file
click save as
SAVE AS JPEG
not bitmap to which paint defaults
on reply use full editor and attach the screenshot
Please only do so if you wish to highlight something.
Run this please
http://support.micro..._problems/en-us
I have just read most of the topic and I think you may have already run this fix.
However please run it again and if it does not work send me a screenshot pleas of device manager, including click view tab and click show hidden devices.
screenshot is with device manager open
key prt scrn key
in programs, accessories, open paint
click edit
click paste
click file
click save as
SAVE AS JPEG
not bitmap to which paint defaults
on reply use full editor and attach the screenshot
#45
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Posted 17 August 2012 - 11:45 AM
Also remember there was a known working optical drive tried and still nothing worked Mac. I would lean more toward the controller but they are identified in the bios so the controller has to be working.
