New member needing help!
So about a month ago I broke my lap top trying to repair hardware problems.
It was a packard bell,It had an on/off button sunken into it and also the mains entry port? thingy was sunken in.. Took it to bits as could'nt start or charge it.. Bad move, its now in pieces in the bin...
Im using my desk top at the moment (has its own problems, hope to sort later!)and need help to fix a second hand acer lap top we have been given since I destroyed our own.
Its an acer travelmate 2490 and has XP Pro on it, and was given to us by a voluntry organisation that my partner helps 2 days aweek.
It was 1 of about 5 they had and was used by anyone who wanted to use it, staff, students, and the public.. It was not wiped before we were given it.
When its turned on you have to press control, alt and delete to get to a log on page, then press OK with no password entered to get on it.
I tried to put flash player so we could browse youtube etc. but was told we needed to be loged on as administrator.
Was given a password that seemed to work but still could'nt get admin privilages.
Didnt bother taking it any further at the time as was not a major issue.
Since then its got a fake file recovery virus. Tried to download several maleware removal tools but cant run them as no admin privilages!
It seems to have gotten worse and now the only thing thats on the desk top is internet explorer, everything else has disapeared.
I tried several things to get on as administrator so could download a anti virus prog but to no avail.
I've downloaded dban on to my desk top, put it on disc and tried to wipe the laptop clean with it but it wont run! When you click the start menu of the laptop theres nothing there, all files and progs seem to have gone..
How do i get to log on as admin to try and remove the virus?
Or how do I get to wipe it clean and start again?
Hope your still reading!! Thankyou