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Switching to full screen on you tube


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#1
Liverpoolfc8

Liverpoolfc8

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Hello,
so I have three computers in my laptops, one desktop and two laptops one of which is new. the old laptop and old PC have had a problem on you tube over the past few days. Basically when I press full screen the screen goes blank (either white or black) and then goes really slow!
Same thing happens if i try and stream movies/programmes on tvlinks and other streaming sites.
Help!
p.s the newest laptops fine
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#2
zep516

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Hi Liverpoolfc8,

Try this exercise:

Right click on the video, click on settings. Uncheck the box, where says hardware acceleration. See if that has any results for you.

Joe :)
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#3
Liverpoolfc8

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hey, i've googled it and tried that. hasn't worked. any other suggestions?
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#4
zep516

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Hi,

Could you follow the exercise below, to me it sounds like a possible driver issue for the video card, kind of weird it occurs across 2 computers though. How long have you had that issue, did it suddenly occur on both older computers? Lets do the thing below on one of the older computers and post the results please.


Please download MiniToolBox http://download.blee...MiniToolBox.exe and run it.

Checkmark following boxes:

  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
  • List Devices (Only Problems)

Joe :)

Click Go and post the result.

Edited by zep516, 11 August 2012 - 08:00 AM.

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#5
Liverpoolfc8

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Hey joe,


MiniToolBox by Farbar Version: 23-07-2012
Ran by Compaq_Owner (administrator) on 11-08-2012 at 23:31:26
Microsoft Windows XP Home Edition Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/11/2012 04:09:04 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 222906

Error: (08/11/2012 04:09:04 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 222906

Error: (08/11/2012 04:09:04 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/11/2012 04:08:24 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 182859

Error: (08/11/2012 04:08:24 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 182859

Error: (08/11/2012 04:08:24 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/11/2012 04:08:08 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 167484

Error: (08/11/2012 04:08:08 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 167484

Error: (08/11/2012 04:08:08 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/11/2012 04:07:53 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 151859


System errors:
=============
Error: (08/09/2012 10:56:37 PM) (Source: Windows Update Agent) (User: )
Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.

Error: (08/07/2012 04:25:21 PM) (Source: Windows Update Agent) (User: )
Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.

Error: (08/07/2012 04:25:16 PM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.0.5 on the
Network Card with network address 0016ECB48442.

Error: (08/07/2012 04:13:59 PM) (Source: Windows Update Agent) (User: )
Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.

Error: (08/03/2012 05:34:52 PM) (Source: Windows Update Agent) (User: )
Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.

Error: (08/01/2012 09:34:13 AM) (Source: Windows Update Agent) (User: )
Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.

Error: (07/30/2012 07:28:14 AM) (Source: Windows Update Agent) (User: )
Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.

Error: (07/30/2012 07:26:58 AM) (Source: Microsoft Antimalware) (User: )
Description: %60 has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.

Signatures Attempted: %24

Error Code: 0x80070003

Error description: The system cannot find the path specified.

Signature version: 1.131.901.0;1.131.901.0

Engine version: %600

Error: (07/28/2012 10:54:55 PM) (Source: Windows Update Agent) (User: )
Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.

Error: (07/26/2012 06:35:18 PM) (Source: Windows Update Agent) (User: )
Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.


Microsoft Office Sessions:
=========================
Error: (08/11/2012 04:09:04 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 222906

Error: (08/11/2012 04:09:04 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 222906

Error: (08/11/2012 04:09:04 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/11/2012 04:08:24 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 182859

Error: (08/11/2012 04:08:24 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 182859

Error: (08/11/2012 04:08:24 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/11/2012 04:08:08 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 167484

Error: (08/11/2012 04:08:08 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 167484

Error: (08/11/2012 04:08:08 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/11/2012 04:07:53 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 151859


=========================== Installed Programs ============================

Adobe Reader 7.0.5 (Version: 7.0.5)
Apple Application Support (Version: 2.1.9)
Apple Mobile Device Support (Version: 5.2.0.6)
Apple Software Update (Version: 2.1.3.127)
Ask Toolbar (Version: 1.15.4.0)
Ask Toolbar Updater (Version: 1.2.2.23821)
Bonjour (Version: 3.0.0.10)
Creative ZEN MX Documentation
Customer Experience Enhancement (Version: Customer Experience Enhancement -1.0.0.1680)
Destinations (Version: 70.0.170.000)
DeviceManagementQFolder (Version: 1.00.0000)
DivX Setup (Version: 2.1.2.2)
Enhanced Multimedia Keyboard Solution
FrostWire 4.20.7 (Version: 4.20.7.0)
FrostWire 5.3.4 (Version: 5.3.4.0)
Google Chrome (Version: 21.0.1180.75)
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
HP Boot Optimizer (Version: 3.0.0)
HP DVD Play 2.1
HP Imaging Device Functions 7.0 (Version: 7.0)
HP Software Update (Version: 3.0.7.014)
HPPhotoSmartExpress (Version: 70.0.170.000)
HpSdpAppCoreApp (Version: 3.00.0000)
Internet Services (Version: FE UI-1.0.0.1680)
iTunes (Version: 10.6.3.25)
J2SE Runtime Environment 5.0 Update 5 (Version: 1.5.0.50)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 21 (Version: 6.0.210)
Junk Mail filter update (Version: 14.0.8117.416)
Messenger Plus! Live (Version: 4.90.0.392)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft Security Client (Version: 4.0.1526.0)
Microsoft Security Essentials (Version: 4.0.1526.0)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Works (Version: 08.04.0623)
MobileMe Control Panel (Version: 3.1.8.0)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6 Service Pack 2 (KB973686) (Version: 6.20.2003.0)
Norton Security Scan (Version: 2.7.3.34)
NVIDIA Drivers
PC-Doctor 5 for Windows (Version: 5.00.3462.03)
PowerCinema
Python 2.2 pywin32 extensions (build 203)
QuickTime (Version: 7.72.80.56)
Realtek High Definition Audio Driver
Recuva (Version: 1.42)
Remote Mouse version 1.09 (Version: 1.09)
Safari (Version: 5.34.57.2)
Segoe UI (Version: 14.0.4327.805)
Sky Broadband (Version: 1.0.0)
Sky Broadband Browser Branding (Version: 1.0.0)
Sonic Express Labeler (Version: 2.1.0)
Sonic MyDVD Plus (Version: 6.2.0)
Sonic RecordNow Audio (Version: 2.0.6)
Sonic RecordNow Copy (Version: 2.0.6)
Sonic RecordNow Data (Version: 2.0.6)
Sonic Update Manager (Version: 3.0.0)
Unload (Version: 7.0.0)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB912945) (Version: 1)
Update for Windows XP (KB914882) (Version: 1)
Update for Windows XP (KB925720) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB961503) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
WebFldrs XP (Version: 9.50.7523)
Windows Imaging Component (Version: 3.0.0.0)
Windows Installer 3.1 (KB893803)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Family Safety (Version: 14.0.8118.427)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8117.0416)
Windows Media Format 11 runtime
Windows Media Player 10
Windows XP Hotfix - KB873339 (Version: 20041117.092459)
Windows XP Hotfix - KB883667 (Version: 20040812.104354)
Windows XP Hotfix - KB885250 (Version: 20050118.202711)
Windows XP Hotfix - KB885835 (Version: 20041027.181713)
Windows XP Hotfix - KB885836 (Version: 20041028.173203)
Windows XP Hotfix - KB887472 (Version: 20041014.162858)
Windows XP Hotfix - KB887742 (Version: 20041103.095002)
Windows XP Hotfix - KB888113 (Version: 20041116.131036)
Windows XP Hotfix - KB888239 (Version: 20041124.162528)
Windows XP Hotfix - KB890175 (Version: 20041201.233338)
Windows XP Hotfix - KB891781 (Version: 20050110.165439)
Windows XP Hotfix - KB892050 (Version: 3)
Windows XP Hotfix - KB893066 (Version: 1)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 72%
Total physical RAM: 1023.36 MB
Available physical RAM: 280.46 MB
Total Pagefile: 2459.09 MB
Available Pagefile: 1734.85 MB
Total Virtual: 2047.88 MB
Available Virtual: 1977.95 MB

========================= Partitions: =====================================

1 Drive c: (PRESARIO) (Fixed) (Total:143.44 GB) (Free:36.95 GB) NTFS
2 Drive d: (PRESARIO_RP) (Fixed) (Total:5.59 GB) (Free:0.6 GB) FAT32

========================= Users: ========================================

User accounts for \\YOUR-C94F920E24

Administrator Compaq_Owner Guest
HelpAssistant SUPPORT_388945a0 SUPPORT_fddfa904


**** End of log ****






thanks,
Nina
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#6
Liverpoolfc8

Liverpoolfc8

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hello?
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#7
zep516

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Hello,

Sorry for delay here, first off your computer is somewhat outdated Service pack 2, Java, Abode, there's a P2P Program on here too Frostwire that's a magnet for Malware. Your event log shows you're having an issue up dating the computer with windows up dates, so there is a lot going on here just reviewing a small log. Can you visit the windows up date page an install all up dates including Service Pack 3 for XP for a start.

Joe
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#8
Liverpoolfc8

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Hey,
so sorry to sound stupid, but I typed in windows update in google? anyway it said cannot update as need to use internet explorer, i'm using Chrome.
I updated using the small icon next to the time on the botton right hand corner if that helps?
Nina
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#9
zep516

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Yes you will need to use Internet Explorer on the windows up date page, windows up date Icon should be in your Start Menu or control panel, visit the page and it will scan your computer, Let us know what errors you get if any.

Joe
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