It should be disabled. - you do not use it.
Have you yet done the first of my suggestions
I am signing off so there is no rush from my point of view
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Mac is off for the night and I am not really sure what he is looking for.
3. Go start, in run type
when that opens
It should be on the system summary page, click edit, click select all, click edit, click copy, minimise that window, then open a word document and right click on the blank document and click paste, save the doument.
Now go back to that first window, that you minimised
on the left pane click to expand components, click to expand network, click adaptor.
when that opens, click edit, click select all, click edit, click copy, open a word document and click paste., in otherwords do the same as before
Do the same please on problem devices.
Then send me those pasted results by copying to a flash pen and attaching the actual copy and paste of the results to your reply.
Also attach to that reply, please the make and full model of the desktop if it is branded.
ie: Dell Optiplex 390 - or whatever it is.
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