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unable to get online


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#16
rshaffer61

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OK sorry I should have explained it better. I will break it down so it makes sense for you as I know how confusing it can be.

Please go to Malware and Spyware Cleaning Guide...
HERE....

Here he said first to go to the malware guide forum

That will help you clean up 80 percent of all problems by yourself. If at the end of the process you are still having difficulty (and you may not be) follow the instructions and start a new topic
here


Here he says if you still can't get a resolution following the steps in the guide to start a new topic in the malware forum.


post the OTListIt2 and Rooter logs ...
The "Topic Title" should contain the name of the infection that you are having a problem with...Use the "Topic Description" to include more details. This will help you get faster responses as some people are more familiar with certain infections....

This one he explains to post the OTL log, and rooter logs in your new malware topic. He explains how to get a faster response from the malware techs.


Now no where in his instructions does he say to post the OTL log in this topic as it is not used here. Besides the part you posted is only a fraction of the complete log you would need to post in the malware topic.
Again I do apologize for not clarifying my instructions better for you. Hopefully this is a better explanation to the steps we need you to take first before we can continue in this topic. ;)
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#17
btrfly55

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Again, the OTL showed NO INFecTIONS only the problem with the system 32...Should I proceed to doing the fanbar and minitoolbox?
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#18
rshaffer61

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Are you a malware tech?
I'm confused on why you are saying there is no infection. Did you start the malware topic and include the OTL log?
If you try the other two programs I cannot guarantee what happens as I have never used them.
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#19
rshaffer61

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OK I'm going to try and find the issue with not being able to get online.

Please Go to

1: START and the click on RUN
2: Type in devmgmt.msc
3: Click Enter


To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply
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#20
btrfly55

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Ok here it is:)

Attached Thumbnails

  • devvvv.jpg

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#21
rshaffer61

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OK your nic cards seem to be working correctly. Now if you would can you link me to the topic that you are talking about where Rockmilk suggested the two programs and what steps he instructed to do. :thumbsup:
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#22
btrfly55

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This was on the other person's post "win xp requiring network address"
Posted 29 April 2012 - 02:34 AM
Please download FarbarServiceScanner and run it on the computer with the issue.
http://download.blee.../farbar/FSS.exe

Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Please download MINITOOLBOX and run it.
http://download.blee...MiniToolBox.exe
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#23
rshaffer61

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OK I am hesitant to tell you to do this because it may do something you don't want. I'm going to give you some instructions to try.


In Microsoft Windows, you can use the command ipconfig /flushdns to flush the DNS resolver cache.
Go to Start and then to Run
Type in cmd and then right click on the command window and then click on Run As Administrator.click
At the command prompt type the following and click Enter:

C:>ipconfig /flushdns

Note the space between the g and the /

When done you should see the following:

Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
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#24
btrfly55

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What's the worst thing that can happen if I do this?
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#25
Macboatmaster

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rshaffer61
http://www.geekstogo...__fromsearch__1

post 7 to 11
rockmilk then referred back to happyrock`s advice.
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#26
rshaffer61

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Nothing it won't work. All you are doing is clearing the dns. It can't do any harm because it is already not connecting.
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#27
rshaffer61

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Umm please don't tell me you ran any of the registry fixes from the topic Rockmilk was assisting in?
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#28
Macboatmaster

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May I suggest that becuase we do not know what is shown in network connections, we do not know which network adaptor it is attempting to use.

It may be attempting to connected using the 1394 connection in which case it will not of course work

Can you go Control Panel and click Network Connections, - what extactly happens then, you say the page comes up blank

page comes up blank just like when i try to get network connections...


Do you mean Network Connections opens, but there is then nothing shown or what please
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#29
rshaffer61

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We could disable it temporarily and see if that resolves it.
:thumbsup:
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#30
btrfly55

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is the farbar a registry cleaner? I'm disconnecting the 1394 cable...
And Ron, U said U were "hesitant to tell me to do it as it might do something I don't like"?? I can live with being offline on this computer but don't want to mess if up for working:)
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