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C:\windows\installer\{3b99f81f-31d5-dbab-1bcf-87d0107a2


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#16
DabobstaGVK

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I originaly downloaded Avast because Mcafee firewall wasn't working, so I installed Avast, and I uninstalled McAfee and used the tools to completely remove it, and then re installed it, but it still says Virus and Spyware still need attention, and it also says real-time scanning is off and when i try to turn it on it just shuts back off. Is this because of Avast, if a remove Avast will McAfee work properly?
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#17
Crowbar

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Well it's entirely up to you as to which AV you want to keep. Is the Mcafee program something you bought? I would hate to see you throw good money away, but on the other hand Avast is a very good AV program, and light on your resources.

The infection that you had has a history of breaking AV programs.

I will be flying all day tomorrow, so I might not respond until Monday.
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#18
DabobstaGVK

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i did pay for McAfee, but it just seems to not be working properly.
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#19
Crowbar

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i did pay for McAfee, but it just seems to not be working properly.


hi there -

So since you bought McAfee, I would like you to follow my original instructions here and then we can fix your McAfee installation so it's working properly again.
Thanks for hanging in there with me, you have done a great job so far. :thumbsup:

As for me, I have been fighting airlines all day, and it looks like I will be flying tomorrow instead of today so I might not get to post back until Monday afternoon....:upset:
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#20
DabobstaGVK

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hey crowbar sorry its took me awhile to get back, just finish up the ESET test and ill post the reports.
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#21
DabobstaGVK

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Ok i believe i messed up, i thought that ESET would give me a pop up log at the end but it didn't, and just went straight to the ESET product info page, also it found 30 infected files which i told it to quarantine, I hope I did the right thing. I have the Maleware log. Also I only one antivirus now


Maleware Log

Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.08.21.13

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Bobby :: BOBBY-PC [administrator]

8/26/2012 9:52:52 PM
mbam-log-2012-08-26 (21-52-52).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 202951
Time elapsed: 5 minute(s), 19 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
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#22
Crowbar

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Ok i believe i messed up, i thought that ESET would give me a pop up log at the end but it didn't, and just went straight to the ESET product info page, also it found 30 infected files which i told it to quarantine, I hope I did the right thing. I have the Maleware log. Also I only one antivirus now

Don't worry about the ESET log, you are doing fine, and don't worry about your response time, I am on your schedule.

Is McAfee working properly at this point?
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#23
DabobstaGVK

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yes, McAfee hasn't had any problems after i uninstalled Avast.
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#24
Crowbar

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Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :Commands
    [resethosts]
    [emptytemp]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Go to control panel
  • Select folder options (Appearance > Folder options in category view)
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.


Posted Image
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:
  • Go to this site and click Do I have Java
  • It will check your current version and then offer to update to the latest version

SPRING CLEAN

To manually create a new Restore Point

  • Go to Control Panel and select System
  • Select System
  • On the left select System Protection and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create

Now we can purge the infected ones

  • Go Start > All programs > Accessories > system tools
  • Right click Disc cleanup and select run as administrator
  • Select Your main drive and accept the warning if you get one
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
Posted Image
Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programs on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe :wave:
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#25
DabobstaGVK

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Thanks a ton Crowbar!!!!!!
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#26
Crowbar

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You are very welcome, stay safe out there!
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