Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Outlook showing boxes instead of text


  • Please log in to reply

#1
kelleeeh

kelleeeh

    New Member

  • Member
  • Pip
  • 5 posts
Outlook is showing small boxes, instead of text in the program itself - not in incoming or outgoing messages.

The areas affected are:

Sent to address, sent from address, some menus...but not all of them.

I've attached a picture to give you an idea of what I'm talking about.
image002.jpg
ANY help would be greatly appreciated!

Thanks!!
  • 0

Advertisements


#2
dsenette

dsenette

    Je suis Napoléon!

  • Administrator
  • 26,019 posts
  • MVP
where'd you get your copy of office?
  • 0

#3
kelleeeh

kelleeeh

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
It's company installed.

We're trying to avoid shipping the laptop to corporate for a repair!
  • 0

#4
dsenette

dsenette

    Je suis Napoléon!

  • Administrator
  • 26,019 posts
  • MVP
do you have any foreign language type requirements in your business that would result in a foreign language version of the software being installed?

do you have the installation disks or images?
  • 0

#5
kelleeeh

kelleeeh

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
No...no reason a different language version would have been installed.

I thought it was probably locale or language related, but I've checked all the settings, and they're all correct.

Outlook is the only program that's being affected by this, and it started happening about a week ago. My boss has been using this laptop for about a year with no incident.

It's weird. Its not happening throughout the entire program...just in a few places.
  • 0

#6
dsenette

dsenette

    Je suis Napoléon!

  • Administrator
  • 26,019 posts
  • MVP
outlook 2007 or 2010?
  • 0

#7
kelleeeh

kelleeeh

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
Sorry...2007 Professional

And, no...I missed a question in your earlier post: we don't have the installation disks.

Thanks!!
  • 0

#8
dsenette

dsenette

    Je suis Napoléon!

  • Administrator
  • 26,019 posts
  • MVP
1.On the Help menu, click Office Diagnostics.
2.Click Continue, and then click Start Diagnostics.
  • 0

#9
AstraNut

AstraNut

    Member

  • Member
  • PipPipPip
  • 384 posts
Whenever I see "boxes" like that, it's because the character encoding doesn't match with the language and/or font family being used. Relevant: UTF-8 is preferred usually.

Configure automatic message encoding options in Outlook 2007

Other Sources

Edited by AstraNut, 15 August 2012 - 03:07 PM.

  • 0

#10
dsenette

dsenette

    Je suis Napoléon!

  • Administrator
  • 26,019 posts
  • MVP
right, but these are encoding issues in the menu structure of outlook itself, not the content of messages.
  • 0

Advertisements


#11
Troy

Troy

    Tech Staff

  • Technician
  • 8,839 posts
I've never seen that before...

If running Diagnostics doesn't resolve the issue...

Are there any other problems happening with the computer (even if they don't appear to be related)? Also what about if you check out Computer Properties and/or any other program properties (Help > About). What about Word or Excel, same problem there too?
  • 0

#12
AstraNut

AstraNut

    Member

  • Member
  • PipPipPip
  • 384 posts
Settings are still worth checking out if the diagnostic fails. Has worked for me before.
  • 0

#13
kelleeeh

kelleeeh

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
Thanks everybody...I've been off work for a few days. When he gets in this morning, I'll try everything proposed here, and let you know how it goes!

Wish me luck.
  • 0

#14
Troy

Troy

    Tech Staff

  • Technician
  • 8,839 posts
What are the results so far?
  • 0

#15
BKV

BKV

    New Member

  • Member
  • Pip
  • 1 posts
I am now having this EXACT same problem as the print screen and need my Outlook everyday to do my "business". Just Googled this and found this forum....I can't read anything in my Outlook as everything I am typing is coming up with these boxes....arrgghhhh!! Help anyone please?
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP